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Quality Analyst

1 month ago

Bayan Lepas, Malaysia MPS Full time

**Quality Analyst preferred Mandarin Speaker**

Location: Selangor

**Responsibilities**:

- Construct searches and reports designed for automated analysis and topic identification in
- recorded conversations from a contact centre environment.
- Make recommendations and define strategies that solve critical business problems, through
- both established industry best practices and creative innovations.
- Ensuring timely completion of all client deliverables.
- Prepare reports, analysis, trend & run project when required to improve quality performance.
- Own on-time, accurate, quality analysis and reports/visualizations in tight alignment with
- specified project objectives.
- Package, deliver, and at times present key findings and briefings.
- Conduct random evaluations to identify areas of improvement as necessary.
- Conduct regular spot checks of the QAs’ audits and work on their development accordingly.
- Identify training needs by working with operations team and QA

**Job Types**: Full-time, Permanent

**Salary**: RM4,500.00 - RM5,500.00 per month

**Benefits**:

- Health insurance
- Maternity leave
- Opportunities for promotion
- Professional development

Schedule:

- Rotational shift

Supplemental pay types:

- Performance bonus
- Yearly bonus

Ability to Commute:

- Bayan Lepas (required)