Manager

1 week ago


Kuala Lumpur, Malaysia Standard Chartered Full time

**Job**: Operations

**Primary Location**: Asia-Malaysia-Bukit Jalil KL

**Schedule**: Full-time

**Employee Status**: Permanent

**Posting Date**: 29/Apr/2024, 12:56:56 AM

**Unposting Date**: Ongoing

**JOB SUMMARY**
- The specific role, based in Malaysia, will be focused on Investment Guidelines Compliance and Performance Measurement activities for all regions (i.e. APAC, MENA and HK). This role will report to the functional head of fund compliance in Malaysia and will be critical in supporting the global support function and the firm.

**RESPONSIBILITIES**

**Strategy**
- Awareness and understanding of the Group’s business strategy and model appropriate to the role.
- Contribute towards the future strategic direction and process innovation of Securities Services by keeping abreast of changes in customer needs, technology and business environment and taking pro-active steps to embrace and capitalize on these changes.
- Support the roll-out of appropriate quality management systems and other initiatives by the Company/Group.
- Business
- To assist the Head Fiduciary Services to manage the operations of Fiduciary Services and Performance Measurement processes (where applicable), in ensuring consistent delivery of high quality services to customers and meeting objectives set by the Group using available resources allocated while maintaining operational risk to an accepted level.
- To assist the Head Fiduciary Services in leading Fiduciary Services and Performance Measurement Team (where applicable) to achieve service quality by meeting / exceeding and set service standards and achieving zero defect for the Bank customers.

**Processes**
- Post-trade alerts investigation in Charles River/Excel, proactive escalation and resolution
- Preparation of Fund Performance Measurement Reports using Statpro (i.e. Allocation, Risk Analysis, Factsheets)
- Oversight of testing of Charles River and Statpro Revolution
- Client certifications / attestations
- Partner with the team mates and ensure execution of the team’s strategy
- Understand and own the risks associated with the Fiduciary Services global team
- Ensure procedure documents are up-to-date and team is following the process
- Challenge the status quo and identify opportunities for process enhancements
- Enhance existing compliance coding, and investigate / troubleshoot potential breaches when needed
- Active participation in strategic projects and initiatives
- Drive connectivity with other locations and partner with peers globally in each of the fiduciary services teams
- Manage and track escalations on Fiduciary Services and Performance Measurement product
- Champion diversity & inclusion

**People & Talent**
- Ensure that all staff of the department continues to be equipped and developed with the necessary knowledge, skills and tools to achieve the required level of competency to facilitate them to perform their roles and responsibilities effectively, efficiently and accurately.

**Risk Management**
- Be guided accordingly and aware of the roles and responsibilities for money laundering prevention as stipulated in the Money Laundering Policy, Group Sanction Policy and Escalation Procedure.
- Be guided accordingly and aware of the roles and responsibilities for money laundering prevention as stipulated in the Money Laundering Prevention (MLP) Group Policy, Money Laundering & Suspicious Transaction Guidelines for Securities Services Management, Suspicious Money Laundering Transaction Reporting Procedures and / or Monitoring Checklist, and Escalation Procedure for Suspicious Money Laundering Transactions.
- Ensure due care and diligence is exercised on day to day operational matters relating to Money Laundering and KYC, acquiring relevant knowledge and training; thus, providing support to superiors and subordinates.
- Conforming and adhering to the Team’s risk profile, by following the guidelines / policies / procedures stipulated for Operation Losses, Escalation Procedures, Securities Services Policies, etc.
- Ensure that control and security policies / procedures governing all processes in the department are in place, implemented and reviewed (as and when necessary) and to ensure that these policies / procedure not only continue to be relevant and effective in mitigating risk, but also supports the need for high operational efficiency and excellent customer service.
- Key Control Standards Assessment within department with nil over dues.
- Follow up on corrective/ preventive actions to a point where concerns arising from these findings are addressed to a satisfactory level.
- Ensure awareness and full compliance of all laid down rules, regulations, policies, (including Sanctions Policy) guidelines, procedures, practices and code of conduct imposed by the Company/Group.
- No major adverse findings from internal auditors or external auditors including quality audits.

**Governance**
- Responsibilities relating to the direction, planning, structure, framewo


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