Japanese Level 1 Agent

6 months ago


Petaling Jaya, Malaysia DXC Technology Full time

**_ Responsibilities: _**
- Successfully resolve technical issues (hardware and software) from incoming internal or external businesses and end user's contacts and proactive notification systems.
- Respond to service, product, technical, and customer
- Proactively assist internal or external businesses and end users to avoid or reduce problem occurrence.
- Evaluate unique or complex installations or configurations and make recommendations for resolution.
- Articulate clearly in writing and verbally. Add case resolution to KMS.
- Represent companyin a face to face customer location visit, industry conference/trade show, vendor meeting, etc.
- Engages team members for support as required to ensure internal or external business and end users/clients SLA demands are met.
- Develop partnership with and assist the Sales Pursuit team.

**_ Education and Experience Required: _**
- Vocational: apprenticeship/certification completion. May be technical or non-technical. May include on
- the-job training in addition to studies. In some locations, completion may be recognized by diploma. Advanced programs may be 2+ years. Associate degree: first attainable degree at the post-high school level. Typically 2 year completion beyond High School level (i.e., Associate of Arts, GCE 'A' level (Singapore), etc.), or equivalent experience.
- 1-3 years experience in relevant technologies and customer environments.
- Relevant industry qualification where applicable.

**_ Knowledge and Skills: _**
- Excellent verbal and written communication skills in language to be supported.
- Experience in troubleshooting in a technical environment.
- Excellent analytical and problem solving skills.
- Software and hardware knowledge of computing, storage and peripheral devices.
- Advanced proficiency with case management databases and tools.
- Superior customer service skills.
- Phone and remote support experience. E-support experience and knowledge.
- Understand the customer to be an advocated for the customer.



  • Petaling Jaya, Malaysia DXC Technology Full time

    **Responsibilities**: - Successfully resolve technical issues (hardware and software) from incoming internal or external businesses and end user's contacts and proactive notification systems. - Respond to service, product, technical, and customer - Proactively assist internal or external businesses and end users to avoid or reduce problem occurrence. -...

  • IT Service Desk Agent

    6 months ago


    Subang Jaya, Malaysia Knauf IT Full time

    We are on an exciting journey building a digital environment for the Knauf Group that is as groundbreaking as our products for the construction industry. If you are looking for a global impact that is shaped by values such as entrepreneurship, commitment, partnership and Menschlichkeit, the position of **IT Service Desk Agent-Japanese Speaker** could be the...

  • Beauty Sales Marketing

    6 months ago


    Petaling Jaya, Malaysia AGENSI PEKERJAAN ICONIC MALAYSIA GW SDN.BHD. Full time

    Providing products to distributors and beauty salons Maximize sales as consulting sales Contributing to increased sales for beauty salons and distributors (training, promotion, events, etc.) Not sell directly to consumers. Manage your agency or salon to increase sales. Responsible for new product information and marketing - **Required Skills**_ ① N1...

  • IT Service Desk Agent

    6 months ago


    Subang Jaya, Malaysia Knauf IT Full time

    We are on an exciting journey building a digital environment for the Knauf Group that is as groundbreaking as our products for the construction industry. If you are looking for a global impact that is shaped by values such as entrepreneurship, commitment, partnership and Menschlichkeit, the position of **IT Service Desk Agent-Japanese Speaker **could be the...

  • Service Desk Agent

    6 months ago


    Petaling Jaya, Malaysia Helius Technologies Sdn Bhd Full time

    Key Responsibilities: - Troubleshooting: Provide first-level technical support to end-users, diagnosing and resolving hardware, software, and network-related issues. - Ticket Resolution: Prioritize and manage service tickets, ensuring accurate categorization, tracking, and timely resolution or escalation within defined SLAs. - Customer Service: Deliver...

  • Admin Assistant

    6 months ago


    Subang Jaya, Malaysia 2ND STREET TRADING MALAYSIA SDN. BHD. Full time

    Job Responsibilities: - Help translate simple conversation between Japanese and local staff( writing in Japanese not needed) - Provide administrative support to various departments within the organization. - Perform general administrative tasks, including document preparation, filing, and record-keeping. The skills needed to perform this role are: -...


  • Petaling Jaya, Malaysia Agensi Pekerjaan Pasona Sdn. Bhd. Full time

    **Company Details** Business Nature : FCG Industry Working Hours : Monday - Friday, 8:30am - 5:30pm (Flexible working hours) Location : Damansara Utama, PJ **Roles & Responsibilities** - Acting as the key person between Japanese directors and staffs - Arranging appointments & meeting or directing phone calls and distribute correspondence. - Attending...


