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Customer Support Executive
2 months ago
**ROLE: Customer Service Executive (English Speakers) PROJECT: Social Media**
**INTAKE DATE**: 8 April 2024
**LOCATION**:
- KL Sentral
**JOB SCOPE**:
- Handle and assist customers’ general inquiries via chat support systems for social media eg, FB, Insta.
- Taking ownership to solve challenges faced by customers and clients' partners.
- Exceeding customer expectation in terms of customer service & accurate information.
- Working in a team to achieve the required KPI elements and SLA
**REQUIREMENTS**:
- Excellent English communication (verbal & written) skills.
- Fresh graduates with 1 year experience who are willing to learn and able to
- Able to work on rotational shifts, public holidays and weekends.
**SALARY PACKAGE**:
- Basic Salary: RM3,800
- KPI Allowance: RM800
**OFFICE HOURS**:
- Rotational shifts (Monday-Sunday)
- 9 hours working a day (inclusive 1 hour a break)
- 5 working days + 2 days off (depending on shifts)
**Job Types**: Full-time, Permanent
Schedule:
- Afternoon shift
- Day shift
- Early shift
- Rotational shift
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