Patient Outreach Specialist

4 months ago

Kuala Lumpur, Malaysia Emapta Full time

**Job Information**:
Job Family

**CSR***

Work Arrangement

**Temporary WFH***

City

**Kuala Lumpur***

State/Province

**Wilayah Persekutuan Kuala Lumpur***

Country

**Malaysia***

**Introduction/Brief Desc of the Client/Account**:
**Set foot on a career where your passion meets global opportunity**

Join our international client and unleash your expertise on a worldwide stage—all while staying rooted in the comfort of your homeland. This is your chance to make a mark in the telehealth industry, contributing to an international company’s success. As a **Bilingual Outreach Specialist (English and Urdu)**, your responsibilities encompass communicating with patients, scheduling appointments, and delivering exceptional customer service. Harness your strong phone skills, excellent interpersonal abilities, and organizational prowess to manage patient appointments effectively. Become part of our client's team and flourish in a global arena, where your expertise will propel industries forward, establishing unparalleled standards for excellence.

**_
Here’s an overview of your future role:_**

Employment type: Full-time
Shift: Mon - Fri 09:00 PM - 06:00 AM
Work setup: Temporary Work from Home, Kuala Lumpur

**What do you need to succeed?**
- Proven experience in customer service or a related field.
- Excellent phone skills with the ability to engage and communicate effectively with patients.
- Proficiency in scheduling and managing appointments using tools like Monday or Excel.
- Strong organizational skills and attention to detail in maintaining schedules and patient records.
- Empathy and strong people skills to interact with patients in a compassionate and professional manner.
- Ability to multitask and prioritize tasks in a dynamic healthcare environment.

Plus:

- Familiarity with medical terminology and healthcare procedures (preferred but not mandatory).

**What awaits you in this role?**
- Conduct outbound calls to patients to schedule appointments and follow up on appointments or treatments.
- Manage and maintain appointment schedules using Monday or Excel, ensuring accuracy and timeliness.
- Provide outstanding customer service by addressing patient inquiries, concerns, and providing information about services or procedures.
- Utilize strong people skills to establish rapport and build positive relationships with patients.
- Collaborate with healthcare providers and administrative staff to ensure smooth patient scheduling and coordination.
- Document and update patient information accurately in the system.
- Follow established protocols and guidelines for patient outreach and scheduling.

**Why choose us?**
- Temporary Remote/Work from Home
- Competitive salary package
- 20 days annual leave
- Career growth opportunities
- Diverse and supportive work environment
- Upskilling: Emapta Academy

**Whom you’ll work with**:
Our client, TellyHealth MD, is a full-service remote patient monitoring company committed to patients’ health and well-being. They empower providers through cutting-edge technology and a dedicated Monitoring Team, ensuring high-risk patients receive the attention they deserve. Here, you'll become part of a collaborative team of healthcare experts revolutionizing patient care. Join our client's team and be at the forefront of healthcare innovation

**Who are we?**

At Emapta, we believe in building careers that resonate with passion, purpose, and the vibrant spirit of Malaysia. Our diverse roster of over 700 international clients spans various industries, offering you a dynamic platform to showcase your skills and make a meaningful impact on a global scale. For over a decade, we have helped companies adapt to ever-changing market needs by providing access to a wide range of talent, office solutions, and more. Our mission is to hone your skills and help you reach the top and become part of the top 1% talent in Malaysia.

Emapta is more than just a company; it's a tight-knit community that values the unique blend of professionalism and Malaysian warmth. Ou organization embodies a culture that encourages innovation, collaboration, and continuous learning. Share your passion and enthusiasm across the globe and enjoy the flexibility to thrive in your career while savoring the joys of life outside the office.

Be part of Emapta's story - a story that values diversity, celebrates success, and embraces the colorful culture of Malaysia.

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