  • Petaling Jaya, Malaysia Agensi Pekerjaan Pasona Sdn. Bhd. Full time

    **ROLES & RESPONSIBILITIES** - Support GSME in managing day-to-day operations activity - Act as primary back-up for GSME where needed - Participates in weekly collaboration meeting with client and provide relevant input on both Regular & NSO tasks - Participates in weekly internal SME meeting to provide relevant updates related to SRM area - Participates in...


  • Petaling Jaya, Malaysia Senjyu @ Japanese Restaurant Full time

    **Responsibilities**: - To ensure that day-to-day operations are carried out smoothly in accordance to company policies - To improvise and improve outlets performance in terms of profitability, sales revenue, customers’ satisfaction and cost control. - To ensure all staff is discipline, punctual and observe high levels of personal hygiene. - Assist KIC in...


  • Petaling Jaya, Malaysia Hotel Armada (PJ) Sdn Bhd Full time

    To prepare kitchen mis-en-place for day to day kitchen operation. Position Available for Pastry, Garde Manger & Japanese cuisine. To report to work area promptly according to duty rooster, in full clean uniform and ensure that personal hygiene are to standards. To pick up store items that has been requested. To ensure that all perishable items are properly...


  • Petaling Jaya, Malaysia 3D Advertisers Full time

    **Join our team and shape Our Brand in the Hearts and Minds of Consumers in Japan and Korea!** Are you fluent in the art of digital storytelling and versed in the cultural intricacies of Japan and Korea? We're on the search for a Social Media Digital Marketer who is a native-level speaker of Japanese or Korean to spearhead our brand's social media narrative...


  • Petaling Jaya, Malaysia Hunters International Sdn Bhd Full time

    **About our Client** - Our client is a leading provider of global IT services, offering round-the-clock, multilingual support to clients worldwide. Their Global Support Center (GSC) in Kota Damansara, Petaling Jaya, is dedicated to ensuring optimal operational processes and rapid fault resolution, leveraging our extensive expertise and state-of-the-art...


  • Petaling Jaya, Malaysia DXC Technology Full time

    DXC Technology is a Fortune 500 global IT services leader. Our more than 130,000 people in 70- plus countries are entrusted by our customers to deliver what matters most. We use the power of technology to deliver mission-critical IT services across the Enterprise Technology Stack to drive business impact. DXC is an employer of choice with strong values, and...

  • Reservation Agent

    6 months ago


    Petaling Jaya, Malaysia Sunway Resort Hotel Sdn Bhd Full time

    Ticket sales agents provide initial service to customers, sell travel tickets and fit the reservation offer to customers' queries and needs. It has overlapping missions, quality objectives and business purposes. It provides integration of our customer responsiveness, empowerment, planning, process focus, marketing and knowledge management we become less...


  • Petaling Jaya, Malaysia MyGlit Full time

    **Role**:Asst. Mgr/Mgr -(NonTechnical) **Timings**:Flexible (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:ITES / BPO / Operations / Customer Service / Telecalling **Process**:Voice Key Skills: Japanese language BPO Voice Process Japenese japense BPO Skills BPO industry BPO Call center International BPO BPO/ITES Fluency...


  • Petaling Jaya, Malaysia DXC Technology Full time

    DXC Technology is a Fortune 500 global IT services leader. Our more than 130,000 people in 70- plus countries are entrusted by our customers to deliver what matters most. We use the power of technology to deliver mission-critical IT services across the Enterprise Technology Stack to drive business impact. DXC is an employer of choice with strong values, and...

  • Property Agent

    6 months ago


    Petaling Jaya, Malaysia MYU Realty Sdn Bhd (Kota Damansara) Full time

    **Company Profile** We’re a top-class real estate agency based in Kuala Lumpur. We market & sell projects for real estate developers. Dealing with thousands of clients from Malaysia and globally. We are looking for results driven and disciplined individuals to join our company. There will be face to face learning sessions, on the job exposure, mentoring...


  • Petaling Jaya, Malaysia Agensi Pekerjaan Pasona Sdn. Bhd. Full time

    **ROLES & RESPONSIBILITIES** - Manage and maintain Windows server infrastructure for clients within the Japan Account ITO portfolio. - Provide proactive monitoring and support to ensure the stability, performance, and security of Windows server environments. - Utilize strong Japanese language skills to effectively communicate with clients and internal teams,...

  • Content Creator

    6 months ago


    Petaling Jaya, Malaysia IBM Full time

    Introduction At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most...

  • Guest Service Agent

    7 months ago


    Petaling Jaya, Malaysia Hilton Full time

    Guest Service Agent A Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. **What will I be doing?** As Guest Service Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to an overall...