Kdn Immigration Assistant Manager

7 months ago

Petaling Jaya, Malaysia KPMG Malaysia Full time

KDN Immigration Assistant Manager -Tax & Legal Global Mobility Services

**Description**:
The world of global advisory, audit and tax compliance services for large multi-nationals is rapidly changing and heavily dependent on technology. The KPMG Delivery Network (KDN) is a KPMG special purpose member firm offering a way for clients to leverage KPMG top talent and technology platforms through regional teams of specialists, enabling economies of scale and a new way of working that expands beyond local capability.

Together with KDN, KPMG member firms can drive the sales and delivery of global solutions at a competitive price and in a repeatable and consistent manner. As a member of KDN, you'll be a part of the KPMG family working alongside some of our profession's most skilled practitioners on rewarding programs and initiatives that are changing the way business operates, delivering value to our clients, and driving positive change in the communities we serve. You'll be enabling KDN accelerate new ways of working, using cutting-edge technology and working together with our member firms located in nearly 150 countries to help us achieve our ambition to be the most trusted and trustworthy professional services firm.

And through your work, you'll build a global network and unlock opportunities that you may not have thought possible with access to great support, vast resources, and an inclusive, supportive environment to help you reach your full potential.

Role Summary:
Global Immigration Engagement Management services are vital for our global growth plans and will ensure the success of our GMS Immigration practice. The Global Engagement Management team is a network of professionals across the world who support our KPMG firms in their objectives of providing consistently exceptional services to our clients.

The Global Immigration Engagement Management Assistant Manager is an experience and enthusiastic member of the KDN engagement team with previous supervising experience.This role creates value through to the client service team through supervising and providing guidance to more junior members of the client servicing team. The assistant manager role will include but not limited the following activities:

- Act as first point of contact for our Global coordinated clients, and be able to take forward simple requests and escalations without the need of supervision. Work closely with the Managers in more complicated matters
- Have awareness and understanding of client SLAs and ensure the Member Firms deliver against the SLAs - escalate in advance where an SLA may not be met. First point of contact for the local Member Firms and Third Party Suppliers
- Liaise with the individual applicants and HR counterpart to provide advice and to give alternative options based on the input received from the Member Firm involved
- Support ad hoc client project, mapping exercises and technology updates
- Identify opportunities to improve working practices and share suggestions with Managers and Sr. Managers
- Support new client transitions and work closely with wider KDN GMS team members in order to ensure that the transition is progressing
- Review client facing reports and QBRs for accuracy. Chase the local Member Firms whenever data is missing
- Keep client specific templates and other materials up to date. Create engagement specific process guides whenever there is a gap or change on the process
- Demonstrate ability to work independently and commitment to delivering exceptional client service by reviewing work products of more junior members of the team and ensuring own work products are of high quality

**Responsibilities**:
Ensure High Quality of Process Delivery:

- Demonstrate awareness of KPMG's risk management policies and procedures and support engagement management.
- Work with attention to detail to deliver results to agreed standards.
- defined work processes without unauthorised deviation.
- Make optimal use of financial resources.
- Prioritise and deal with daily tasks to make most productive use of time.
- Demonstrate resilience under pressure.
- Take accountability for decisions and outcomes within scope of responsibilities.
- Take a thorough approach to analysing information and making decisions, according to the client needs and KPMG processes.
- Identify and involve key people in decision-making.
- Contribute to and abide by team decisions.

Risk Management:

- Ability to recognise and raise potential matters of risk for the client and/or the firm to Line Manager for review and resolution in a timely manner.
- Good awareness of firm's policies and ability to raise concerns to a more senior member of the team for resolution.

Billing and Client Engagement Management:

- Ensure all time bookings are accurate and timely and achieve chargeable hours target.
- Support the manager with monitoring engagements' financials and ensure timely invoice production.

Technology:

- Supervise and maintain applicants' status

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