Moderation Service Specialist

2 weeks ago

Kuala Lumpur, Malaysia TikTok Full time

Responsibilities
About Us
TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.

Why Join Us
Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.
Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.
To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.
At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
Join us.
About the Team
The Governance and Experience team is a global team responsible for ensuring that our platform provides a safe, welcoming, and enjoyable experience for our Merchants, Creators and our community. We value user satisfaction and work on policies, rules and systems to ensure quality.
We are hiring a Moderation Service Specialist to help with the enhancement of our policies as well as guarding the safety of our content and product listings of the market in Thailand.

**Responsibilities**:

- First point of escalations, appeals and clarifications on commerce moderation related matters and concerns
- Communicate with parties involved in the appeal process to ensure that they understand the status of their case
- Collect stakeholders' voices, address their issues and concerns and support them to achieve business success via our platform.
- Collect customer voices, address their issues and concerns and support them to achieve business success via our platform.

**Qualifications**:

- Bachelor's degree, education, training or equivalent
- Fluency in Thai is required as the role requires communication with Thai markets and fluency in English is also required as it is the working language
- Excellent interpersonal and communication skills
- Customer service related working experience, strong willingness to support internal and external customers to address their issues and develop their business on our platform
- Strong problem-solving and conflict management skills and demonstrated multi-task capabilities and ambiguity
- Excellent organizational skills and can handle business demands under pressure
- Ability to work in a fast and evolving environment with detail-oriented focus
- Support business in shifts by following the local labor laws.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

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