Japanese Speaking Sme Associate Manager

6 months ago


Petaling Jaya, Malaysia Agensi Pekerjaan Pasona Sdn. Bhd. Full time

**ROLES & RESPONSIBILITIES**
- Support GSME in managing day-to-day operations activity
- Act as primary back-up for GSME where needed
- Participates in weekly collaboration meeting with client and provide relevant input on both Regular & NSO tasks
- Participates in weekly internal SME meeting to provide relevant updates related to SRM area
- Participates in UAT in coordination with ticketing tool module changes/system upgrades
- Operating as Queue Manager and assigning regular tasks to agents evenly on round robin basis
- Handling new agents training and access preparation
- Proactively inform GSME on potential challenges/issues/complaints
- Submitting correction paper for mistakes contributed by agents (IIQ correction)
- Acting as point of contact for agent’s inquiries related to process and tasks
- Handling irregular requests which are not from standard catalogs
- Support GSME on ad-hoc data request
- Acting as checker for Announcement requests

**REQUIREMENTS**:

- Diploma or bachelor's degree (Preferably in IT related)
- 3-5 years experience in the related field
- Excellent verbal and written communication skills in Japanese and English
- Client facing, global support, SRM support skills.

**JOB INFORMATION**

Industry: BPO Company

Working Location : Petaling Jaya, Selangor

Working Hours : Monday to Friday (8am to 5pm)

**Salary**: RM8,000.00 - RM9,500.00 per month

**Language**:

- Japanese (preferred)



  • Petaling Jaya, Malaysia Agensi Pekerjaan Pasona Sdn. Bhd. Full time

    **Company Details** Business Nature : FCG Industry Working Hours : Monday - Friday, 8:30am - 5:30pm (Flexible working hours) Location : Damansara Utama, PJ **Roles & Responsibilities** - Acting as the key person between Japanese directors and staffs - Arranging appointments & meeting or directing phone calls and distribute correspondence. - Attending...


  • Petaling Jaya, Malaysia Agensi Pekerjaan Pasona Sdn. Bhd. Full time

    Hi all, we do have lots of job opening for Japanese speaker. Are you looking for Japanese speaking position? Click "**Apply**"! We'll help you to do job matching! Cheers! Pay: RM3,500.00 - RM9,000.00 per month Schedule: - Monday to Friday Supplemental pay types: - Performance bonus


  • Petaling Jaya, Malaysia DXC Technology Full time

    DXC Technology is a Fortune 500 global IT services leader. Our more than 130,000 people in 70- plus countries are entrusted by our customers to deliver what matters most. We use the power of technology to deliver mission-critical IT services across the Enterprise Technology Stack to drive business impact. DXC is an employer of choice with strong values, and...


  • Petaling Jaya, Malaysia DXC Technology Full time

    DXC Technology is a Fortune 500 global IT services leader. Our more than 130,000 people in 70- plus countries are entrusted by our customers to deliver what matters most. We use the power of technology to deliver mission-critical IT services across the Enterprise Technology Stack to drive business impact. DXC is an employer of choice with strong values, and...


  • Petaling Jaya, Malaysia HANKidz Speaking School Full time

    As a Marketing Executive Assistant and Public Speaking Coach, you will work closely with our experienced team of trainers, learning the art and science of public speaking, effective communication techniques, and business strategies. You'll have the **opportunity to assist in developing and delivering training programs, honing your presentation skills, and...


  • Petaling Jaya, Malaysia EPS Ventures Sdn Bhd Full time

    **Role: Japanese Speaking Customer Support / Fintech Project** **Company Background**: Global Fintech Company **Work Location**: Petaling Jaya, Selangor **Salary details**:Basic salary: RM5,000-8000/ per month **Responsibilities** - Lead and motivate a team of customer service representatives to achieve performance goals and deliver exceptional...


  • Petaling Jaya, Malaysia Agensi Pekerjaan Pasona Sdn. Bhd. Full time

    **ROLES & RESPONSIBILITIES** - Detect, monitor, and forecast trend forces utilizing data sets from multiple sources. - Helps drive new thinking in demand forecasting. - Identifying trends, patterns, and insights within ticket data to improve service delivery and efficiency. - Coordinate a new plan if expected outcome not achieved. - Proactively prevent the...


  • Petaling Jaya, Malaysia IBM Full time

    Introduction In an era where progress is driven by people and experiences, and where finding and developing the right talent is key, HR has become the main engine of business growth. IBM Talent & Transformation is helping businesses worldwide to reconfigure their HR functions, such as talent acquisition and talent development, to deliver the talent...

