Group Tech Service Operations Management

1 week ago

Kuala Lumpur, Malaysia IT Business Solutions Sdn Bhd Full time

Role and Responsibilities
- Customer Relationship and Stakeholder Management: Maintaining positive relationships with business by Initiating

important partnerships with internal and external stakeholders.
- Service Management: Monitoring and managing IT Operations functions to ensure optimal service. They are also

responsible for maintaining high performance levels for service related.
- Incident Management: Taking ownership of critical incidents, coordinating with resolution parties, and establishing

effective communication between stakeholders for post-incident reviews.
- Process Improvement: Ensuring that systems, procedures, and methodologies are in place to support outstanding

service delivery. They are to design, implement, and improve the IT service delivery processes and continuous

improvement.
- Team Management: Leading the service delivery team, managing conflict, and ensuring the team’s processes

and tasks are carried out efficiently.
- Budget Management: Managing finances and budgets for IT Services
- Project Management: Identifying a project’s scope and all the necessary requirements. Responding to problems

and determining the next course of action.
- Governance and Reporting: Design and maintain Service Reporting and Analytics; coordinate with Business IT

audit in relation to IT Services

**Qualifications**:
Education: A relevant degree (Bachelor’s or Master’s) in Computer Science, Business, Information Technology,

Engineering, or related fields with a minimum of 10 years’ experience in IT Operations.

Certifications: ITIL, PMP, ISO, COBIT, CMMI, etc.

Mandatory skills

Designing ITSM frameworks, transitioning services, and operating within ITIL

**Job Types**: Full-time, Permanent

Pay: Up to RM16,000.00 per month

**Benefits**:

- Health insurance
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development
- Vision insurance

Schedule:

- Monday to Friday

Supplemental pay types:

- Yearly bonus

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