Customer Support Advisor

Coolbit is a newly established IT service provider company focusing on FinTech projects, which is committed to making trading, investing and managing digital assets as simple as possible. We are looking for talented and energetic Customer Support Executive to join our amazing team at our company and it is a great place to grow your career! Customer Support...

**_Working Hours: 24/7 Rotational Shift, 5 days work and 2 days off._** ***: To provide premium customer support to the client’s customers. This support is provided by either phone or Chat Support which includes direct contact with the client, its customers and their support partners. **DUTIES AND RESPONSIBILITIES**: - Provide primarily customer...

**Essential Functions/Core Responsibilities**: - Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’) - Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer. - Listen attentively to customer needs and concerns;...

**_Working Hours: 24/7 Rotational Shift, 5 days work and 2 days off._** ***: To provide premium customer support to the client’s customers. This support is provided by either phone or Chat Support which includes direct contact with the client, its customers and their support partners. **DUTIES AND RESPONSIBILITIES**: - Provide primarily customer...

Understand customer enquiries and ensure they are answered or routed through the appropriate support channel - Manage customer escalations and ensure that these are answered, tracked, and escalated as required - Perform all procedures accurately, including following documented call flows, work processes, data entry requirements, and complaint management...

Job Summary: We are seeking a highly talented and motivated Tech Support Customer Service Representative fluent in Mandarin to join our dynamic team. As a Tech Support Customer Service Representative, you will be the first point of contact for our Mandarin-speaking customers seeking technical assistance. You will provide excellent customer service and...

**DUTIES AND RESPONSIBILITIES**: - Manage customer escalations and ensure that these are answered, tracked, and escalated as required - Perform all procedures accurately, including following documented call flows, work processes, data entry requirements, and complaint management processes - Ensure all SLAs are met accordingly - Demonstrate a strong customer...

Understand customer enquiries and ensure they are answered or routed through the appropriate support channel - Manage customer escalations and ensure that these are answered, tracked, and escalated as required - Perform all procedures accurately, including following documented call flows, work processes, data entry requirements, and complaint management...

Responds to customer technical problems/issues related to hardware and networking via phone. - Assists customers by diagnosing problems and providing resolutions for technical service. - Uses troubleshooting techniques and tools to identify products that are defective and follow guidelines in issuing service calls/contacts. - Applies Diagnostic techniques to...

**Must be able to converse English language fluently - Responds to customer technical problems/issues related to hardware and networking via phone. - Assists customers by diagnosing problems and providing resolutions for technical service. - Uses troubleshooting techniques and tools to identify products that are defective and follow guidelines in issuing...

Understand customer enquiries and ensure they are answered or routed through the appropriate support channel - Manage customer escalations and ensure that these are answered, tracked, and escalated as required - Perform all procedures accurately, including following project's documented call flows, work processes, data entry requirements, and complaint...

Understand customer enquiries and ensure they are answered or routed through the appropriate support channel - Manage customer escalations and ensure that these are answered, tracked, and escalated as required - Perform all procedures accurately, including following project's documented call flows, work processes, data entry requirements, and complaint...

**Location**: KL Sentral - Address players' in-game inquiries and provide effective solutions. - Resolve complaints, suggestions, and consultations related to the game. - Engage with players to collect feedback and enhance their overall satisfaction. - Monitor and report any game anomalies or issues. - Work closely with technical teams to resolve issues...

Understand customer enquiries and ensure they are answered or routed through the appropriate support channel - Manage customer escalations and ensure that these are answered, tracked, and escalated as required - Perform all procedures accurately, including following project documented call flows, work processes, data entry requirements, and complaint...

Job Responsibilities: - Respond to customers on timely manner while following standard operating procedures. - Escalate issues to resolve customer issues quickly and to their complete satisfaction. - Identify and provide input on customer problems so that handling can be improved, or even better, the issue eliminated entirely. - Strive to achieve key...

Skill set at level 2 - 3-5 years IT security operations experience - Fluent in English - Maintain security knowledge database - Deployment of any urgent patching or other workaround/measures to contain or resolve security incidents - Update tickets so that ASD provide status to user - Train and provide knowledge transfer to ASD agents and proximity - Office...

Job Summary: We are seeking a highly motivated and customer-centric individual to join our team as a Mandarin-Speaking Social Media Chat Support Specialist. As a vital member of our customer support team, you will be responsible for providing exceptional service and support to users on various social media platforms. Your primary focus will be assisting...

Hiring for Cha Support for the Mandarin Language We are actively looking for a Chat Support role, who is currently living in Malaysia **Job Type**: Permanent Job Role: Chat Support Location: KL Sentral Education: Diploma or Degree **Salary**: 3300RM to 3500RM+ Complexity Allowance Experience: Min 1 year in Customer Service Shifts: 24/7 Intake: ASAP **Job...

An Agent must: - Min Degree (IT background preferred) - Min 1-6 years technical support exp/fluent English - Have evidence of customer service skills and ability. - Be able to communicate clearly and articulately with confidence and customer-oriented attitude - Have an interest in electronics and gadgets. - Have a strong ability to multitask. - Have...

**IT Fresh Grad in Vietnam or Technical Support Experienced are Welcomed! Native Vietnamese !** Primary Job Functions as per SOW: - Provide technical phone support to customer - Use problem solving skills and product knowledge to remotely resolve Customer's technical queries in a timely manner - Activate engineer for onsite repair with part recommendation...