Auto Moderation Operation Specialist

7 months ago

Kuala Lumpur, Malaysia TikTok Full time

Responsibilities
TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.

Why Join Us
Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.
Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.
To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.
At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
Join us.

**About the Team**:
The global Monetization Integrity team ensures TikTok users have a safe experience while viewing advertisements. We work closely with advertisers to create ad policies, manage content review processes, and more. As we continue to add advertising on TikTok, this team is critical in assuring a joyful and creative ads experience for the community.

**Responsibilities**:

- Thoroughly analyze risk cases to identify key characteristics and attributes. Promptly incorporate relevant risk materials, such as words, images, or videos, into the auto moderation platform.
- Conduct the risk material in multiple languages for auto moderation, ensuring it's efficiency and operational capability. Monitor the effectiveness of the material package by analyzing performance data and adhering relevant policies. Implement improvements to enhance risk detection accuracy.
- Optimize the operational efficiency of auto moderation through platform improvements and effective use of platform tools. Ensure timely interception of risk materials to mitigate potential harm. Conduct complex analyses and translate the results into actionable recommendations.
- Develop operational processes and plans for the auto moderation workflow. Align with business requirements and risk control methodologies. Establish a comprehensive framework for the operation and maintenance of the auto moderation review platform.
- Fostering collaboration and influence across internal and external teams, including different regions.

**Qualifications**:
Minimum Qualifications
- Bachelor's degree in any disciplines, computing, or any analytics majors.
- English as the primary working language, and additionally literacy and fluent speakers of Arabic language is required to identify key risk characteristics and attributes in the language mentioned.
- Experience with MS Office skills.

Preferred Qualifications
- 1 to 2 years of operational experience, preferably in technical operations, trust & safety, consulting, business analytics, or intelligence research environment.
- Able to adapt quickly to situations with strong analytical ability to make decisions.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

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