Manager, IT Service Management
7 days ago
Role Description: The IT Service Management Manager key responsibilities will be to develop, improve and delivery ITIL process managementandP1 and P2 incident management. The individual in the role should expect to work to improve process andidentify opportunities to better leverage existing technologies used by the company to manage existing processes.Responsibilities:
- The IT Service Management Manager key responsibilities will be to help develop, improve and delivery ITIL process management. The individual in the role should expect to work to improve process and also identify opportunities to better leverage existing technologies used to manage existing processes.Process Development: For many ITIL processes, only the framework has been documented. The Service Management Manager will work with the appropriate resources to understand, develop,and document the process to help expand and tailor the process to the environment. After the process has been developed, process ownership will be determined,and the Service Management Manager will help support the knowledge transfer and transition of management to the respective individual or groups.Process Improvement: As the Service Management Manager, the individual will be responsible for ensuring the current ITIL processes are properly implemented by working with existing process owners to provide guidance and insight into process expectations and provide constructive and actionable feedback.Process Delivery: For ITIL processes that do not currently have a proper manager, the Service Management Manager will act as the process owner to review, define and execute the process activities with the support of the rest of the IT organization’s support and participation. This will also include training and education of the IT and supporting business teams of the process expectations and methodology to ensure that all intended support personnel understand and implement the process. -Major IncidentManagement: i.Leading, driving, facilitating and chairing all investigation activities, meetings, and conference callsfor P1 and P2 incidents. ii.Forming collaborative action plans with specific actions, roles and deadlines, and ensuring these are completed.iii.Matrix management of people, processes and resources including third parties -including resolving conflict to move forward to resolution.iv.Ensuring all administration and reports are maintained and up-to-date, including contacts information, technical diagrams, post major incident reviewsv.Supporting and nurturing process improvements and knowledge base improvementsvi.Continually maintaining and developing tools and resources to manage major incidents effectively.vii.Providing periodic major incident metrics reportsQualifications:
- 5-10 years’ experiencein managing ITIL processes for an organization with progressive experience in building processes and continuous improvement.Bachelor’s degree in Computer Science, Computer Engineering or related technical field from an accredited college/university or equivalent work experience.Functional knowledge and implementation experience of IT Service Management (ITSM) frameworks and ITIL Foundation Certificate-Demonstrated project execution skills and experience working directly with IT and business users.Deep functional and technical knowledge of the ITIL workflow platforms such as Footprints, ServiceNow or others-Critical thinking and analysis of existing processes, program level changes and support organization design and structure to provide feedback and guidance on continuous improvement.Strong leadership skills in driving engagement, adoption and change for processes and technology.Process minded, accountable, proactive, and agile.Well-versed with working with ManagedInfra, Platform and Applicationsupport teams to leverage and develop processes to continuously identify opportunities to drive processes to L1, L2and L3support activities.Uses and applies service management and ITIL principles, theories, and concepts to manage and provide solutions to more complex and multi-dimensional problems.Ability to manage and coordinate day-to-day service management operations and work closely with various stakeholders to ensure issues are addressed in timely fashion & in accordance withuser expectations.Demonstrated track record of managing and leading high-performance teams toward the successful attainment of challenging goals.Ability to balance the long-term and short-term implications of individual decisions.
PROVIDES INFORMATION TECHNOLOGY AND DIGITAL SOLUTION SERVICES.
Bachelor's or Equivalent
-
Dealer Management Manager
2 weeks ago
Kuala Lumpur, Malaysia Warisan TC Management Service Sdn Bhd Full time**Job responsibilities** - Propose sales strategy for dealer sales expansion and network coverage and work closely with dealers in achieving sales target. - To visit dealers from time to time to get on-ground market information and understand issues facing by the dealers. - Dealer development policy, enforce SOP in dealer management and propose competitive...
-
Gt Service Operations Management
1 week ago
Kuala Lumpur, Malaysia IT Business Solutions Sdn Bhd Full time**Qualifications** Education: A relevant degree (Bachelor’s or Master’s) in Computer Science, Business, Information Technology, Engineering, or related fields with a minimum of 10 years’ experience in IT Operations. Certifications: ITIL, PMP, ISO, COBIT, CMMI, etc. **Mandatory skills** Designing ITSM frameworks, transitioning services, and...
