Kdn Immigration Manager

7 months ago

Petaling Jaya, Malaysia KPMG Malaysia Full time

KDN Immigration Manager - Tax & Legal Global Mobility

**Description**:
The world of global advisory, audit and tax compliance services for large multi-nationals is rapidly changing and heavily dependent on technology. The KPMG Delivery Network (KDN) is a KPMG special purpose member firm offering a way for clients to leverage KPMG top talent and technology platforms through regional teams of specialists, enabling economies of scale and a new way of working that expands beyond local capability.

Together with KDN, KPMG member firms can drive the sales and delivery of global solutions at a competitive price and in a repeatable and consistent manner. As a member of KDN, you'll be a part of the KPMG family working alongside some of our profession's most skilled practitioners on rewarding programs and initiatives that are changing the way business operates, delivering value to our clients, and driving positive change in the communities we serve. You'll be enabling KDN accelerate new ways of working, using cutting-edge technology and working together with our member firms located in nearly 150 countries to help us achieve our ambition to be the most trusted and trustworthy professional services firm.

And through your work, you'll build a global network and unlock opportunities that you may not have thought possible with access to great support, vast resources, and an inclusive, supportive environment to help you reach your full potential.

Role Summary:
Global Immigration Engagement Management services are vital for our global growth plans and will ensure the success of our GMS Immigration practice. The Global Engagement Management team is a network of professionals across the world who support our KPMG firms in their objectives of providing consistently exceptional services to our clients.

As a member of the Global Immigration Engagement Management client service team, supervise and manage engagements and other related activities under the general direction of partners, directors, and/or senior managers.

The manager daily activity will include but not limited:

- Responsible for client relations and day to day management of the engagement together with Lead Member Firm
- First point of contact for complex matters, including client escalations and service delivery issues
- Responsible for KPMG relations with the local Member Firms and Third Party Suppliers for client engagements in GPS model
- Keep track of work volumes, client wins and flag resourcing needs
- Support client transitions along with the Transition CoE team and closely monitor team activities during the hyper care period
- Manage team activities to ensure compliance with KPMG risk management policies and procedures
- Provide review and approval of client facing material (QBR, ad hoc reporting, Newsflash communications) before sending it to Lead Member Firm
- Monitor Global Coordination & Billing Model and suggest process and technology improvements. Lead discussions related to technical enhancements
- Support client billng process, review draft invoices prepared by KDN Operations team
- Review timesheets and monitor chargeable hours and utilisation of the team

**Responsibilities**:
Ensure High Quality of Process Delivery:

- Display drive to deliver and generates commitment in others to maximise results
- Accountable for managing business risk in own area
- Manage financial and team(s) effectively to deliver business goals
- Focus energy on commitments and objectives that matter most
- Manage others expectations and delivers on promises
- Keep others updated on the status of tasks and projects
- Demonstrate resilience under pressur.
- Take accountability for decisions and outcomes within scope of responsibilities.
- Take a thorough approach to analysing information and making decisions, knowing what commitments are being entered.
- Identify and involves key people in decision-making.
- Manage conflicting perspectives when making decisions.

Risk Management:

- Manage team activities to ensure compliance with KPMG risk management policies and procedures and manage engagement administration.
- Ability to recognise, understand and propose solutions to address potential matters of risk for the client and/or the firm to be raised to the Senior Manager for joint resolution.
- Good awareness of firm's risk management policies and ability to raise concerns to a more senior member of the team for resolution.

Billing and Client Engagement Management:

- Ensure all time bookings are accurate and timely and achieve chargeable hours target.
- Be responsible for effective management of engagement financials, cash collection and review of significant invoices.
- Ensure timely invoice production.

Technology:

- Manage the teams' responsibilities in the KIM/ LinkGo tracking system.
- Manage teams to ensure that timely technology created reports are created and distributed with clients as agreed.

**Requirements**:

- Undergraduate University degree preferred
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