Junior Customer Support

**Job description** **Join HECTADATA Sdn Bhd as a Junior Admin Clerk !** **Company Overview**: HECTADATA Sdn Bhd is a premier custom enterprise solutions provider, based in Brickfields, Kuala Lumpur. Our technology and platform-agnostic approach make us a preferred partner for government bodies and multinational corporations. Our expertise spans cloud and...

Preferred Thai Speaker Customer Service Advisor (CSA) jobs continue to be on the rise as more businesses are being engaged through social media platform. CSA responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities of this social media in order to provide customers’...

**Responsibilities**: - Grasp customer inquiries, ensuring they receive answers or are directed to the appropriate support channel. - Handle customer escalations, ensuring timely responses, tracking, and necessary further escalation. **Requirements**: - Able to communicate effectively with customers in a friendly and polite manner following the clients...

Job Title: Junior Human Resource Executive Company: HECTADATA Sdn Bhd Location: Level 11 Unit 3, Menara Sentral vista, Jln Sultan Abdul Samad, Brickfields, 50470 Kuala Lumpur Job Description: We are seeking a dynamic and motivated Junior Human Resource Executive to join our growing team. As a vital member of our organization, you will be responsible for...

**OPEN FOR FRESH GRADUATE WITHOUT EXPERIENCE (Training provided)** **Responsibilities**: - Handling inbound chat support in a timely manner. - Perform the required call verification process prior updating customers' information or providing account information. - Identify and handle customers' enquiries completely and accurately with confidence. **Job...

Understand customer enquiries and ensure they are answered or routed through the appropriate support channel - Manage customer escalations and ensure that these are answered, tracked, and escalated as required - Perform all procedures accurately, including following documented call flows, work processes, data entry requirements, and complaint management...

The Reservation and Ticketing Responsible for ensuring support, relating to client, travel agents and passenger’s inquiries. Roughly handles 90% inbound inquiries and 10% back office work. Working hour ; 9:00-21:00 5days a week ( Inc Sat, Sun, PH) Required: JLPT N1 Customer Support Experience more than 6month (BPO Industry) Intake day : 25th...

Understand customer enquiries and ensure they are answered or routed through the appropriate support channel - Manage customer escalations and ensure that these are answered, tracked, and escalated as required - Perform all procedures accurately, including following project's documented call flows, work processes, data entry requirements, and complaint...

Job Summary: We are seeking a highly talented and motivated Tech Support Customer Service Representative fluent in Mandarin to join our dynamic team. As a Tech Support Customer Service Representative, you will be the first point of contact for our Mandarin-speaking customers seeking technical assistance. You will provide excellent customer service and...

_**Main Responsibilities**_ - Contact churn customers and collect meaningful input from them while ensuring proper data tracking for reporting purposes. - Able to provide quick solutions & insights to customers on ways that could improve their overall user experience with our system. - Collect, analyse and distil feedbacks collected from customers to...

**Job Title: IT Infra Desktop Support** **Job Type: 12 Months, Extendable** **Job Location: Kuala Lumpur** - Provide technical support for the resolution of customer IT problems, incidents, issues, requests,and queries. Ability to read, write, and speak in Bahasa Malaysia and English as part of the job requirement. Liaise with other support teams or product...

_**Location : KL Sentral (Nearby LRT KL Sentral)**_ - **Type : Permanent**_ - **Shift Timing : PERMANENT NIGHT SHIFT, Work Hour 8pm to 8am, Monday to Sunday**_ - **Working Roster : 5 days per week 2 days off, each shift is 9xhour durations including 1-hour lunch break and 15 mins short break twice**_ **Role & Responsibilities**: - Take call and provide...

The Technical Support responds to basic and routine inquiries of a technical nature including hardware/software, or other designated client products. This position assists external users of the client's technical products or services by answering questions and solving problems involved in their use - Assist external users of the client's technical products...

The Technical Support responds to basic and routine inquiries of a technical nature including hardware/software, or other designated client products. This position assists external users of the client's technical products or services by answering questions and solving problems involved in their use - Assist external users of the client's technical products...

_**Location : KL Sentral (Nearby LRT KL Sentral)**_ - **Type : Permanent**_ - **Working Hour : 9am to 6pm**_ - **Working Days: Monday to Sunday (Rotational working days) 5 days per week 2 days off**_ **Role & Responsibilities**: - Identify customers’ needs, clarify information, research every issue, and provide solutions and/or alternatives. - Build...

Understand customer enquiries and ensure they are answered or routed through the appropriate support channel - Manage customer escalations and ensure that these are answered, tracked, and escalated as required - Perform all procedures accurately, including following clients documented call flows, work processes, data entry requirements, and complaint...

Our client is a fast-growing multi-region company shaking the dentistry and orthodontics industry! They offer a super convenient and affordable alternative to tradisional braces by incorporating advanced German technology in their scientific studies and aligner designs. **Key Responsibilities**: - Initiate outbound calls, reaching out to prospects from the...

**Overview**: **Salary**: 7,500 MYR ~ 7,500 MYR**Industry**: Call Center- Main role- Respond sincerely from the end user's perspective to various inquiries from end users. - Accurately and promptly resolve inquiries from end users. - Manage inquiries and service requests and devise solutions for them. - Centrally manage the entire flow from the opening to...

**Job Highlights**: - Global BPO company - Competitive salary and benefits package - Comprehensive training provided - Responding promptly and accurately to customers' general inquiries, complaints, and feedback - Managing customer complaints and feedback with efficiency and professionalism **Requirements**: - Minimum Diploma qualification or higher - At...

Understand customer enquiries and ensure they are answered or routed through the appropriate support channel - Manage customer escalations and ensure that these are answered, tracked, and escalated as required - Perform all procedures accurately, including following project's documented call flows, work processes, data entry requirements, and complaint...