Japanese Speaking Sme Associate Manager

2 weeks ago


Petaling Jaya, Malaysia Agensi Pekerjaan Pasona Sdn. Bhd. Full time

**ROLES & RESPONSIBILITIES**
- Support GSME in managing day-to-day operations activity
- Act as primary back-up for GSME where needed
- Participates in weekly collaboration meeting with client and provide relevant input on both Regular & NSO tasks
- Participates in weekly internal SME meeting to provide relevant updates related to SRM area
- Participates in UAT in coordination with ticketing tool module changes/system upgrades
- Operating as Queue Manager and assigning regular tasks to agents evenly on round robin basis
- Handling new agents training and access preparation
- Proactively inform GSME on potential challenges/issues/complaints
- Submitting correction paper for mistakes contributed by agents (IIQ correction)
- Acting as point of contact for agent’s inquiries related to process and tasks
- Handling irregular requests which are not from standard catalogs
- Support GSME on ad-hoc data request
- Acting as checker for Announcement requests

**REQUIREMENTS**:

- Diploma or bachelor's degree (Preferably in IT related)
- 3-5 years experience in the related field
- Excellent verbal and written communication skills in Japanese and English
- Client facing, global support, SRM support skills.

**JOB INFORMATION**

Industry: BPO Company

Working Location : Petaling Jaya, Selangor

Working Hours : Monday to Friday (8am to 5pm)

**Salary**: RM8,000.00 - RM9,500.00 per month

**Language**:

- Japanese (preferred)



  • Petaling Jaya, Malaysia Tekrecruiters Full time

    Brief description: - Daily monitoring of the assigned tasks and milestones - Manage volumes of projects and data in varying stages of progression. - Support Client’s Sales Team and their efforts to sell products, subscriptions, and solutions to end customers. - Interacting and following up with stakeholders to resolve issues. - Complying with customer...


  • Petaling Jaya, Malaysia Tekrecruiters Full time

    Brief description: - Daily monitoring of the assigned tasks and milestones - Manage volumes of projects and data in varying stages of progression. - Support Client’s Sales Team and their efforts to sell products, subscriptions, and solutions to end customers. - Interacting and following up with stakeholders to resolve issues. - Complying with customer...


  • Petaling Jaya, Malaysia Agensi Pekerjaan Pasona Sdn. Bhd. Full time

    **Company Details** Business Nature : FCG Industry Working Hours : Monday - Friday, 8:30am - 5:30pm (Flexible working hours) Location : Damansara Utama, PJ **Roles & Responsibilities** - Acting as the key person between Japanese directors and staffs - Arranging appointments & meeting or directing phone calls and distribute correspondence. - Attending...


  • Petaling Jaya, Malaysia Gratitude India Full time

    **Process Specialist - Japanese Speaking with JLPTN1/ N2 Certification** Location: Petaling Jaya Hybrid - 3days in the office, 2days WFH **Salary**: 6.8K-9.4K (which already includes Language allowance of 1.2k) Open for buy out **Qualifications/Requirements**: - 2-3yrs experience in a customer service role - Fluent in Japanese with JLPTN1/ N2...


  • Petaling Jaya, Malaysia Agensi Pekerjaan Pasona Sdn. Bhd. Full time

    Hi all, we do have lots of job opening for Japanese speaker. Are you looking for Japanese speaking position? Click "**Apply**"! We'll help you to do job matching! Cheers! Pay: RM3,500.00 - RM9,000.00 per month Schedule: - Monday to Friday Supplemental pay types: - Performance bonus


  • Petaling Jaya, Malaysia DXC Technology Full time

    DXC Technology is a Fortune 500 global IT services leader. Our more than 130,000 people in 70- plus countries are entrusted by our customers to deliver what matters most. We use the power of technology to deliver mission-critical IT services across the Enterprise Technology Stack to drive business impact. DXC is an employer of choice with strong values, and...


  • Petaling Jaya, Malaysia EPS Ventures Sdn Bhd Full time

    **Role: Japanese Speaking Customer Service Advisor (Test Centre Project)** **Company Project Background**: Global Test Center **Work Location**: Petaling Jaya, Selangor **Salary details**: - Basic salary: RM9000/ per month - KPI: Max RM400/ per month - Shift allowance: RM600/ per month **Responsibilities** - Manage customer escalations and ensure that...


  • Petaling Jaya, Malaysia DXC Technology Full time

    DXC Technology is a Fortune 500 global IT services leader. Our more than 130,000 people in 70- plus countries are entrusted by our customers to deliver what matters most. We use the power of technology to deliver mission-critical IT services across the Enterprise Technology Stack to drive business impact. DXC is an employer of choice with strong values, and...


