Customer Support Advisor

2 weeks ago


Brickfields, Malaysia eTeam Workforce Sdn. Bhd. (Malaysia) Full time

_**Location : KL Sentral (Nearby LRT KL Sentral)**_
- **Type : Permanent**_
- **Working Hour : 9am to 6pm**_
- **Working Days: Monday to Sunday (Rotational working days) 5 days per week 2 days off**_

**Role & Responsibilities**:

- Identify customers’ needs, clarify information, research every issue, and provide solutions and/or alternatives.
- Build sustainable relationships and engage customers by taking the extra mile
- Keep the customer’s privacy and protect customer information.
- Meet personal/team qualitative and quantitative targets.
- Handle simple to difficult inquiries in a given span of time.
- Manage different types of callers in a given span of time.
- Achieve the given metrics in accordance to the center’s commitment to client
- Manage and resolve customer complaints.
- Identify and escalate issues to supervisors.
- Provide accurate information and excellent customer service.
- Research required information using available resources.
- Research, identify, and resolve customer complaints using applicable resources.
- Process request according to customer’s preference on time
- Route calls to appropriate resources

**Requirements**:

- Proficient verbal and written in **Mandarin either Cantonese and English is a must**

**Job Types**: Full-time, Permanent

**Salary**: RM4,000.00 per month

**Benefits**:

- Health insurance
- Professional development

Schedule:

- Day shift

Application Question(s):

- Can you read and write in Mandarin?
- When is your availability date to join?

**Experience**:

- Customer service: 1 year (preferred)

**Language**:

- Mandarin (preferred)
- Cantonese (preferred)



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