IT Help Desk

2 weeks ago

Johor Bahru, Johor, Malaysia TG Human Resource Services Sdn. Bhd. Full time

Responsibilities:

  • Actively troubleshoot to identify, assess, record, resolve and/or escalate incidents and service requests ensuring they are handled within an agreed time limit, within agreed processes and in a professional and customer sensitive manner.
  • Offering advice to endusers and customers on all in scope IT services, how to troubleshoot and ensuring standards are met. This will include working as part of a team, in order to share knowledge and work together to increase performance standards.
  • Logged all calls reported into the incident ticketing system.
  • To work closely with the Account technical and administration teams on user issues and problem resolution.
  • Help to implement and improve processes and procedures within the team allowing strong servicefocused deliverable.
  • Maintain and accurately update customer's enquirers, problem and resolution into incident ticketing system.
  • Generates management reports.
  • Perform other duties as assigned.

Job Requirements:

  • Diploma in IT/ Information System / Computer Science
  • At Least 3 years or above of SERVICE DESK / DESKTOP SUPPORT experience is a
    MUST:
  • Willing to work based on 24/ 7 shift rotation working days)

Job Types:
Full-time, Contract

Contract length: 24 months

Salary:
RM3, RM4,000.00 per month

Benefits:

  • Opportunities for promotion
  • Professional development

Education:

  • Diploma/Advanced Diploma (required)

Experience:

  • IT support: 2 years (preferred)
Ticketing System: 1 year (preferred)

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