Gt Service Operations Management

7 months ago


Kuala Lumpur, Malaysia IT Business Solutions Sdn Bhd Full time

**Qualifications**

Education: A relevant degree (Bachelor’s or Master’s) in Computer Science, Business, Information Technology, Engineering, or related fields with a minimum of 10 years’ experience in IT Operations.

Certifications: ITIL, PMP, ISO, COBIT, CMMI, etc.

**Mandatory skills**

Designing ITSM frameworks, transitioning services, and operating within ITIL.

**Role and Responsibilities**
- Customer Relationship and Stakeholder Management: Maintaining positive relationships with business by Initiating important partnerships with internal and external stakeholders.
- Service Management: Monitoring and managing IT Operations functions to ensure optimal service. They are also responsible for maintaining high performance levels for service related.
- Incident Management: Taking ownership of critical incidents, coordinating with resolution parties, and establishing effective communication between stakeholders for post-incident reviews.
- Process Improvement: Ensuring that systems, procedures, and methodologies are in place to support outstanding service delivery. They are to design, implement, and improve the IT service delivery processes and continuous improvement.
- Team Management: Leading the service delivery team, managing conflict, and ensuring the team’s processes and tasks are carried out efficiently.
- Budget Management: Managing finances and budgets for IT Services
- Project Management: Identifying a project’s scope and all the necessary requirements. Responding to problems and determining the next course of action.
- Governance and Reporting: Design and maintain Service Reporting and Analytics; coordinate with Business IT audit in relation to IT Services

**Salary**: RM15,000.00 - RM16,000.00 per month

Supplemental pay types:

- Performance bonus


  • SAP Gts Consultant

    7 months ago


    Kuala Lumpur, Malaysia Abhidi Solution Full time

    We are seeking a dedicated and proactive SAP GTS Support Specialist to join our team and ensure the smooth operation and continuous improvement of our SAP Global Trade Services (GTS) environment. The role involves providing technical assistance, troubleshooting, and problem resolution for SAP GTS-related issues, as well as collaborating with cross-functional...

  • SAP Gts Support

    7 months ago


    Kuala Lumpur, Malaysia FPT SOFTWARE MALAYSIA SDN BHD Full time

    Position : GTS Germany support Location : Menara Hap Seng 2 or Client Office Salary : RM 13,000 - RM 14,000 **Company Background** FPT is the largest ICT company in the private sector in Vietnam with more than 30,000 employees and 48 offices in 26 countries and territories abroad. FPT’s position has been recognized worldwide and confirmed by a customer...


  • Kuala Lumpur, Malaysia BID Operations Full time

    Develop, follow, and enhance risk management policies and procedures within the designated risk jurisdiction. - Collaborate closely with the dealing and liquidity teams to effectively assess and manage operational risks. - Serve as a technical liaison to stakeholders and various departments within the firm, providing clear and concise answers to complex...


  • Kuala Lumpur, Malaysia BID Operations Full time

    At BID Operations, we are passionate about supporting our clients in their journey towards success. Our mission is to empower you to thrive by handling the essential yet time-consuming aspects of your business operations, allowing you to concentrate on strategic growth and innovation. What sets us apart is our commitment to understanding our customer’s...


  • Kuala Lumpur, Malaysia BID Operations Full time

    We are seeking an experienced Customer Onboarding Manager responsible for coordinating and managing the onboarding process for new customers, ensuring their smooth and swift integration with our products or services. This role involves close collaboration with sales, customer support, and other relevant teams to deliver an outstanding customer...


  • Kuala Lumpur, Malaysia Air Products Full time

    **Job Description and Qualifications**- Purpose - Primary support in the Asian regions for SAP/GTS (Global Trade Services) block reviews, escalations, and releases. This includes Sanctioned/Embargo Party Reviews and legal control reviews which includes Export Control Classification Numbers (ECCN) and export licensing. Additionally, will manage customer...


  • Kuala Lumpur, Malaysia BID Operations Full time

    **Requirements**: **Team Leadership**: - Inspire and empower a team of customer service representatives, guiding them towards success. - Set clear performance goals, provide regular feedback, and conduct performance evaluations to drive continuous improvement. - Cultivate a positive and collaborative team environment that fosters growth and...

  • Customs Asia Pacific

    7 months ago


    Kuala Lumpur, Malaysia BASF Asia-Pacific Service Centre Sdn. Bhd. Full time

    **_Do you want to work with passionate teams, providing excellent business and digital services to the Asia Pacific region? _** **_Do you want an open, supportive, and caring working environment?_** **_ Do you view your development needs seriously as we do?_** **_ If YES, then take your career to the #NextLevel with BASF !_** **Objectives of the...


