Customer Analytics Specialist

15 hours ago


Kuala Lumpur, Malaysia Maxis Full time

Are you ready to get ahead in your career?
- We want to empower you turn your ambitions into achievements.
- We thrive in inclusiveness, diversity and embrace close collaborations for you to create impact for yourself and others.
- Together, we aim to bring the best of technology to help people, businesses and the nation to be ahead in a changing world.
- To realise our vision to become Malaysia’s leading converged solutions company, we are looking for a new talent to innovate and grow with us in a culture that values commitment, performance and possibilities.

Why does this job exist and why is it critical?
- To provide robust, data-driven customer insights and recommendations for strategic decision making purposes by performing deep dives and providing meaningful analysis to the business units.
- To identify segmented customer lifecycles and develop key customer segments insights to drive greater usage, value optimization and loyalty.
- To work with business stakeholders and AI team to ideate, develop advanced analytical models and run A/B tests in order to drive incremental take-up and engagement.
- To communicate analytical results clearly to internal stakeholders and senior management on a regular basis to help optimize marketing strategies and link these strategies to tactics to drive revenue growth and reduce churn.
- To develop and implement reporting and analytics methodologies and identify key metrics to generate regular actionable insightful recommendations that assists with business decision-making.
- To work hand in hand with data team to identify new data sources, enhance scripts and workflow to maximize productivity and efficiency.
- To build expert knowledge of products, systems, data and data quality in order to provide high business-impact analysis and analytical consultation.

Qualifications:

- Bachelors Degree specialized in: Analytics, Statistics, Business, IT, Data Science related
- Total Work Experience: 2 to 5 years
- Proficiency in SQL programming is REQUIRED
- Strong working knowledge in Excel, Google Data studio
- Experience with Google Cloud Platform (particularly Google BigQuery)
- Familiarity with Apache Airflow
- Excellent analytical, problem-solving and data management skills
- Solid written and verbal communication skills
- Ability to interact with all level and functions, particularly business and IT counterparts

What’s next?

Maxis values diverse voices & people. We hire and reward our employees based on capability & performance — regardless of ethnicity, gender, age, education, religion, nationality or physical ability.



  • Kuala Lumpur, Malaysia Avensys Consulting Pvt Ltd Full time

    **Role **:Commercial Analytics Specialist** **Location**: Disclosed Latter **Employer **:Disclosed Latter **Type** : Permanent to Maxis **Responsibilities** - Design, implement and optimise performance dashboards for stakeholders with the relevant insights to enable stakeholders to make an informed decision. - Support new product launches by reviewing...


  • Kuala Lumpur, Malaysia KASATRIA ANALYTICS SDN BHD Full time

    [ What is it about? ] Market & Sell Google Analytics 360, which is the top Digital Marketing Analytics platform globally. Collaborate with leading brands in the region who market & sell on the Google Marketing Platform Participate in strategies that leverage data to drive a superior marketing advantage for brands [ What you need to do? ] Business development...


  • Kuala Lumpur, Malaysia Customer Connect Malaysia Full time

    At CCM, we won't forget what makes customers happy, simply because we are customers too. We are obsessively passionate about being a happy customer ourselves to remind us how to treat others the same way. We come to work every day with one simple belief - we too can make a difference for your customers. This is our lifelong goal simply because we love what...


  • Kuala Lumpur, Malaysia Customer Connect Malaysia Full time

    At CCM, we won't forget what makes customers happy, simply because we are customers too. We are obsessively passionate about being a happy customer ourselves to remind us how to treat others the same way. We come to work every day with one simple belief - we too can make a difference for your customers. This is our lifelong goal simply because we love what...


  • Kuala Lumpur, Malaysia British American Tobacco Full time

    **BAT is evolving at pace - truly like no other organisation.** **To achieve the ambition, we have set for ourselves, we are looking for colleagues who are ready to live our ethos every day. Come be a part of this journey!** **ROLE PROFILE** **JOB TITLE**:HR Analytics Specialist** **FUNCTION: DBS (Digital Business Solutions)** **SUB FUNCTION**:DBS - GBS...


  • Kuala Lumpur, Malaysia Maxis Full time

    Are you ready to get ahead in your career? - We want to empower you turn your ambitions into achievements. - We thrive in inclusiveness, diversity and embrace close collaborations for you to create impact for yourself and others. - Together, we aim to bring the best of technology to help people, businesses and the nation to be ahead in a changing world. - To...


  • Kuala Lumpur, Malaysia Luxoft Full time

    **Project** Description**: Our Client a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America are looking for Consultants to be part of the project The Technology and Operations function is comprised of five teams of specialists with distinct capabilities:...

  • Manager, Customer

    2 weeks ago


    Kuala Lumpur, Malaysia Malaysia Airline Full time

    **Job Title**: Manager, Customer & Market Analytics **Reports To**: Head, Journify **Role Purpose**: This role is critical in driving efficiency and exceptional customer experience by creating insights through data analytics (internal & external data) for organizational long-term sustainable growth and improvement. You will be take ownership of end-to-end...

