IT Helpdesk Support

Job Responsibilities: - Record and manage all issues in IT Service Management (ITSM). - Perform 1st level trouble-shooting on desktop and basic systems/network issues. - Escalate requests/issues to the appropriate resolver group according to SLA. - Provide timely status update to customers on issues escalated and to follow up tickets till closure within...

i. To receive and log all issues reported from end user with regards to Hospital Information System in the helpdesk system. iv. To escalate unresolved issues at the helpdesk level to the second level support team. v. To keep track of the status of all cases reported. vi. To perform Plan Preventive Maintenance. Pay: RM1,850.00 - RM3,000.00 per...

Job Responsibilities: Record and manage all issues in IT Service Management (ITSM). Perform 1st level troubleshooting on desktop and basic systems/network issues. Escalate requests/issues to the appropriate resolver group according to SLA. Provide timely status update to customers on issues escalated and to follow up tickets till closure within SLA. Ensure...

Provide technical assistance and support to users experiencing software, hardware, or network issues. - Log and track support tickets using helpdesk software, ensuring timely resolution and proper documentation. - Escalate complex problems to appropriate IT personnel or vendors for further investigation and resolution. - Educate users on software and...

**Your Roles.** - Provide first level contact and resolve customer issues - Diagnose and resolve software issues - Escalate unresolved queries to the next level of support - Walk customers through problem solving process - Ensure customer enquiries are followed up promptly - Ensure proper recording, documentation, and closure**** **All you need to...

Provide technical assistance and support to users experiencing software, hardware, or network issues. Log and track support tickets using helpdesk software, ensuring timely resolution and proper documentation. Escalate complex problems to appropriate IT personnel or vendors for further investigation and resolution. Educate users on software and hardware...

Your Roles .Provide first level contact and resolve customer issuesDiagnose and resolve software issuesEscalate unresolved queries to the next level of supportWalk customers through problem solving processEnsure customer enquiries are followed up promptlyEnsure proper recording, documentation, and closure All you need to know .Attractive remuneration package...

The IT Support Executive for our call centre is responsible for: - Providing technical support to ensure the smooth operation of call centre systems, including hardware, software, network, and telecommunications equipment. - Strong understanding of call centre operations and the ability to troubleshoot and resolve technical issues promptly to minimize...

**Company Description** **Location**: **Johor Bahru - Eco Botanic, Gelang Patah.** - **Responsibilities**:_ - To ensure the configuration of Cameras/Routers/Switches/Tablets and accessories are done within KPIs. - Ensure maintenance is carried out as per schedule without interruption to services and business. - Ensure issues are addressed and resolved...

The IT Support Executive for our call centre is responsible for:Providing technical support to ensure the smooth operation of call centre systems, including hardware, software, network, and telecommunications equipment. Strong understanding of call centre operations and the ability to troubleshoot and resolve technical issues promptly to minimize downtime...

**Responsibilities**: - Record and manage all issues in IT Service Management (ITSM). - Perform 1st level trouble-shooting on desktop and basic systems/network issues. - Escalate requests/issues to the appropriate resolver group according to SLA. - Provide timely status update to customers on issues escalated and to follow up tickets till closure within...

Provide First Call Resolution (FCR) technical support - Troubleshoot and investigate cause of user’s problem - Update work information with all troubleshooting steps used in the ticketing system - Set Incident to “Resolved” if User’s problem has been solved - Reassign ticket if agent is unable to resolve ticket - **Work location: Singapore** **Job...

Company DescriptionLocation:Johor Bahru - Eco Botanic, Gelang Patah.- Responsibilities:_ To ensure the configuration of Cameras/Routers/Switches/Tablets and accessories are done within KPIs. Ensure maintenance is carried out as per schedule without interruption to services and business. Ensure issues are addressed and resolved within target KPIs. Ensure all...

Duties: Provide 2nd and 3rd level support for Desktops/Laptops for Branches Nationwide Perform 2nd and 3rd level support for Windows OS, MS Office, Lotus Notes, Active Directory Perform system recovery/restoration upon system corruption or replacement of hard disk Perform refresh program for Personal computers, laptops and printers Keep Desktop/printer...

Responsibilities: Record and manage all issues in IT Service Management (ITSM). Perform 1st level troubleshooting on desktop and basic systems/network issues. Escalate requests/issues to the appropriate resolver group according to SLA. Provide timely status update to customers on issues escalated and to follow up tickets till closure within SLA. Ensure daily...

ARC Tier 2 is responsible for provide second level technical support to NEC’s customers. ARC Tier 2 will work closely with Team Leads & Technical Support Engineers to achieve this purpose ACR Tier 2 functions and responsibilities (not limited) - Perform 2nd level troubleshooting on desktop and basic systems/network issues. - Remote or advance EUC...

**Duties**: - Provide 2nd and 3rd level support for Desktops/Laptops for Branches Nationwide - Perform 2nd and 3rd level support for Windows OS, MS Office, Lotus Notes, Active Directory - Perform system recovery/restoration upon system corruption or replacement of hard disk - Perform refresh program for Personal computers, laptops and printers - Keep...

**Responsibilities**: 1. Actively troubleshoot to identify, assess, record, resolve and/or escalate incidents and service requests ensuring they are handled within an agreed time limit, within agreed processes and in a professional and customer sensitive manner. 2. Offering advice to end-users and customers on all in scope IT services, how to troubleshoot...

**Responsibilities**: - Record and manage all issues in IT Service Management (ITSM). - Perform 1st level trouble-shooting on desktop and basic systems/network issues. - Escalate requests/issues to the appropriate resolver group according to SLA. - Provide timely status update to customers on issues escalated and to follow up tickets till closure within...

Responsibilities:Actively troubleshoot to identify, assess, record, resolve and/or escalate incidents and service requests ensuring they are handled within an agreed time limit, within agreed processes and in a professional and customer sensitive manner.Offering advice to end-users and customers on all in scope IT services, how to troubleshoot and ensuring...