Customer Support

Preferred Thai Speaker Customer Service Advisor (CSA) jobs continue to be on the rise as more businesses are being engaged through social media platform. CSA responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities of this social media in order to provide customers’...

**Main Responsibilities** - Provide Software technical assistance, troubleshoot and resolve issues - Perform data migration works - Conduct product (Software) training to end users - Resolve customer technical issues in a timely & professional manner - Involve in ad-hoc projects, pre-implementation discussions **Job Requirements** - At least 1-2 years of...

**Responsibilities**: - Grasp customer inquiries, ensuring they receive answers or are directed to the appropriate support channel. - Handle customer escalations, ensuring timely responses, tracking, and necessary further escalation. **Requirements**: - Able to communicate effectively with customers in a friendly and polite manner following the clients...

**OPEN FOR FRESH GRADUATE WITHOUT EXPERIENCE (Training provided)** **Responsibilities**: - Handling inbound chat support in a timely manner. - Perform the required call verification process prior updating customers' information or providing account information. - Identify and handle customers' enquiries completely and accurately with confidence. **Job...

Understand customer enquiries and ensure they are answered or routed through the appropriate support channel - Manage customer escalations and ensure that these are answered, tracked, and escalated as required - Perform all procedures accurately, including following documented call flows, work processes, data entry requirements, and complaint management...

The Reservation and Ticketing Responsible for ensuring support, relating to client, travel agents and passenger’s inquiries. Roughly handles 90% inbound inquiries and 10% back office work. Working hour ; 9:00-21:00 5days a week ( Inc Sat, Sun, PH) Required: JLPT N1 Customer Support Experience more than 6month (BPO Industry) Intake day : 25th...

Understand customer enquiries and ensure they are answered or routed through the appropriate support channel - Manage customer escalations and ensure that these are answered, tracked, and escalated as required - Perform all procedures accurately, including following project's documented call flows, work processes, data entry requirements, and complaint...

Job Summary: We are seeking a highly talented and motivated Tech Support Customer Service Representative fluent in Mandarin to join our dynamic team. As a Tech Support Customer Service Representative, you will be the first point of contact for our Mandarin-speaking customers seeking technical assistance. You will provide excellent customer service and...

**Job Title: IT Infra Desktop Support** **Job Type: 12 Months, Extendable** **Job Location: Kuala Lumpur** - Provide technical support for the resolution of customer IT problems, incidents, issues, requests,and queries. Ability to read, write, and speak in Bahasa Malaysia and English as part of the job requirement. Liaise with other support teams or product...

_**Location : KL Sentral (Nearby LRT KL Sentral)**_ - **Type : Permanent**_ - **Shift Timing : PERMANENT NIGHT SHIFT, Work Hour 8pm to 8am, Monday to Sunday**_ - **Working Roster : 5 days per week 2 days off, each shift is 9xhour durations including 1-hour lunch break and 15 mins short break twice**_ **Role & Responsibilities**: - Take call and provide...

The Technical Support responds to basic and routine inquiries of a technical nature including hardware/software, or other designated client products. This position assists external users of the client's technical products or services by answering questions and solving problems involved in their use - Assist external users of the client's technical products...

The Technical Support responds to basic and routine inquiries of a technical nature including hardware/software, or other designated client products. This position assists external users of the client's technical products or services by answering questions and solving problems involved in their use - Assist external users of the client's technical products...

_**Location : KL Sentral (Nearby LRT KL Sentral)**_ - **Type : Permanent**_ - **Working Hour : 9am to 6pm**_ - **Working Days: Monday to Sunday (Rotational working days) 5 days per week 2 days off**_ **Role & Responsibilities**: - Identify customers’ needs, clarify information, research every issue, and provide solutions and/or alternatives. - Build...

Understand customer enquiries and ensure they are answered or routed through the appropriate support channel - Manage customer escalations and ensure that these are answered, tracked, and escalated as required - Perform all procedures accurately, including following clients documented call flows, work processes, data entry requirements, and complaint...

**Overview**: **Salary**: 7,500 MYR ~ 7,500 MYR**Industry**: Call Center- Main role- Respond sincerely from the end user's perspective to various inquiries from end users. - Accurately and promptly resolve inquiries from end users. - Manage inquiries and service requests and devise solutions for them. - Centrally manage the entire flow from the opening to...

**Job Highlights**: - Global BPO company - Competitive salary and benefits package - Comprehensive training provided - Responding promptly and accurately to customers' general inquiries, complaints, and feedback - Managing customer complaints and feedback with efficiency and professionalism **Requirements**: - Minimum Diploma qualification or higher - At...

Understand customer enquiries and ensure they are answered or routed through the appropriate support channel - Manage customer escalations and ensure that these are answered, tracked, and escalated as required - Perform all procedures accurately, including following project's documented call flows, work processes, data entry requirements, and complaint...

Understand customer enquiries and ensure they are answered or routed through the appropriate support channel - Manage customer escalations and ensure that these are answered, tracked, and escalated as required - Perform all procedures accurately, including following project's documented call flows, work processes, data entry requirements, and complaint...

**Title: Technical Support Executive** **Normal working hour 9-6 - Mon -Fri** **Attractive salary package!** - Assist external users of the client's technical products or services; identify, investigate, research and provide resolution to user questions and problems - Troubleshoot basic and routine customer issues that are technical in nature; including...

We are hiring for IT Technical Support Specialist (10 position available) Working hours: Monday to Friday (6am to 4pm) Job Responsibilities IT Support Specialists are responsible for analyzing, troubleshooting and evaluating technology issues. This role may support internal clients, helping to keep employees productive, or external customers of a company,...