IT Support, Native Japanese

3 months ago


Petaling Jaya, Malaysia Hunters International Sdn Bhd Full time

**About our Client**
- Our client is a leading provider of global IT services, offering round-the-clock, multilingual support to clients worldwide. Their Global Support Center (GSC) in Kota Damansara, Petaling Jaya, is dedicated to ensuring optimal operational processes and rapid fault resolution, leveraging our extensive expertise and state-of-the-art technology.

**Responsibilities**:

- Provide 24/7 support for IT services and equipment, ensuring rapid fault detection and resolution.
- Handle incident management including classification, recording, and problem identification.
- Perform technical support and escalation to operational engineers as needed.
- Coordinate with vendors and carriers for efficient fault handling and recovery.
- Execute configuration management, updating documentation for customer service components.
- Conduct regular status checks and maintenance support for equipment and services.
- Respond to customer inquiries about operational components, service specifications, and issues.
- Prepare and submit monthly reports on system status and ticket status to relevant parties.
- Collaborate with client's offices globally to support and resolve customer issues.
- Work in shifts, including night shifts and public holidays, as per the scheduled roster.

**Job Requirements**
- Must be a native Japanese speaker or a former Japanese national with foreign citizenship.
- Proficiency in conversational to business-level English.
- Minimum communication skills and basic PC operation skills required.
- Ability to work permanent shifts, covering 24/7 operations with a flexible shift schedule.
- Strong problem-solving skills and the ability to work under pressure.
- Experience in IT support or a related field is preferred but not mandatory.
- Ability to obtain a work visa for Malaysia, supported by the company.

**Other Job Details**
- **Position**: Permanent
- **Nationality**: Japanese or Japanese with foreign citizenship (former Japanese)
- **Location**: Kota Damansara, Petaling Jaya
- **Start Date**: As soon as the work visa is obtained
- **Shifts**: Rotational shifts of 9:00-21:00 and 21:00-9:00, changing monthly
- **Working days**: 3-4 days a week
- **Paid Leave**: 12 days paid leave and 14 days sick leave per year after the probationary period
- **Medical Assistance**: Up to RM100 per month provided by the company
- **Bonus**: Annual bonus based on company performance and individual evaluation after the probationary period

**Remuneration**
- MYR 9,000 including allowances for night shifts, public holidays, and language skills.

**Consultant in-charge**

**Job Types**: Full-time, Permanent

Pay: RM7,000.00 - RM9,000.00 per month

Schedule:

- Monday to Friday
- Rotational shift

Application Question(s):

- Are you a Native Japanese?
- Are you able to work on rotational shift basis?
- Have you gotten through the Job Requirements and ensured that you are the right fit?



  • Petaling Jaya, Malaysia EPS Ventures Sdn Bhd Full time

    **Role: Japanese Speaking Customer Support / Fintech Project** **Company Background**: Global Fintech Company **Work Location**: Petaling Jaya, Selangor **Salary details**:Basic salary: RM5,000-8000/ per month **Responsibilities** - Lead and motivate a team of customer service representatives to achieve performance goals and deliver exceptional...


  • Petaling Jaya, Malaysia Teleperformance Full time

    Overview: Responsible for providing industry-leading customer service while meeting the quality and schedule expectations of the company’s customers. Qualifications: Excellent in speaking, writing and reading Japanese language (Native / Business level). Independent & customer friendly. Able to demonstrate conflict resolution, negotiation and...


  • Petaling Jaya, Malaysia 3D Advertisers Full time

    **Join our team and shape Our Brand in the Hearts and Minds of Consumers in Japan and Korea!** Are you fluent in the art of digital storytelling and versed in the cultural intricacies of Japan and Korea? We're on the search for a Social Media Digital Marketer who is a native-level speaker of Japanese or Korean to spearhead our brand's social media narrative...


  • Petaling Jaya, Malaysia Opah IT Full time

    PJ, São Paulo **Remote** Nós somos a **OpahIT** e temos uma oportunidade como **Desenvolvedor React Native Sênior.** **Um pouco sobre nós**: Somos especialistas em desenvolvimento de sistemas e fãs da velocidade e eficiência na entrega do projeto. Temos na nossa essência um espírito jovem e disruptivo: somos movidos por desafios! Trabalhamos com...


  • Petaling Jaya, Malaysia MyGlit Full time

    **Role**:Asst. Mgr/Mgr -(NonTechnical) **Timings**:Flexible (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:ITES / BPO / Operations / Customer Service / Telecalling **Process**:Voice Key Skills: Japanese language BPO Voice Process Japenese japense BPO Skills BPO industry BPO Call center International BPO BPO/ITES Fluency...


  • Petaling Jaya, Malaysia A To Z Language Centre Sdn Bhd Full time

    Requirements: - Must have a Bachelor degree or equivalent in any field - Must have a Japanese Language teaching certificate - Minimum 1 year experience in teaching Japanese Language with good knowledge of the exam board and requirements. - The Japanese Language Teacher needs to be a native level speaker with a high level of Japanese (at least JLPT N2) Job...


