First Level Support Consultant
5 days ago
**Responsibilities**:
- Ticket Management: Open, update, and close support tickets in the designated ticketing system, ensuring all relevant information is properly documented and tracked.
- Knowledge Base: Contribute to the maintenance and enhancement of the knowledge base, creating and updating articles to facilitate efficient issue resolution.
- Team Collaboration: Collaborate with other support team members, sharing knowledge and insights to improve overall support quality.
- Customer Satisfaction: Strive to ensure high levels of customer satisfaction through excellent service delivery, issue resolution, and effective communication.
- Escalation Management: Escalate critical issues to senior technical support staff or management as per the company's escalation process.
**Requirements**:
- Strong technical aptitude and ability to grasp new technologies quickly.
- Excellent problem-solving skills with a methodical approach to troubleshooting.
- Effective communication skills, both verbal and written, with the ability to convey technical concepts to non-technical users.
- Customer-focused attitude with a dedication to delivering high-quality service.
- Ability to work independently as well as part of a team.
- Detail-oriented and organized, with good time management skills.
- Flexibility to work in shifts, weekends, or on-call rotations if required.
**Job Type**: Contract
Contract length: 36 months
**Salary**: RM4,000.00 - RM8,000.00 per month
**Benefits**:
- Health insurance
Schedule:
- Monday to Friday
Ability to commute/relocate:
- Petaling Jaya: Reliably commute or planning to relocate before starting work (required)
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