See more Collapse

IT Help Desk Support

2 months ago

Johor Bahru, Malaysia TG Human Resource Services Sdn. Bhd. Full time

**Responsibilities**:

- Record and manage all issues in IT Service Management (ITSM).
- Perform 1st level trouble-shooting on desktop and basic systems/network issues.
- Escalate requests/issues to the appropriate resolver group according to SLA.
- Provide timely status update to customers on issues escalated and to follow up tickets till closure within SLA.
- Ensure daily tasks are executed according to SOP (Standard Operation Procedure).
- Any other ad-hoc duties as required or assigned.

**Job Requirements**:

- Minimum - Diploma in IT / Computer Engineering.
- Minimum - 1 year experience in bilingual support for English 24by7 call centre / helpdesk environment.
- Willing to perform 12-hour Shift Work. ( 4- 5 working days)
- Be able to perform in a fast paced environment.
- Experience on Outlook, Windows OS, MAC, Office 2013 / 2016, VPN, Remote Desktop, Printer support are desired.
- Fast & accurate data entry skills.
- Certification in ITIL would be an added advantage.
- Immediate available is ideal.
- Malaysians preferred due to job location (Johor Bahru)

**Job Types**: Full-time, Fresh graduate

Pay: RM2,500.00 - RM3,500.00 per month

**Benefits**:

- Opportunities for promotion
- Professional development

**Experience**:

- Ticketing system: 1 year (required)

We have other current jobs related to this field that you can find below

  • Help Desk Specialist

    1 week ago

    Johor Bahru, Malaysia MINDE Group Full time

    Job description: - Responding to client support queries. - Providing support in person, over the phone, or via remote access. - Diagnosing issues with computer software, peripherals, and hardware. - Running software diagnostic tools and physically inspecting hardware systems. - Talking to clients through basic problem-solving processes. - Providing basic...

  • Help Desk Consultant

    3 days ago

    Johor Bahru, Malaysia MINDE Group Full time

    Provide first level contact and convey resolutions to customer issues in person, via phone or electronically. - Diagnose and resolve software issues - Properly escalate unresolved queries to the next level of support - Walk customers through problem solving process and advice user on appropriate action - Follow up with customers, provide feedback and see...

  • Help Desk Specialist

    2 weeks ago

    Johor Bahru, Johor, Malaysia MINDE Group Full time

    Job description: Responding to client support queries. Providing support in person, over the phone, or via remote access. Diagnosing issues with computer software, peripherals, and hardware. Running software diagnostic tools and physically inspecting hardware systems. Talking to clients through basic problemsolving processes. Providing basic computer...

  • Help Desk Consultant

    2 weeks ago

    Johor Bahru, Johor, Malaysia MINDE Group Full time

    Provide first level contact and convey resolutions to customer issues in person, via phone or electronically. Diagnose and resolve software issues Properly escalate unresolved queries to the next level of support Walk customers through problem solving process and advice user on appropriate action Follow up with customers, provide feedback and see problems...

  • IT Help Desk

    2 weeks ago

    Johor Bahru, Johor, Malaysia TG Human Resource Services Sdn. Bhd. Full time

    Responsibilities: Actively troubleshoot to identify, assess, record, resolve and/or escalate incidents and service requests ensuring they are handled within an agreed time limit, within agreed processes and in a professional and customer sensitive manner. Offering advice to endusers and customers on all in scope IT services, how to troubleshoot and ensuring...

  • IT Application Support

    3 weeks ago

    Johor Bahru, Malaysia IT Software Solution Sdn BHd Full time

    **Support Consultant (Application Software)** - help Customers to solve enquiry arise from our Solutions in an efficient and accurate manner. - company’s front liner and you will solve technical problems and provide support on assigned areas. - Able to convey a solution should only surpass by a deep knowledge of the field. - Make sure that the Customer...

  • Customer Support Representative

    3 days ago

    Johor Bahru, Malaysia MINDE Group Full time

    Job description: - Responding to client support queries. - Providing support in person, over the phone, or via remote access. - Diagnosing issues with computer software, peripherals, and hardware. - Running software diagnostic tools and physically inspecting hardware systems. - Talking to clients through basic problem-solving processes. - Providing basic...

  • I.t Support Executive

    1 week ago

    Johor Bahru, Malaysia PASARAYA HWA THAI SDN BHD Full time

    I.T Support Executive for supermarket & retails solution development. - Major focus on ERP software, POS system and in-house software support. - Collaborate with software vendor in software development, update & support. - Manage existing / impending software development, set objective and report performances. - Provide training to user, support and...

  • Customer Support Representative

    2 weeks ago

    Johor Bahru, Johor, Malaysia MINDE Group Full time

    Job description: Responding to client support queries. Providing support in person, over the phone, or via remote access. Diagnosing issues with computer software, peripherals, and hardware. Running software diagnostic tools and physically inspecting hardware systems. Talking to clients through basic problemsolving processes. Providing basic computer...

