IT Helpdesk Support Lv 1

Job Responsibilities: - Record and manage all issues in IT Service Management (ITSM). - Perform 1st level trouble-shooting on desktop and basic systems/network issues. - Escalate requests/issues to the appropriate resolver group according to SLA. - Provide timely status update to customers on issues escalated and to follow up tickets till closure within...

i. To receive and log all issues reported from end user with regards to Hospital Information System in the helpdesk system. iv. To escalate unresolved issues at the helpdesk level to the second level support team. v. To keep track of the status of all cases reported. vi. To perform Plan Preventive Maintenance. Pay: RM1,850.00 - RM3,000.00 per...

**Responsibilities**: - Actively troubleshoot to identify, assess, record, resolve and/or escalate incidents and service requests ensuring they are handled within an agreed time limit, within agreed processes and in a professional and customer sensitive manner. - Offering advice to end-users and customers on all in scope IT services, how to troubleshoot and...

Provide technical assistance and support to users experiencing software, hardware, or network issues. - Log and track support tickets using helpdesk software, ensuring timely resolution and proper documentation. - Escalate complex problems to appropriate IT personnel or vendors for further investigation and resolution. - Educate users on software and...

**Company Description** **Location**: **Johor Bahru - Eco Botanic, Gelang Patah.** - **Responsibilities**:_ - To ensure the configuration of Cameras/Routers/Switches/Tablets and accessories are done within KPIs. - Ensure maintenance is carried out as per schedule without interruption to services and business. - Ensure issues are addressed and resolved...

1."ELECTRICAL SUPPLY ACT 1990 (ACT 447) Regulatory Act requirement for him to handle the 415 voltage power supply switch gears, air circuit breakers of the 415 Voltage power distribution board. 2. Operation preventive maintenance and trouble shooting of low voltage 3 phase 415 V Main Switch board in LV substation. 3.Preventive maintenance LV protection...

1."ELECTRICAL SUPPLY ACT 1990 (ACT 447) Regulatory Act requirement for him to handle the 415 voltage power supply switch gears, air circuit breakers of the 415 Voltage power distribution board. 2. Operation preventive maintenance and trouble shooting of low voltage 3 phase 415 V Main Switch board in LV substation. 3.Preventive maintenance LV protection...

a. "ELECTRICAL SUPPLY ACT 1990 (ACT 447) Regulatory Act requirement for him to handle the 415 voltage power supply switch gears, air circuit breakers of the 415 Voltage power distribution board. b. Operation preventive maintenance and trouble shooting of low voltage 3 phase 415 V Main Switch board in LV substation. c. Preventive maintenance LV protection...

**Responsibilities**: - Record and manage all issues in IT Service Management (ITSM). - Perform 1st level trouble-shooting on desktop and basic systems/network issues. - Escalate requests/issues to the appropriate resolver group according to SLA. - Provide timely status update to customers on issues escalated and to follow up tickets till closure within...

The IT Support Executive for our call centre is responsible for: - Providing technical support to ensure the smooth operation of call centre systems, including hardware, software, network, and telecommunications equipment. - Strong understanding of call centre operations and the ability to troubleshoot and resolve technical issues promptly to minimize...

Provide First Call Resolution (FCR) technical support - Troubleshoot and investigate cause of user’s problem - Update work information with all troubleshooting steps used in the ticketing system - Set Incident to “Resolved” if User’s problem has been solved - Reassign ticket if agent is unable to resolve ticket - **Work location: Singapore** **Job...

Emgrand Energy Sdn Bhd (EMG) are specialized in MRO - Maintenance, Repair, Refurbishment, Overhaul service to essential company / industries such as petrochemical, oil & gas, power, water, palm oil, plastic, waste management and etc. Our company provide wide range of engineering solution to our customers such as: - 1) Maintenance, Rewinding, Refurbishment &...

ARC Tier 2 is responsible for provide second level technical support to NEC’s customers. ARC Tier 2 will work closely with Team Leads & Technical Support Engineers to achieve this purpose ACR Tier 2 functions and responsibilities (not limited) - Perform 2nd level troubleshooting on desktop and basic systems/network issues. - Remote or advance EUC...

Emgrand Energy Sdn Bhd (EMG) are specialized in MRO - Maintenance, Repair, Refurbishment, Overhaul service to essential company / industries such as petrochemical, oil & gas, power, water, palm oil, plastic, waste management and etc. Our company provide wide range of engineering solution to our customers such as: - 1) Maintenance, Rewinding, Refurbishment &...

**Responsibilities**: - Record and manage all issues in IT Service Management (ITSM). - Perform 1st level trouble-shooting on desktop and basic systems/network issues. - Escalate requests/issues to the appropriate resolver group according to SLA. - Provide timely status update to customers on issues escalated and to follow up tickets till closure within...

Lathe and turning machine operators set up, program and tend lathe and turning machines designed to cut excess metal from a metal workpiece using a hardened cutting tool moved by computer-controlled motors. They read lathe and turning machine blueprints and tooling instructions, perform regular machine maintenance, and make adjustments to the lathe controls,...

**Responsibilities**: - Actively troubleshoot to identify, assess, record, resolve and/or escalate incidents and service requests ensuring they are handled within an agreed time limit, within agreed processes and in a professional and customer sensitive manner. - Offering advice to end-users and customers on all in scope IT services, how to troubleshoot and...

**Responsibilities**: - Actively troubleshoot to identify, assess, record, resolve and/or escalate incidents and service requests ensuring they are handled within an agreed time limit, within agreed processes and in a professional and customer sensitive manner. - Offering advice to end-users and customers on all in scope IT services, how to troubleshoot and...

**Duties**: - Provide 2nd and 3rd level support for Desktops/Laptops for Branches Nationwide - Perform 2nd and 3rd level support for Windows OS, MS Office, Lotus Notes, Active Directory - Perform system recovery/restoration upon system corruption or replacement of hard disk - Perform refresh program for Personal computers, laptops and printers - Keep...

1. Provide first level contact and convey resolutions to customer issues in person, via phone or electronically. 2. Diagnose and resolve software issues 3. Properly escalate unresolved queries to the next level of support 4. Walk customers through problem solving process and advice user on appropriate action 5. Follow up with customers, provide feedback...