IT Support Executive
4 weeks ago
**Company Overview**
- Madsoft Solutions Sdn Bhd is a related company of Madsoft Solutions Pte Ltd and Exes Management Services Pte Ltd.
- Exes specialises in meeting basic to complex accounting and accounting related requirements, tax compliance and planning and corporate secretarial matters for small and medium enterprises as well as foreign establishments.
**IT SUPPORT EXECUTIVE**
**Job Highlights**
- Work Life Balance
- Yearly Variable Performance Bonus
- On the job training
**JOB DESCRIPTION**
**Responsibilities**:
- Provide technical support to end-users of accounting and inventory solution
- Investigate, troubleshoot, and provide solutions to user
- Troubleshoot hardware/software issues on virtual server, windows server, network connection
- Responsible for creation of all system documentation, prepare backup procedures, and ensure these are kept up to date
- In charge of server preventive maintenance, back-up procedures, network and PC
**Requirements**:
- Diploma or Degree in Information Technology or equivalent
- At least 3 to 4 years of experience in implementation & technical support of accounting or inventory software
- Experience with setup & maintenance of windows servers, virtual machines (HyperV, Citrix) remote desktop, router, Fortinet firewall
- Strong communication, interpersonal and customer relationship building skills.
- Motivated in problem solving
- Able to work as a team and independently
**Benefits**:
- 5 days work week
- Yearly Variable Bonuses
- Medical and insurance coverage
- On-the-job training provided
- KPI Incentive available
- Long service award
- Employee Vacation Benefit
**Salary: MYR 3,500 - MYR 6,000**
**Work location**:A-3-4 Block A Megan Ave 1, 189 Jalan Tun Razak 50400 Kuala Lumpur
Working hour: 9 am - 6.30 pm, Monday to Friday, 1 hr lunch break
Job nature: Permanent position
**Job Types**: Full-time, Permanent, Fresh graduate
**Salary**: RM3,500.00 - RM6,000.00 per month
**Benefits**:
- Health insurance
- Opportunities for promotion
Schedule:
- Monday to Friday
Supplemental pay types:
- Performance bonus
- Yearly bonus
Ability to commute/relocate:
- Kuala Lumpur: Reliably commute or planning to relocate before starting work (required)
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