Customer Service Fintech
1 week ago
**Work Location: George Town, Penang**
**Work Hour: 24*7 Rotational Shift**
Overview
The CSS will be the primary contact for customers using the client’s website shopping channel.
The CSS lives the values of our client which are:
- 1. Responsibility: The CSS represents the client and is the face of the brand to the outside world.
2. Quality and a Passion for Excellence: We always want to shoot for the best possible result.
The CSS is expected to project a professional company image through various communication channels.
**Qualifications**
- Bachelor’s Degree or at least Diploma or equivalent in any discipline.
- Minimum of 6 months work experience in customer support in any industry.
- Fresh graduates are welcome with degrees in the following disciplines: English with Communication, English for Professionals, Mass Communication, or any related field
- Call centre experience is not a ‘must’ but would be a distinct advantage.
- Customer Service orientation, Customer Results/Solutions focussed
- Customer Expectations Management
- Active Listening Skills
- Ability to handle queries and objections in a professional manner
- Passionate about communication and interacting with people is key to success in this role
- Able to receive continuous feedback and work in a fast-paced working environment
- Positive attitude and willingness to learn and go the ‘extra mile’ for self-improvement
- Emotional intelligence and ability to stay calm when customers are stressed or annoyed
- Good reasoning and analytical skills
- Able to demonstrate critical thinking, a proactive attitude, and composed communication in challenging situations
- Must be able to speak, read and write the required language to support
- Computer literate and fully conversant in Microsoft Windows and Microsoft Office
Pay: RM3,000.00 - RM3,300.00 per month
Schedule:
- Rotational shift
**Education**:
- Bachelor's (required)
**Experience**:
- Content Moderator: 1 year (preferred)
**Language**:
- Traditional Mandarin (required)
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