IT Support Executive

4 weeks ago


Kuala Lumpur, Malaysia MadSoft Solutions Sdn Bhd Full time

**Company Overview**
- Madsoft Solutions Sdn Bhd is a related company of Madsoft Solutions Pte Ltd and Exes Management Services Pte Ltd.
- Exes specialises in meeting basic to complex accounting and accounting related requirements, tax compliance and planning and corporate secretarial matters for small and medium enterprises as well as foreign establishments.

**IT SUPPORT EXECUTIVE**

**Job Highlights**
- Work Life Balance
- Yearly Variable Performance Bonus
- On the job training

**JOB DESCRIPTION**

**Responsibilities**:

- Provide technical support to end-users of accounting and inventory solution
- Investigate, troubleshoot, and provide solutions to user
- Troubleshoot hardware/software issues on virtual server, windows server, network connection
- Responsible for creation of all system documentation, prepare backup procedures, and ensure these are kept up to date
- In charge of server preventive maintenance, back-up procedures, network and PC

**Requirements**:

- Diploma or Degree in Information Technology or equivalent
- At least 3 to 4 years of experience in implementation & technical support of accounting or inventory software
- Experience with setup & maintenance of windows servers, virtual machines (HyperV, Citrix) remote desktop, router, Fortinet firewall
- Strong communication, interpersonal and customer relationship building skills.
- Motivated in problem solving
- Able to work as a team and independently

**Benefits**:

- 5 days work week
- Yearly Variable Bonuses
- Medical and insurance coverage
- On-the-job training provided
- KPI Incentive available
- Long service award
- Employee Vacation Benefit

**Salary: MYR 3,500 - MYR 6,000**

**Work location**:A-3-4 Block A Megan Ave 1, 189 Jalan Tun Razak 50400 Kuala Lumpur

Working hour: 9 am - 6.30 pm, Monday to Friday, 1 hr lunch break

Job nature: Permanent position

**Job Types**: Full-time, Permanent, Fresh graduate

**Salary**: RM3,500.00 - RM6,000.00 per month

**Benefits**:

- Health insurance
- Opportunities for promotion

Schedule:

- Monday to Friday

Supplemental pay types:

- Performance bonus
- Yearly bonus

Ability to commute/relocate:

- Kuala Lumpur: Reliably commute or planning to relocate before starting work (required)



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