  • Kuala Lumpur, Malaysia BASF Asia-Pacific Service Centre Sdn. Bhd. Full time

    **Do you want to work with passionate teams, providing excellent business and digital services to the Asia Pacific region?** **Do you want an open, supportive, and caring working environment?** **Do you view your development needs seriously as we do?** **If YES, then take your career to the #NextLevel with BASF !** **Objectives of the Position** - This...

  • HR Manager

    7 months ago


    Kuala Lumpur, Malaysia BID Operations Full time

    **Human Resources Management**: - Establish effective communication and collaboration with HQ HR ensures that all the HR practices at local level align with the broader organizational strategies and goals. By relaying important information, feedback, and local insights to HQ, the HR Manager should adapt HQ strategies to fit the local context, ensuring that...

  • IT Security Officer

    7 months ago


    Kuala Lumpur, Malaysia Esync software services Sdn Bhd Full time

    **Open for local Malaysian and expats residing in Malaysia** **Working location: Jalan Sultan Ismail, Kuala Lumpur** **Domain: Railway Construction** **Responsibilities**: - Responsible for all aspects of IT-Security of a GTS country organization (or multiple countries) - Supporting of (IT) departments and business managed networks (BMNs) in terms of...


  • Kuala Lumpur, Malaysia British American Tobacco Full time

    **BAT is evolving at pace - truly like no other organisation.** **To achieve the ambition, we have set for ourselves, we are looking for colleagues who are ready to live our ethos every day. Come be a part of this journey!** **ROLE PROFILE** **JOB TITLE**:Portfolio Planning Manager **FUNCTION**:IDT (Information & Digital Technology) Services **CITY &...


  • Kuala Lumpur, Malaysia BID Operations Full time

    **Responsibilities**: - Collaborate with cross-functional teams to gather campaign assets, both online and offline, and ensure timely delivery. - Communicate with internal and external groups to ensure marketing materials comply with regulations. - Identify issues, risks, and benefits of website content and functionality updates, and outline business...

  • Duty Manager

    4 months ago


    Kuala Lumpur, Malaysia Ayatt Management & Service Sdn Bhd Full time

    The Duty Manager is responsible for the overall management and operation during their shift. This role involves overseeing staff, ensuring high levels of customer service, managing operational issues, and ensuring compliance with company policies and procedures. **Key Responsibilities**: - **Operations Management**: - Supervise daily operations to ensure...


  • Kuala Lumpur, Malaysia BID Operations Full time

    As a regional team leader, you will lead and inspire a team of talented recruiters, fostering a collaborative and high-performance culture. You will also work closely with the global team leader and internal stakeholders across the organization to understand hiring needs, develop recruitment strategies, and implement best...


  • Kuala Lumpur, Malaysia BID Operations Full time

    This is a key role in driving the growth and profitability of our brand including customer acquisition and retention. Your role is to focus on the local market initially with the opportunity to develop this into a global role. Due to growth, we are looking to hire an ambitious Digital Acquisition Marketing Manager to take our digital customer acquisition to...

  • Operation Manager

    7 months ago


    Kuala Lumpur, Malaysia Neural Oilfield Service Sdn Bhd Full time

    **Job Requirement** - Minimum 10 years’ experience in Oil & Gas Operations with good communication & reporting skills. Hands-on experience on operations Management - Strong leadership qualities - Strong knowledge in equipment maintenance & excellent problem-solving abilities - Degree in Engineering or any educational equivalent - Hands-on exposure with...


  • Kuala Lumpur, Malaysia BID Operations Full time

    **What A Day Looks Like**: ***: - **Daily Funding reviews and processing.** ***: - **Daily data reconciliation and generation of reports.** ***: - **Statistics collation and analysis.** ***: - **Identify, analyse, and report abnormal funding situations or issues.** ***: - **Risk Analysis from a Funding Standpoint.** ***: - **Case...


  • Kuala Lumpur, Malaysia BID Operations Full time

    BID Operations is looking for a talented individual to join our team as a Client Funds Settlements Officer. BID Operations is committed to providing top-notch technology, customer service, accounting & operations, and risk & compliance services to our clients. As a Client Funds Settlements Officer, you will play a critical role in ensuring efficient and...


  • Kuala Lumpur, Malaysia BID Operations Full time

    BID Operations is looking for a talented individual to join our team as a Client Funds Settlements Officer. BID Operations is committed to providing top-notch technology, customer service, accounting & operations, and risk & compliance services to our clients. As a Client Funds Settlements Officer, you will play a critical role in ensuring efficient and...