Customer Service

3 weeks ago


Cheras, Malaysia E-commerce Social Media Platform Full time

**Job Descriptions**
- Nature of Business:_**Established social media platforms for ecommerce in Malaysia**_
- Location: _**Sunway Visio Tower, Cheras**_
- Salary Range: _**RM2,400 + RM200 Perfect Attendance + RM300 KPI Allowance + Night Shift Allowance**_
- Working Days: _**5 days & 9hours include break | Rotational shift (24/7)**_

**Responsibilities**:

- Manage users (creator, buyer & seller) inquiries via the CRM tool, or direct contact.
- Identify the root causalities of escalated matters and provide appropriate resolutions to deliver excellent service.
- Promptly escalate crucial cases to the appropriate authority.
- Coordinate with other teams or departments to resolve user issues, follow up, and ensure close-loop to all escalations.
- Identifying ongoing issues, eliminating repeat complaints, and reducing escalation rates to enhance the operating process and improve overall customer experience.
- Respond to internal and external user escalations quickly, proficiently, and professionally while meeting specific quality expectations.
- Attach to established procedures and guidelines while providing quality customer service to meet and exceed department standards.
- Support ad-hoc projects and initiatives per business needs.

**Requirements**:

- Min Diploma & above
- At least 1 year experience in Customer Service.
- 20 - 35 years old
- Able to speak English fluently
- Able to follow shift & friendly & love to communicate
- Fresh grad are welcome to apply

**Job Types**: Contract, Full-time
Contract length: 12 months

**Salary**: RM2,400.00 - RM2,800.00 per month


  • Customer Services

    7 days ago


    Cheras, Malaysia Kartel Digital Sdn Bhd Full time

    **Job Scope**: - Mengendalikan jualan produk sama ada secara offline atau/dan online di media sosial syarikat. - Menguruskan pertanyaan dan pesanan daripada prospek/bakal pelanggan. - Menguruskan promosi jualan yang diberikan oleh syarikat. - Mengendalikan aktiviti follow-up pelanggan. - Mencapai sasaran jualan minimum secara individu/berkelompok yang...


  • Cheras, Malaysia ManpowerGroup Full time

    **Position Title**:Customer Service Advisor **Education Requirement**:_ **at least SPM or above.**_ **Language Requirement**:Mandarin (Native) + English (B1/B2) **Location**:Sunway Visio, Cheras **Working hrs**:9.00am - 6.00pm shift (5 working days per week including weekend) - Focus on delivering on key results like customer satisfaction, first time...


  • Cheras, Malaysia Cuckoo International (MAL) Sdn Bhd Full time

    **RESPONSIBILITIES** - Effectively manage incoming calls. - Resolve customer complaints and questions via phone. - Reach out to existing customers to conduct Service Quality Calls. - Act as the company gatekeeper. - Maintain good relationship between internal & external customers and company **REQUIREMENTS** - No minimum working experience in the related...


  • Jalan Dataran Cheras , Cheras Selangor Malaysia DTAC Communications Sdn Bhd Full time

    Address customer inquiries, complaints, and issues promptly and effectively to ensure customer satisfaction.Maintain up-to-date knowledge of company products or services to accurately address customer queries.Provide assistance and support to customers via various channels such as phone, email, chat, or social media. Ability to listen attentively to...


  • Cheras, Malaysia Agensi Pekerjaan Skillset Sdn. Bhd. Full time

    **JOB DESCRIPTION**:70%: Live-chat, 30%: Call & E-mail Handle all social media interactions including: - Helping customers with their service issues, providing accurate information and ensuring closure for all cases, including those escalated outside of the team. - Respond to user inquiries and escalate issues as needed. - Help with ad-hoc projects and...


  • Cheras, Malaysia JOBBUILDER Full time

    **Customer Service Consultant Responsibilities**: - Listening to customer concerns and providing information, answers, or responses. - Taking orders and processing billings and payments. - Obtaining and correctly recording customer information. - Reviewing and making changes to customer accounts. - Handling customer complaints and processing returns...


  • Cheras, Malaysia YUREKA SDN. BHD. Full time

    Job Responsibilities: - Answering customer inquiries and following up with customers about their order status. - Creating and processing orders in a timely manner, processing request for rush orders, and reviewing pending orders and customer requests to ensure customer satisfaction. - Managing customer accounts, following up with customers for...


  • Cheras, Malaysia YUREKA SDN. BHD. Full time

    Job Responsibilities: - Answering customer inquiries and following up with customers about their order status. - Creating and processing orders in a timely manner, processing request for rush orders, and reviewing pending orders and customer requests to ensure customer satisfaction. - Managing customer accounts, following up with customers for...