-
Dealer Management Manager
7 days ago
Kuala Lumpur, Malaysia Warisan TC Management Service Sdn Bhd Full time**Job responsibilities** - Propose sales strategy for dealer sales expansion and network coverage and work closely with dealers in achieving sales target. - To visit dealers from time to time to get on-ground market information and understand issues facing by the dealers. - Dealer development policy, enforce SOP in dealer management and propose competitive...
-
Gt Service Operations Management
2 weeks ago
Kuala Lumpur, Kuala Lumpur, Malaysia IT Business Solutions Sdn Bhd Full timeQualificationsEducation: A relevant degree (Bachelor's or Master's) in Computer Science, Business, Information Technology, Engineering, or related fields with a minimum of 10 years' experience in IT Operations.Certifications: ITIL, PMP, ISO, COBIT, CMMI, etc.Mandatory skillsDesigning ITSM frameworks, transitioning services, and operating within ITIL.Role and...
-
HR Services Manager
2 days ago
Kuala Lumpur, Malaysia BASF Asia-Pacific Service Centre Sdn. Bhd. Full timeWe are a leading chemical company, with the best teams developing intelligent solutions for our customers, and for a sustainable future. We connect and develop people with diverse talents all over the world. For you, this means a variety of ways to progress. Not only your performance but also your personality matter to us, regardless of gender, age,...
-
Dealer Management Manager
2 weeks ago
Kuala Lumpur, Kuala Lumpur, Malaysia Warisan TC Management Service Sdn Bhd Full timeJob responsibilities Propose sales strategy for dealer sales expansion and network coverage and work closely with dealers in achieving sales target. To visit dealers from time to time to get onground market information and understand issues facing by the dealers. Dealer development policy, enforce SOP in dealer management and propose competitive trading...
-
HR Services Manager
2 weeks ago
Kuala Lumpur, Kuala Lumpur, Malaysia BASF Asia-Pacific Service Centre Sdn. Bhd. Full timeWe are a leading chemical company, with the best teams developing intelligent solutions for our customers, and for a sustainable future.We connect and develop people with diverse talents all over the world. For you, this means a variety of ways to progress.Not only your performance but also your personality matter to us, regardless of gender, age, ethnicity,...
-
Group Tech Service Operations Management
1 week ago
Kuala Lumpur, Malaysia IT Business Solutions Sdn Bhd Full timeRole and Responsibilities - Customer Relationship and Stakeholder Management: Maintaining positive relationships with business by Initiating important partnerships with internal and external stakeholders. - Service Management: Monitoring and managing IT Operations functions to ensure optimal service. They are also responsible for maintaining high...
-
Customer Service Manager
4 weeks ago
Kuala Lumpur, Malaysia Harmony New Energy Auto Service (Malaysia) Sdn. Bhd. Full timeJob Title: Customer Service Manager - Automotive Industry Location: Malaysia Key Responsibilities: - Develop and implement customer service strategies, policies, and procedures to enhance overall customer satisfaction and loyalty. - Lead and motivate the customer service team to deliver exceptional service levels, meeting or exceeding key performance...
-
Group Tech Service Operations Management
2 weeks ago
Kuala Lumpur, Kuala Lumpur, Malaysia IT Business Solutions Sdn Bhd Full timeRole and Responsibilities Customer Relationship andStakeholder Management: Maintaining positive relationships with business by Initiatingimportant partnerships with internal and external stakeholders. Service Management: Monitoring and managing IT Operations functions to ensure optimal service. They are alsoresponsible for maintaining high performance levels...
-
Group Risk Management Manager
3 weeks ago
Kuala Lumpur, Malaysia Warisan TC Management Service Sdn Bhd Full time**1st Job Responsibilities**: Assist Head of Group Risk Management/ Group Integrity Officer to facilitate the implementation of the risk management initiatives and Anti-Bribery and Anti-Corruption ("ABAC") Policy across the Warisan TC Holdings Berhad group of companies ("Group"). **Responsibilities**: - Execute the assigned Risk Management initiatives...
