Reservation Agent

3 weeks ago


Shah Alam, Malaysia Glenmarie Hotel & Golf Resort Full time

RESERVATION AGENT

**Responsibilities**:

- Review daily arrival list for next day and ensure necessary correspondence for the purpose of billing are present and all information are correctly updated.
- Monitor call handling so that opportunities in up-selling are maximized.
- Communicate with guest ,bookers ,travel agents and inter
- department colleagues on room reservation related matters ,i.e room requirments, special request ,billing instructions ,payment collection etc
- Ensure prompt and accurate responses to all incoming correspondence pertaining to room reservation
- Process room reservation with utmost accuracy,attention to details and speed
- Provide assistance to the team for special requests or problems that may arise in the department.

**Requirements**:

- With experience as hotel reservations are encouraged to apply.
- Good command in written and spoken English and Bahasa Malaysia.
- Pleasant disposition and excellent interpersonal and communication skills.
- Meticulous and with good follow-up skills.
- Positive work attitude and able to work in a team environment.

**Job Types**: Full-time, Permanent

**Salary**: RM1,500.00 - RM2,000.00 per month

**Benefits**:

- Dental insurance
- Free parking
- Health insurance
- Maternity leave
- Meal provided
- Parental leave
Schedule:

- Day shift
Supplemental Pay:

- Overtime pay



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