Level 1 Agent Japanese Speaker

6 months ago


Petaling Jaya, Malaysia DXC Technology Full time

**Responsibilities**:

- Successfully resolve technical issues (hardware and software) from incoming internal or external businesses and end user's contacts and proactive notification systems.
- Respond to service, product, technical, and customer
- Proactively assist internal or external businesses and end users to avoid or reduce problem occurrence.
- Evaluate unique or complex installations or configurations and make recommendations for resolution.
- Articulate clearly in writing and verbally.
- Engages team members for support as required to ensure internal or external business and end users/clients SLA demands are met.

**Requirements**:

- Diploma or bachelor’s degree
- 0-2 years’ experience in relevant technologies and customer environments.
- Relevant industry qualification where applicable.

**Knowledge and Skills**
- Excellent verbal and written communication skills - **JAPANESE (JLPT N2)**
- Experience in troubleshooting in a technical environment.
- Excellent analytical and problem-solving skills.
- Software and hardware knowledge of computing, storage and peripheral devices.
- Understanding of case management databases and tools.
- Superior customer service skills.
- Phone and remote support experience. E-support experience and knowledge.
- Willing to work in shifting schedule
- Willing to work in Petaling Jaya


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