Customer Support Advisor

Preferred Thai Speaker Customer Service Advisor (CSA) jobs continue to be on the rise as more businesses are being engaged through social media platform. CSA responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities of this social media in order to provide customers’...

**Job Descriptions**: - Addressing and resolving inbound customer support inquiries - Understand common customer pain-points and actively contribute to a knowledge base of resolution - The ability to demonstrate empathy and emotional intelligence with customers while determining a solution to their needs - Exceptional written and verbal communication...

_**Location**:_based in KL Sentral_ - **Working hour**:_9am - 6pm (rotational week off)_ **Job Profile Summary** The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems...

_**Location : KL Sentral (Nearby LRT KL Sentral)**_ - **Type : Permanent**_ - **Working Hour : 9am to 6pm**_ - **Working Days: Monday to Sunday (Rotational working days) 5 days per week 2 days off**_ **Role & Responsibilities**: - Identify customers’ needs, clarify information, research every issue, and provide solutions and/or alternatives. - Build...

We are looking for SALES ADVISOR for who are customer-focused and able to handle all store functions in this fast-driven role. **Job Type**: Contract **Salary**: From RM1,500.00 per month Schedule: - Afternoon shift - Day shift Supplemental Pay: - Commission pay - Overtime pay Ability to commute/relocate: - Brickfields: Reliably commute or planning...

**Main Responsibilities** - Provide Software technical assistance, troubleshoot and resolve issues - Perform data migration works - Conduct product (Software) training to end users - Resolve customer technical issues in a timely & professional manner - Involve in ad-hoc projects, pre-implementation discussions **Job Requirements** - At least 1-2 years of...

**" Exciting Opportunity in KL Sentral, Malaysia! "** **We're looking for talented individuals to join our team as Social Media Chat Support Specialists (Mandarin + English)!** - **Position: Advisor I, Customer Service ( Local Mandarin )**: - **Working Location**:Prima 1, Block3507, Jalan Teknokrat 5, 63000 Cyberjaya, Selangor, Malaysia. - **Working...

**Essential Functions/Core Responsibilities**: - Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’) - Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer. - Listen attentively to customer needs and concerns;...

**Responsibilities**: - Grasp customer inquiries, ensuring they receive answers or are directed to the appropriate support channel. - Handle customer escalations, ensuring timely responses, tracking, and necessary further escalation. **Requirements**: - Able to communicate effectively with customers in a friendly and polite manner following the clients...

**DUTIES AND RESPONSIBILITIES**: - Understand customer enquiries and ensure they are answered or routed through the appropriate support channel - Manage customer escalations and ensure that these are answered, tracked, and escalated as required - Perform all procedures accurately, including following documented call flows, work processes, data entry...

**OPEN FOR FRESH GRADUATE WITHOUT EXPERIENCE (Training provided)** **Responsibilities**: - Handling inbound chat support in a timely manner. - Perform the required call verification process prior updating customers' information or providing account information. - Identify and handle customers' enquiries completely and accurately with confidence. **Job...

Understand customer enquiries and ensure they are answered or routed through the appropriate support channel - Manage customer escalations and ensure that these are answered, tracked, and escalated as required - Perform all procedures accurately, including following documented call flows, work processes, data entry requirements, and complaint management...

The Reservation and Ticketing Responsible for ensuring support, relating to client, travel agents and passenger’s inquiries. Roughly handles 90% inbound inquiries and 10% back office work. Working hour ; 9:00-21:00 5days a week ( Inc Sat, Sun, PH) Required: JLPT N1 Customer Support Experience more than 6month (BPO Industry) Intake day : 25th...

**DUTIES AND RESPONSIBILITIES**: - Understand customer enquiries and ensure they are answered or routed through the appropriate support channel - Manage customer escalations and ensure that these are answered, tracked, and escalated as required - Perform all procedures accurately, including following Facebook documented call flows, work processes, data...

**DUTIES AND RESPONSIBILITIES**: - Understand customer enquiries and ensure they are answered or routed through the appropriate support channel - Manage customer escalations and ensure that these are answered, tracked, and escalated as required - Perform all procedures accurately, including following documented call flows, work processes, data entry...

**Normal Working Hour Job: 9.00AM - 6.00PM** **Working Days: Monday - Saturday** **Off Days: 2 days (Sunday Fix Off Day & 1 day rotational Off Day)** **PERMANENT ROLE !!!** **DUTIES AND RESPONSIBILITIES**: - Identify customers’ needs, clarify information, research every issue, and provide solutions and/or alternatives. - Build sustainable...

Understand customer enquiries and ensure they are answered or routed through the appropriate support channel - Manage customer escalations and ensure that these are answered, tracked, and escalated as required - Perform all procedures accurately, including following documented call flows, work processes, data entry requirements, and complaint management...

**Your Responsibilities** - Accountable for closing customer inquiries regarding company products/services, customer's accounts and provide additional clarifications as requested by customers - Responsible for adding/updating/reviewing rich media functionality in Ads - Creates layout templates, gallery uploads, component testing, functionalities testing,...

**Job Title: IT Infra Desktop Support** **Job Type: 12 Months, Extendable** **Job Location: Kuala Lumpur** - Provide technical support for the resolution of customer IT problems, incidents, issues, requests,and queries. Ability to read, write, and speak in Bahasa Malaysia and English as part of the job requirement. Liaise with other support teams or product...

**DUTIES AND RESPONSIBILITIES**: - Manage customer escalations and ensure that these are answered, tracked, and escalated as required - Perform all procedures accurately, including following documented call flows, work processes, data entry requirements, and complaint management processes - Ensure all SLAs are met accordingly - Demonstrate a strong customer...