-
Group Risk Management Manager
4 weeks ago
Kuala Lumpur, Malaysia Warisan TC Management Service Sdn Bhd Full time**1st Job Responsibilities**: Assist Head of Group Risk Management/ Group Integrity Officer to facilitate the implementation of the risk management initiatives and Anti-Bribery and Anti-Corruption ("ABAC") Policy across the Warisan TC Holdings Berhad group of companies ("Group"). **Responsibilities**: - Execute the assigned Risk Management initiatives...
-
Group Risk Management Manager
2 weeks ago
Kuala Lumpur, Kuala Lumpur, Malaysia Warisan TC Management Service Sdn Bhd Full time1st Job Responsibilities:Assist Head of Group Risk Management/ Group Integrity Officer to facilitate the implementation of the risk management initiatives and Anti-Bribery and Anti-Corruption ("ABAC") Policy across the Warisan TC Holdings Berhad group of companies ("Group").Responsibilities: Execute the assigned Risk Management initiatives including business...
-
Group Risk Management Manager
2 weeks ago
Kuala Lumpur, Kuala Lumpur, Malaysia Warisan TC Management Service Sdn Bhd Full time1st Job Responsibilities:Assist Head of Group Risk Management/ Group Integrity Officer to facilitate the implementation of the risk management initiatives and Anti-Bribery and Anti-Corruption ("ABAC") Policy across the Warisan TC Holdings Berhad group of companies ("Group").Responsibilities: Execute the assigned Risk Management initiatives including business...
-
Customer Service Manager
2 weeks ago
Kuala Lumpur, Kuala Lumpur, Malaysia Harmony New Energy Auto Service (Malaysia) Sdn. Bhd. Full timeJob Title: Customer Service Manager - Automotive IndustryLocation: MalaysiaKey Responsibilities: Develop and implement customer service strategies, policies, and procedures to enhance overall customer satisfaction and loyalty. Lead and motivate the customer service team to deliver exceptional service levels, meeting or exceeding key performance indicators...
-
Manager, Enterprise Technology Services
2 weeks ago
Kuala Lumpur, Kuala Lumpur, Malaysia DKSH Corporate Shared Service Centre Full timeAbout DKSHDKSH's purpose is to enrich people's lives by providing access to goods, services, and insights. United by our vision to be the trusted partner, we help companies grow in Asia and beyond across our Business Units Consumer Goods, Healthcare, Performance Materials, and Technology.Delivering life-saving drugs to hospitals, bringing high-quality...
-
Kuala Lumpur, Malaysia Service Facility Management industry Full time_**Nature of Business: Service facility management company**_ - **Location: Q Sentral, KL Sentral | Menara Maxis KLCC, Jalan Ampang**_ - **Position: Customer Service Representative**_**: - Salary Range: RM2,500- RM3,000 (Offer based on experience)**_**: - Working Days: Monday - Friday | 8:30am -5.30pm**_ Job responsibilities: 1) Ensuring that all phones...
-
For Cust. Service Representative Rm2500-rm3000+
2 weeks ago
Kuala Lumpur, Kuala Lumpur, Malaysia Service Facility Management industry Full time_Nature of Business: Service facility management company_- Location: Q Sentral, KL Sentral | Menara Maxis KLCC, Jalan Ampang_- Position: Customer Service Representative_**: Salary Range: RM2,500 RM3,000 (Offer based on experience)_: Working Days: Monday Friday | 8:30am 5.30pm**_Job responsibilities:1) Ensuring that all phones are answered according to the...
-
HR Services
1 week ago
Kuala Lumpur, Malaysia BASF Asia-Pacific Service Centre Sdn. Bhd. Full time**Do you want to work with passionate teams, providing excellent business and digital services to the Asia Pacific region?** **Do you want an open, supportive, and caring working environment?** **Do you view your development needs seriously as we do?** **If YES, then take your career to the #NextLevel with BASF !** **Objectives of the Position** -...
-
HR Services
6 days ago
Kuala Lumpur, Malaysia BASF Asia-Pacific Service Centre Sdn. Bhd. Full timeWe are a leading chemical company, with the best teams developing intelligent solutions for our customers, and for a sustainable future. We connect and develop people with diverse talents all over the world. For you, this means a variety of ways to progress. Not only your performance but also your personality matter to us, regardless of gender, age,...
