Japanese Speaking Customer Support
6 months ago
**仕事内容**:
- Engage customers, understand needs, and set delivery expectations clearly.
- Use RCA to identify and troubleshoot issues, translating customer needs into actionable tasks.
- Prioritize problem resolution, adhere to policies, and diplomatically decline non-compliant submissions.
- Be proactive by considering broader customer needs and account activities.
- Focus on business outcomes and maintain performance standards.
- Take ownership of requests, collaborate with resources, and seek global support as needed.
- Collaborate effectively with cross-functional teams for successful customer outcomes.
- Conduct RCA and implement process improvements to prevent future issues.
- Share knowledge gained from interactions for team-wide benefit.
- Identify and develop process improvements and automation opportunities with staff.
**Domains**:
- Internal/Cross Functional teams and vendors
- Partners
- Distributors
**Requirements**:
- Experience in Japanese customer support
- JLPT N1 (or N2)
- good communication skill with Japanese customers
**Benefit**:
- Annual Leave
- Medical Leave
- Health insurance
**Location**:
Petaling Jaya, Selangor
**Work hour**:
Monday to Friday (7.30AM - 4.30PM)
**その他**:
Pay: Up to RM9,500.00 per month
**Benefits**:
- Additional leave
- Health insurance
- Opportunities for promotion
Schedule:
- Day shift
**Language**:
- Japanese (required)
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