  • Petaling Jaya, Malaysia HANKidz Speaking School Full time

    As a Marketing Executive Assistant and Public Speaking Coach, you will work closely with our experienced team of trainers, learning the art and science of public speaking, effective communication techniques, and business strategies. You'll have the **opportunity to assist in developing and delivering training programs, honing your presentation skills, and...


  • Petaling Jaya, Malaysia DXC Technology Full time

    Job Description:DXC Technology is a Fortune 500 global IT services leader. Our more than 130,000 people in 70- plus countries are entrusted by our customers to deliver what matters most. We use the power of technology to deliver mission-critical IT services across the Enterprise Technology Stack to drive business impact. DXC is an employer of choice with...


  • Petaling Jaya, Malaysia DXC Technology Full time

    Job Description:DXC Technology is a Fortune 500 global IT services leader. Our more than 130,000 people in 70- plus countries are entrusted by our customers to deliver what matters most. We use the power of technology to deliver mission-critical IT services across the Enterprise Technology Stack to drive business impact. DXC is an employer of choice with...


  • Petaling Jaya, Malaysia Agensi Pekerjaan Pasona Sdn. Bhd. Full time

    **ROLES & RESPONSIBILITIES** - Detect, monitor, and forecast trend forces utilizing data sets from multiple sources. - Helps drive new thinking in demand forecasting. - Identifying trends, patterns, and insights within ticket data to improve service delivery and efficiency. - Coordinate a new plan if expected outcome not achieved. - Proactively prevent the...


  • Petaling Jaya, Malaysia EPS Ventures Sdn Bhd Full time

    **Role: Japanese Speaking Customer Support / Fintech Project** **Company Background**: Global Fintech Company **Work Location**: Petaling Jaya, Selangor **Salary details**:Basic salary: RM5,000-8000/ per month **Responsibilities** - Lead and motivate a team of customer service representatives to achieve performance goals and deliver exceptional...


  • Subang Jaya, Selangor, Malaysia Gratitude India Full time

    **Process Specialist Japanese Speaking with JLPTN1/ N2 Certification**Location: Petaling JayaHybrid 3days in the office, 2days WFHSalary: 6.8K-9.4K (which already includes Language allowance of 1.2k)Open for buy outQualifications/Requirements: 23yrs experience in a customer service role Fluent in Japanese with JLPTN1/ N2 Certification Understanding of...


  • Subang Jaya, Selangor, Malaysia Agensi Pekerjaan Pasona Sdn. Bhd. Full time

    Company DetailsBusiness Nature : FCG IndustryWorking Hours : Monday - Friday, 8:30am - 5:30pm (Flexible working hours)Location : Damansara Utama, PJRoles & Responsibilities Acting as the key person between Japanese directors and staffs Arranging appointments & meeting or directing phone calls and distribute correspondence. Attending meetings together with...


  • Petaling Jaya, Malaysia MyGlit Full time

    **Role**:Assistant / Associate Marketing Manager **Timings**:Flexible (Permanent) **Industry**:Advertising / PR / MR / Events **Work Mode**:Work from office **Functional Area**:Mktg / Advtg / MR / Media Planning / PR / Corp. Comm. Key Skills: Customer Service - Associate (JL 2A) 1-2 yrs Experience Customer Service For Local Malaysian only with...


  • Petaling Jaya, Malaysia MyGlit Full time

    **Role**:Assistant / Associate Marketing Manager **Timings**:Flexible (Permanent) **Industry**:Advertising / PR / MR / Events **Work Mode**:Work from office **Functional Area**:Mktg / Advtg / MR / Media Planning / PR / Corp. Comm. Key Skills: Customer Service - Associate (JL 2A) 1-2 yrs Experience Customer Service For Local Malaysian only with...


  • Petaling Jaya, Malaysia IBM Full time

    Introduction Your Role and Responsibilities - Perform pre-employment checks. - Generate offer letters. - Process payments of transportation fees related to talent acquisition (e.g., interviews, aptitude tests, internships). - Process procurement requests related to talent acquisition (e.g., equipment needed for seminars/interviews and agency fees). -...


  • Petaling Jaya, Malaysia IBM Full time

    Introduction Your Role and Responsibilities - Perform pre-employment checks. - Generate offer letters. - Process payments of transportation fees related to talent acquisition (e.g., interviews, aptitude tests, internships). - Process procurement requests related to talent acquisition (e.g., equipment needed for seminars/interviews and agency fees). -...


  • Petaling Jaya, Malaysia IBM Full time

    Introduction In an era where progress is driven by people and experiences, and where finding and developing the right talent is key, HR has become the main engine of business growth. IBM Talent & Transformation is helping businesses worldwide to reconfigure their HR functions, such as talent acquisition and talent development, to deliver the talent...