Healthcare Customer Support

3 weeks ago


Brickfields, Malaysia eTeam Workforce Sdn. Bhd. (Malaysia) Full time

_**Location : KL Sentral (Nearby LRT KL Sentral)**_
- **Type : Permanent**_
- **Shift Timing : PERMANENT NIGHT SHIFT, Work Hour 8pm to 8am, Monday to Sunday**_
- **Working Roster : 5 days per week 2 days off, each shift is 9xhour durations including 1-hour lunch break and 15 mins short break twice**_

**Role & Responsibilities**:

- Take call and provide accurate answer to customer queries.
- Delivery excellent customer support & services and offering patient assistance at all times.
- Respond to customer’s inquiries over knowledge acquired through training (client product,

continuous improvement, and refresher courses).
- Deliver customers support & services effectively through active communications.
- Meet and exceed all key performance indicators set by the company and the client.
- Adhere to given works roster including but not limited to weekends, public holidays, split off and rest

day due to business requirement.
- Adhere to Call flow procedure & Processes as well as requirement of Quality Assurance.
- Abide to De-escalation processes that involving dissatisfied customer.

**Requirements**:

- Minimum Diploma Holder or higher is preferred.
- Proficient verbal and written in **Mandarin either Cantonese and English is a must**
- Malaysian Native speaker with above or more required languages is an added advantage
- Always perform duty in professional manner at all times

**Job Types**: Full-time, Permanent

Pay: RM4,500.00 per month

**Benefits**:

- Health insurance
- Professional development

Schedule:

- Night shift

Application Question(s):

- Can you read and write in Mandarin?
- When is your availability date to join?
- Are you willing to work on Permanent Night Shift?

**Experience**:

- Customer service: 1 year (preferred)

**Language**:

- Mandarin (preferred)
- English (preferred)



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