  • Manager, Customer

    2 weeks ago


    Kuala Lumpur, Malaysia Malaysia Airlines Full time

    **Reports To**: Head, Journify **Role Purpose**: This role is critical in driving efficiency and exceptional customer experience by creating insights through data analytics (internal & external data) for organizational long-term sustainable growth and improvement. You will be take ownership of end-to-end analytical projects and provide analytical and...


  • Kuala Lumpur, Malaysia Wilhelmsen Full time

    Join our global team for a career filled with opportunities to solve challenges both small and large, local and global, simple and complex. Job title CS Specialist, FSS Purpose CS Specialist is part of the fss service helpdesk team. CS Specialist is responsible to attend to Service Now (SN) tickets within the specified SLA, resolve SN tickets (within...


  • Kuala Lumpur, Malaysia Maxis Full time

    Are you ready to get ahead in your career? - We want to empower you turn your ambitions into achievements. - We thrive in inclusiveness, diversity and embrace close collaborations for you to create impact for yourself and others. - Together, we aim to bring the best of technology to help people, businesses and the nation to be ahead in a changing world. - To...


  • Kuala Lumpur, Malaysia RHB Banking Group Full time

    Description **Primary Objective**: - Produce analytical deliverables using SAS/ Analytics Tools and drive analytics adoption and execution effectiveness with Tribes members. - Assist Chapter Lead to build and nurture data driven culture across squad members to combine usage of data analysis and market knowledge and product experience to formulate and...


  • Kuala Lumpur, Malaysia Trinity Workforce Solution Sdn Bhd Full time

    **Title: Customer Success Specialist/Customer care** **Duration: Permanent position** **Location: Petaling Jaya, Selangor ,Malaysia** **Working Days : (Monday - Friday 9am - 6pm)** **JOB DESCRIPTION**: **Qualifications**: **Education background**: - Bachelor’s Degree or at least Diploma or equivalent in any discipline. **Work experience**: - Minimum...


  • Kuala Lumpur, Malaysia RHB Banking Group Full time

    Working Hour - Regular Hours - Monday - Friday- Business Area - Community Banking- Location - Malaysia - Kuala Lumpur- Description **Primary Objective**: - Produce analytical deliverables using SAS/ Analytics Tools and drive analytics adoption and execution effectiveness with Tribes members. - Assist Chapter Lead to build and nurture data driven culture...


  • Kuala Lumpur, Malaysia RHB Banking Group Full time

    Working Hour - Regular Hours - Monday - Friday- Business Area - Community Banking- Location - Malaysia - Kuala Lumpur- Description **Primary Objective**: - Produce analytical deliverables using SAS/ Analytics Tools and drive analytics adoption and execution effectiveness with Tribes members. - Assist Squad Lead to build and nurture data driven culture...

  • SEO Specialist

    4 days ago


    Kuala Lumpur, Malaysia GOIP AULA LTD Full time

    We are looking for a creative SEO specialist to optimize the content on our website based on analytics and keyword research. The SEO specialist will also be responsible for researching advertising and website layout trends that will generate more page traffic. To be successful as an SEO specialist you must be willing to keep abreast of industry innovations...


  • Kuala Lumpur, Malaysia Axpara Full time

    The Specialist (“Specialist”) is a key commercial position that is dedicated to delivering Mesh Bio’s healthcare software solutions to customers and partners. The Specialist is expected to work together with other company functions, including the Sales and the Product Management departments in meeting customers’ needs.Responsibilities and Duties -...

  • Analytic Specialist

    7 months ago


    Kuala Lumpur, Malaysia GENO Full time

    **Hiring of Analyst, located in Bangsar South, Kuala Lumpur.** **Salary Range : RM 5,000 - RM 6,000** **Working Hours : Monday - Friday (Flexi working hours available)** **Responsibilities**: - Provide reporting on sales and operational metrics. - Deliver regular insights to improve performance and perform specialized data analysis related to sales...


  • Kuala Lumpur, Malaysia Omesti Berhad Full time

    **Role Description** This is a full-time on-site role as an Implementation Specialist. The Implementation Specialist will be responsible for the day-to-day tasks associated with implementing software solutions for clients. This includes analyzing client needs, ensuring customer satisfaction, and providing excellent communication and customer service...


  • Kuala Lumpur, Malaysia Agensi Pekerjaan VR Excellent (M) Sdn Bhd Full time

    **Customer Service Specialist - Kuala Lumpur** **Job role**: **Requirements**: - Previous experience in sales and/or customer service - Excellent face to face and phone communication skills with customers - Fluent in Chinese - Ability to build and nurture relationships with customers, clients and agents - The ability to manage a diverse range of tasks - A...