![eTeam Workforce Sdn. Bhd. (Malaysia)](https://media.trabajo.org/img/noimg.jpg)
Healthcare Customer Support
3 weeks ago
_**Location : KL Sentral (Nearby LRT KL Sentral)**_
- **Type : Permanent**_
- **Shift Timing : PERMANENT NIGHT SHIFT, Work Hour 8pm to 8am, Monday to Sunday**_
- **Working Roster : 5 days per week 2 days off, each shift is 9xhour durations including 1-hour lunch break and 15 mins short break twice**_
**Role & Responsibilities**:
- Take call and provide accurate answer to customer queries.
- Delivery excellent customer support & services and offering patient assistance at all times.
- Respond to customer’s inquiries over knowledge acquired through training (client product,
continuous improvement, and refresher courses).
- Deliver customers support & services effectively through active communications.
- Meet and exceed all key performance indicators set by the company and the client.
- Adhere to given works roster including but not limited to weekends, public holidays, split off and rest
day due to business requirement.
- Adhere to Call flow procedure & Processes as well as requirement of Quality Assurance.
- Abide to De-escalation processes that involving dissatisfied customer.
**Requirements**:
- Minimum Diploma Holder or higher is preferred.
- Proficient verbal and written in **Mandarin either Cantonese and English is a must**
- Malaysian Native speaker with above or more required languages is an added advantage
- Always perform duty in professional manner at all times
**Job Types**: Full-time, Permanent
Pay: RM4,500.00 per month
**Benefits**:
- Health insurance
- Professional development
Schedule:
- Night shift
Application Question(s):
- Can you read and write in Mandarin?
- When is your availability date to join?
- Are you willing to work on Permanent Night Shift?
**Experience**:
- Customer service: 1 year (preferred)
**Language**:
- Mandarin (preferred)
- English (preferred)
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