  • Customer Service

    7 days ago


    Cheras, Malaysia Thunder Match Technology Sdn Bhd Full time

    TMT embarked on this journey 25 years ago, our goal was to make a mark in technology industry. STPM / A Level or Equivalent


  • Cheras, Malaysia Aisling Consulting Sdn Bhd Full time

    **Job descriptions**: - Investigating and resolving customer complaints, ensuring customer satisfaction and retention. - Maintaining a positive and professional demeanor when communicating with customers, even in challenging situations. - Rotational shift : Night shift required. **Requirement**: - **Mandarin/ Cantonese Speaker** **Job Benefits** -...


  • Cheras, Malaysia Healthcare Consultant, Beautician and Service Full time

    _**Nature of Business: Healthcare Treatment & Service**_ - **Location: Taman Tasik Permaisuri, Cheras**_ - **Position: Marketing Executive (Mandarin speaker)**_ - **Salary range: RM3,000- RM5,000 (Will offer based on the experience)**_ - **Working hours: 5 Days per week | 9:00am - 6:00pm**_ **Job Description**: 1. Market Analysis: Conduct comprehensive...

  • Customer Service

    3 days ago


    Cheras, Malaysia GD Express Sdn Bhd Full time

    Requirements: - Minimum SPM. - Possess excellent communication skills both in English and Bahasa Malaysia. - Ability to speak in Mandarin is an added advantage. - Good common sense, interpersonal skills and computer literate. - Able to work under pressure and minimum supervision. If you interested, you may directly call below details for further...


  • Cheras, Malaysia Edufree Academy Full time

    List-ID: 102540144Today 20:28 **Job Description**: - Jawatan tetap - Minimum SPM - Gaji : RM 1500 (Ada kenaikan gaji), Ada potongan EPF dan SOCSO - 3 bulan hingga 6 bulan percubaan - Waktu bekerja megikut Shift: - Isnin hingga Sabtu - 2 Shift: Pagi (8.30 pagi hingga 4.30 petang) Petang (4.00 petang hingga 12.00 malam) - Hostel disediakan - Lokasi pejabat...

  • Service Crew

    7 days ago


    Cheras, Malaysia Komugi (Multiple Reward Sdn Bhd) Full time

    _**Key Responsibilities**:_ - To provide excellent, efficient and consistent level of service to customer, such as courteous greetings to customer, presenting menu, up selling, recommending orders and taking customer’s order. - Required to attend and respond to customers’ needs/enquiries promptly and professionally. - To follow and abide to the...

  • Service Crew

    3 weeks ago


    Cheras, Malaysia Komugi (Multiple Reward Sdn Bhd) Full time

    _**Key Responsibilities**:_ - To provide excellent, efficient and consistent level of service to customer, such as courteous greetings to customer, presenting menu, up selling, recommending orders and taking customer’s order. - Required to attend and respond to customers’ needs/enquiries promptly and professionally. - To follow and abide to the...


  • Cheras, Malaysia Hong Leong Bank Full time

    If you are looking to excel and make a difference, take a closer look at us Job responsibilities: - Generate and qualify leads from internal and external lists to achieve acquisition goals- Source and develop client referrals to achieve acquisition goals- Develop sales proposal and customize by client- Schedule sales activity and ensure optimum pipeline...


  • Cheras, Malaysia Trinity Workforce Solution Sdn Bhd Full time

    **Customer Care Assistant - Eye Specialist Clinic** **Salary**: RM2500 - RM3500 Working days: Monday - Sunday (5 days working, 2 days off - rotate) Working hours: Monday - Saturday - 8:30a.m - 6p.m Sunday - 10a.m - 5p.m **Job Responsibilities: - ** - Provide excellent service, stream line patient flow, manage complaints, gather feedback/testimonials,...


  • Cheras, Malaysia IPAJAK GROUP Full time

    We are looking for a people who is able to work with the team and good interpersonal skill. Location nearby Taman Tenaga Petronas Fuel Station - Preferred NON MUSLIM since already had 2 Muslim Staff ( Rotation for Festival Leave such as CNY and Hari Raya. **Job Details** **JOB INFO & REQUIREMENT** - Contract Type- Full-time- Job Type- Non-Executive-...

  • Admin Assistant

    6 days ago


    Cheras, Malaysia Graphic Technology Gateway Sdn Bhd Full time

    Graphic Technology Gateway Sdn Bhd is a professional machinery equipment supplier for printing industry. Backed by 30 years of experience with in depth product knowledge,technical competency, engineering excellent, customer service and after sales support. We are dealing in most of the global well-known brand name quality machinery equipment. GTG also...

  • Telephone Operator

    7 days ago


    Cheras, Malaysia Sunway Medical Centre Velocity Full time

    **Job responsibilities** - Handle all hospital in-coming calls in a courteous, and friendly manner - Respond to patient inquires promptly and accurately - Directing incoming calls to appropriate departments, services and personnel - Resolving complaints in a professional manner - Assisting patients with scheduling appointments - Providing exceptional...