  • Content Creator

    6 months ago


    Petaling Jaya, Malaysia IBM Full time

    Introduction At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most...


  • Petaling Jaya, Malaysia Agensi Pekerjaan Language Talent Solutions Sdn Bhd Full time

    **仕事内容**: - Engage customers, understand needs, and set delivery expectations clearly. - Use RCA to identify and troubleshoot issues, translating customer needs into actionable tasks. - Prioritize problem resolution, adhere to policies, and diplomatically decline non-compliant submissions. - Be proactive by considering broader customer needs and...


  • Petaling Jaya, Malaysia HANKidz Speaking School Full time

    Being an admin need not be boring, it can be AWESOME! Discover an **Exciting Career Path as an Awesome Administrative Assistant for a public-speaking school!** Over the past 11 years, **HANKidz has nurtured more than 60,000 children and adults across Asia** with the necessary skills, especially in leadership development, the core quality of future leaders....


  • Petaling Jaya, Malaysia Agensi Pekerjaan Pasona Sdn. Bhd. Full time

    **ROLES & RESPONSIBILITIES** - Successfully resolve technical issues (hardware and software) from incoming internal or external businesses and end user's contacts and proactive notification systems. - Proactively assist internal or external businesses and end users to avoid or reduce problem occurrence. - Evaluate unique or complex installations or...


  • Petaling Jaya, Malaysia Agensi Pekerjaan My Recruit Direct Sdn Bhd Full time

    **Japanese Trading Companies in Petaling Jaya/Subang Jaya** **5 days working** **RM2,500 - RM5,500** **Requirements**: - Diploma or Degree in Business or Engineering field - Fresh graduates are welcome to apply - Able to communicate well in **Japanese** **Responsibilities**: - Maintain close relationships with existing clients - Visit clients to build...


  • Petaling Jaya, Malaysia Agensi Pekerjaan Pasona Sdn. Bhd. Full time

    **ROLES & RESPONSIBILITIES** 1) Perform the following Accounts Payable functions: - Process vendor and intercompany invoices, debit notes, credit notes, staff claims and petty cash reimbursements - Process urgent requests upon Business Division’s instructions - Process month end activities: i)Vendor reconciliation and aging ii)GR/IR clearing - Update...


  • Petaling Jaya, Malaysia IBM Full time

    Introduction Reporting to the Consulting Talent Marketing Manager, you will play a critical role in building upon the existing foundation and making IBM’s talent marketing strategy an industry-leading program as we continue to grow and scale for the future. Your Role and Responsibilities - Be hyper-focused on channel marketing best practices and identify...


  • Subang Jaya, Malaysia Agensi Pekerjaan Pasona Sdn. Bhd. Full time

    **About the company** A technology-driven trading company focused on electrical and electronic products and services. **Responsibilities**: - Actively identifying new business opportunities and maintaining relationship with existing clients. - Providing support, information, guidance and recommending business solution to clients. - Prepare sales reports,...


  • Petaling Jaya, Malaysia Senjyu @ Japanese Restaurant Full time

    **Responsibilities**: - To ensure that day-to-day operations are carried out smoothly in accordance to company policies - To improvise and improve outlets performance in terms of profitability, sales revenue, customers’ satisfaction and cost control. - To ensure all staff is discipline, punctual and observe high levels of personal hygiene. - Assist KIC in...


  • Petaling Jaya, Malaysia Teleperformance Full time

    Overview: Responsible for providing industry-leading customer service while meeting the quality and schedule expectations of the company’s customers. Qualifications: Excellent in speaking, writing and reading Japanese language (Native / Business level). Independent & customer friendly. Able to demonstrate conflict resolution, negotiation and...

  • Japanese HR

    6 months ago


    Petaling Jaya, Malaysia Startek Full time

    **Reporting To**: In-charge of International Recruitment **Position Description**: **Responsibilities**: **Recruitments** - Screening resumes. - Performing reference and background checks. - Coordinating interviews with the hiring managers. - Following up on the interview process status. - Communicating employer information and benefits during screening...


  • Subang Jaya, Malaysia Tinkerbel Consulting Full time

    **Roles and Responsibilities**: - The role sits within the commercial team and reports to the Sales Manager, SME segment. - Develop a keen understanding of our key customer segments and their business needs to drive customer value and market competitiveness - Ensure productivity of the SME sales team through daily tracking of activities and performance. -...