  • Petaling Jaya, Malaysia EPS Ventures Sdn Bhd Full time

    **Role: Japanese Speaking Customer Service Advisor (Test Centre Project)** **Company Project Background**: Global Test Center **Work Location**: Petaling Jaya, Selangor **Salary details**: - Basic salary: RM9000/ per month - KPI: Max RM400/ per month - Shift allowance: RM600/ per month **Responsibilities** - Manage customer escalations and ensure that...

  • Mobile App Developer

    3 months ago


    Subang Jaya, Malaysia ENRII IT SOLUTIONS SDN. BHD. Full time

    Develop Mobile Applications using **React Native** Hybrid Mobile Appp Development platform for iOS and Android - Develop or Improve **React Native libraries and plugins** using **native** codes for iOS or Android (especially for the purpose of Bluetooth Printer or MyKad reader) - Develop supporting mobile app APIs using **PHP Laravel Framework** and **MySQL...


  • Petaling Jaya, Malaysia Teleperformance Full time

    Overview: Qualifications: - 4-year degree in related field - Excellent communication in English and Native level Japanese Communication. - Preferably with minimum 1 year similar working experience. - Embraces teamwork; shares ideas/methods to improve performance. - Demonstrated ability to interact with all levels of employees, management, and internal and...

  • IT Service Desk Agent

    4 months ago


    Subang Jaya, Malaysia Knauf IT Full time

    We are on an exciting journey building a digital environment for the Knauf Group that is as groundbreaking as our products for the construction industry. If you are looking for a global impact that is shaped by values such as entrepreneurship, commitment, partnership and Menschlichkeit, the position of **IT Service Desk Agent-Japanese Speaker** could be the...


  • Subang Jaya, Malaysia Ace Language Centre Full time

    We are seeking a passionate and experienced Japanese language tutor to join our team on a part-time basis. As a Japanese language tutor, you will be responsible for providing high-quality language instruction to our students, fostering a positive and engaging learning environment. **Responsibilities**: - Conduct one-on-one or group Japanese language...

  • Content Creator

    4 months ago


    Petaling Jaya, Malaysia IBM Full time

    Introduction At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most...


  • Petaling Jaya, Malaysia Agensi Pekerjaan Pasona Sdn. Bhd. Full time

    **ROLES & RESPONSIBILITIES** - Successfully resolve technical issues (hardware and software) from incoming internal or external businesses and end user's contacts and proactive notification systems. - Proactively assist internal or external businesses and end users to avoid or reduce problem occurrence. - Evaluate unique or complex installations or...


  • Petaling Jaya, Malaysia Agensi Pekerjaan Language Talent Solutions Sdn Bhd Full time

    **仕事内容**: - Engage customers, understand needs, and set delivery expectations clearly. - Use RCA to identify and troubleshoot issues, translating customer needs into actionable tasks. - Prioritize problem resolution, adhere to policies, and diplomatically decline non-compliant submissions. - Be proactive by considering broader customer needs and...

  • IT Service Desk Agent

    4 months ago


    Subang Jaya, Malaysia Knauf IT Full time

    We are on an exciting journey building a digital environment for the Knauf Group that is as groundbreaking as our products for the construction industry. If you are looking for a global impact that is shaped by values such as entrepreneurship, commitment, partnership and Menschlichkeit, the position of **IT Service Desk Agent-Japanese Speaker **could be the...

  • Customer Service

    3 months ago


    Petaling Jaya, Malaysia EPS Ventures Sdn Bhd Full time

    **Position Title: Customer Service - Japanese Speaker** **Working Location: Petaling Jaya** **Tenure: 1 year contract / Renewable basis** **Salary: Up to 10K ( Depending on Experience)** **Working Hour: Rotational Shift Basis** **Responsibilities**: - Act as point of contact provide consultative support on agencies and advertisers accounts. - Drive...

  • Ap Specialist

    3 months ago


    Petaling Jaya, Malaysia Dassault Systèmes Full time

    **Role Description & Responsibilities** Your specific responsibilities will include, but not limited to: - Manage control & payment of supplier invoices with adherence to internal control procedures. - Manage vendor needs by resolving any inquiries & claims. - Implement all required processes & procedures related to the Group “Purchase-To-Pay”...


  • Petaling Jaya, Malaysia OPUS IT SERVICES SDN BHD Full time

    **Key Responsibilities**: - May participate in the role discovery meeting with Hiring Manager and agrees delivery expectations, timelines, and sourcing strategies - Contributes, through excellent delivery, to high client satisfaction levels with the service to promote positive NPS scores, references, and case studies from the account - Keep systems...

  • Technical Support

    4 months ago


    Petaling Jaya, Malaysia DXC Technology Full time

    DXC Technology is a Fortune 500 global IT services leader. Our more than 130,000 people in 70-plus countries are entrusted by our customers to deliver what matters most. We use the power of technology to deliver mission critical IT services across the Enterprise Technology Stack to drive business impact. DXC is an employer of choice with strong values, and...

  • IT Service Desk Agent

    3 months ago


    Subang Jaya, Malaysia Knauf IT Full time

    We are on an exciting journey building a digital environment for the Knauf Group that is as groundbreaking as our products for the construction industry. If you are looking for a global impact that is shaped by values such as entrepreneurship, commitment, partnership and Menschlichkeit, the position of **IT Service Desk Agent-Japanese Speaker **(M/F/d) could...