  • I.t Support Executive

    3 weeks ago

    Johor Bahru, Malaysia PASARAYA HWA THAI SDN BHD Full time

    I.T Support Executive for supermarket & retails solution development. - Major focus on ERP software, POS system and in-house software support. - Collaborate with software vendor in software development, update & support. - Manage existing / impending software development, set objective and report performances. - Provide training to user, support and...

  • Support Executive

    2 weeks ago

    Johor Bahru, Johor, Malaysia PASARAYA HWA THAI SDN BHD Full time

    I.T Support Executive for supermarket & retails solution development. Major focus on ERP software, POS system and inhouse software support. Collaborate with software vendor in software development, update & support. Manage existing / impending software development, set objective and report performances. Provide training to user, support and troubleshooting...

  • Support Executive

    2 weeks ago

    Johor Bahru, Johor, Malaysia PASARAYA HWA THAI SDN BHD Full time

    I.T Support Executive for supermarket & retails solution development. Major focus on ERP software, POS system and inhouse software support. Collaborate with software vendor in software development, update & support. Manage existing / impending software development, set objective and report performances. Provide training to user, support and troubleshooting...

  • IT Service Desk

    4 weeks ago

    Johor Bahru, Malaysia TG Human Resource Services Sdn. Bhd. Full time

    **Responsibilities**: - Actively troubleshoot to identify, assess, record, resolve and/or escalate incidents and service requests ensuring they are handled within an agreed time limit, within agreed processes and in a professional and customer sensitive manner. - Offering advice to end-users and customers on all in scope IT services, how to troubleshoot and...

  • Front Desk Associate

    2 weeks ago

    Johor Bahru, Malaysia SG.TrendTattoo.My Full time

    Front Desk Associate For Tattoo Studio In Jb Holiday Plaza! We are looking for an energetic and passionate Front Desk Executive for our tattoo studio! Female executive preferred, experience in tattoo industry can be an advantage. Age 21 & above Able to converse well in English and Chinese Working hours: 11am - 9pm 6 days work week, Off on week...

  • Customer Service

    2 weeks ago

    Johor Bahru, Malaysia MObile Sdn Bhd Full time

    **Title :Customer Service / Front Desk** Location :City Square JB Working Days : 6 days (11:00am to 8:00pm / Thursday to Tuesday (Wednesday closed) Nature of Business : Established IT & Home appliances service centre - Handle walk in customer - Assist the customer in home appliances basic troubleshooting and handle their enquiries - Help customer to...

  • Japanese Speaker

    2 months ago

    Johor Bahru, Malaysia EQ Soft Sdn. Bhd Full time

    Key Responsibilities: - Providing end-user support for our online booking tool, including troubleshooting technical issues and guiding users through the booking process. - Liaising with internal teams to ensure that customer issues are resolved promptly and effectively. - Ensuring that all customer inquiries and issues are logged and tracked in our...

  • IT Technical Support

    2 weeks ago

    Johor Bahru, Johor, Malaysia IT Consulting Company Full time

    Duties: Provide 2nd and 3rd level support for Desktops/Laptops for Branches Nationwide Perform 2nd and 3rd level support for Windows OS, MS Office, Lotus Notes, Active Directory Perform system recovery/restoration upon system corruption or replacement of hard disk Perform refresh program for Personal computers, laptops and printers Keep Desktop/printer...

  • Helpdesk Consultant- Johor

    4 weeks ago

    Johor Bahru, Malaysia MINDE Group Full time

    Provide first level contact and convey resolutions to customer issues in person, via phone or electronically - Diagnose and resolve software issues - Properly escalate unresolved queries to the next level of support - Walk customers through problem solving process and advice user on appropriate action - Follow up with customers, provide feedback and see...

  • Technical Support

    3 weeks ago

    Johor Bahru, Malaysia TG Human Resource Services Sdn. Bhd. Full time

    **Responsibilities**: - Actively troubleshoot to identify, assess, record, resolve and/or escalate incidents and service requests ensuring they are handled within an agreed time limit, within agreed processes and in a professional and customer sensitive manner. - Offering advice to end-users and customers on all in scope IT services, how to troubleshoot and...

  • IT Helpdesk Support

    2 weeks ago

    Johor Bahru, Malaysia TG Human Resource Services Sdn. Bhd. Full time

    **Responsibilities**: - Actively troubleshoot to identify, assess, record, resolve and/or escalate incidents and service requests ensuring they are handled within an agreed time limit, within agreed processes and in a professional and customer sensitive manner. - Offering advice to end-users and customers on all in scope IT services, how to troubleshoot and...