Customer Analytics Specialist

3 weeks ago


Kuala Lumpur, Malaysia Maxis Full time

Are you ready to get ahead in your career?
- We want to empower you turn your ambitions into achievements.
- We thrive in inclusiveness, diversity and embrace close collaborations for you to create impact for yourself and others.
- Together, we aim to bring the best of technology to help people, businesses and the nation to be ahead in a changing world.
- To realise our vision to become Malaysia’s leading converged solutions company, we are looking for a new talent to innovate and grow with us in a culture that values commitment, performance and possibilities.

Why does this job exist and why is it critical?
- To provide robust, data-driven customer insights and recommendations for strategic decision making purposes by performing deep dives and providing meaningful analysis to the business units.
- To identify segmented customer lifecycles and develop key customer segments insights to drive greater usage, value optimization and loyalty.
- To work with business stakeholders and AI team to ideate, develop advanced analytical models and run A/B tests in order to drive incremental take-up and engagement.
- To communicate analytical results clearly to internal stakeholders and senior management on a regular basis to help optimize marketing strategies and link these strategies to tactics to drive revenue growth and reduce churn.
- To develop and implement reporting and analytics methodologies and identify key metrics to generate regular actionable insightful recommendations that assists with business decision-making.
- To work hand in hand with data team to identify new data sources, enhance scripts and workflow to maximize productivity and efficiency.
- To build expert knowledge of products, systems, data and data quality in order to provide high business-impact analysis and analytical consultation.

Qualifications:

- Bachelors Degree specialized in: Analytics, Statistics, Business, IT, Data Science related
- Total Work Experience: 2 to 5 years
- Proficiency in SQL programming is REQUIRED
- Strong working knowledge in Excel, Google Data studio
- Experience with Google Cloud Platform (particularly Google BigQuery)
- Familiarity with Apache Airflow
- Excellent analytical, problem-solving and data management skills
- Solid written and verbal communication skills
- Ability to interact with all level and functions, particularly business and IT counterparts

What’s next?

Maxis values diverse voices & people. We hire and reward our employees based on capability & performance — regardless of ethnicity, gender, age, education, religion, nationality or physical ability.



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