Policy Servicing Analyst
13 hours ago
**Summary**
Responsible for Policy and Certificate Benefits operational support, business process analysis, approval of benefits payment as authorised and other responsibilities / duties periodically assigned by supervisor to meet operational and/or other requirements.
**Key Task & Accountabilities**
- Participate on the system enhancement, process improvement and digital projects. Role and Responsibilities including:
- Liaise and coordinate with superior and IT or system support.
- Assist superior in participating project meeting.
- Assist superior in prepare system/business requirement and business process review.
- Prepare test script and Perform User Acceptance Testing,
- Prepare sign off document from stakeholder.
- Prepare implementation sign off document.
- Assist superior to monitor the result.
- Perform all activities achieved the reasonable quality, performance and within the agreed timeline given.
- Review and recommend measure to improve the existing process and system.
- Perform data analysis and presentation to support business decision.
- Responsible to perform Quality Check or sampling review as per Quality Assurance Framework. Update the report to management on monthly basis.
- Establish and update guidelines, working instructions and standard operating procedures.
- Support processing of Benefits requests (Surrender/Withdrawal/Cancellation/Loan and other payment) and approve up to authority limit assigned.
- Ensure that timeline and objectives as agreed with superior for any other assignments / projects that may be assigned are met or exceeded.
**Qualifications/ Experience**
- Bachelor Degree in Business Administration or equivalent
- At least 3 - 5 years’ experience in Insurance Industry
- Knowledge of insurance, good command in English and Bahasa Malaysia, IT literate and proficient in MS office, ability to work independently without supervision, ability to communicate with all level effectively.
-
Policy Service Owner, Consultant
2 weeks ago
Kuala Lumpur, Malaysia AIA Group Full time**FIND YOUR 'BETTER' AT AIA** **If you believe in better, we'd love to hear from you.** **WE ARE LOOKING FOR.....**. The main responsibilities of the Policy Servicing & Process Improvement Manager are to ensure continuous improvements in the policy servicing processing to meet department's key KPIs, focusing on process refinement/re-engineering and...
-
Policy Servicing Analyst
7 months ago
Kuala Lumpur, Malaysia Zurich Insurance Full time**Summary** The role involves providing operational support for Policy and Certificate Reinstatement & Changes, encompassing tasks such as conducting business process analysis, approving reinstatements, and changes as authorized, and fulfilling other duties periodically assigned by the supervisor to meet operational or other requirements. **Key Tasks &...
-
Policy Servicing Processor
7 months ago
Kuala Lumpur, Malaysia AIG Full timePOLICY SERVICING PROCESSOR Who we are American International Group, Inc. (AIG) is a leading global insurance organization. Building on 100 years of experience, today AIG member companies provide a wide range of property casualty insurance, life insurance, retirement solutions, and other financial services to customers in more than 80 countries and...
-
Credit Analyst
7 months ago
Kuala Lumpur, Malaysia Air Products Full timeAS-MY-Kuala Lumpur **Job Description and Qualifications** Job Description Summary - The Credit Analyst provides the primary credit risk analysis (quantitative and qualitative) and credit recommendations for new and existing customers, influences credit policy and procedures within Asia, and is responsible for administering the Company’s Credit Granting...
-
IT Service Lead Analyst
7 months ago
Kuala Lumpur, Malaysia The Cigna Group Full timeThe IT Service Excellence Analyst role within the Infrastructure Department of Cigna International Health organisation. You will be lead on monitoring and ensuring adherence to internal procedures, regulatory requirements, and industry standards within the organisation. This role is varied and will be looking at our IT Processes, Service Excellence Metrics,...
-
IT Service Desk Analyst
7 months ago
Kuala Lumpur, Malaysia Kamlax Global Technologies SDN BHD Full timeJob Title: IT Service Desk Analyst **Job Type**: 12 Months, Extendable Job Location: Kuala Lumpur **Job Description**: Responsible for the execution and delivery of IT Helpdesk services, project delivery and end user service excellence. Ensure reported cases are properly closed and meet the SLA between IT and business. Attend tickets on ID/Access...
-
Policy Administrative Services
7 months ago
Kuala Lumpur, Malaysia Recruit Express Group Full timeJob Descriptions: - Quality check of documentation for policy processing - Data capturing of policy/risk information in system - To ensure accuracy of risk details - Ensure policies/endorsements are issued within the turnaround time - Sorting and dispatching of policies / endorsements, binding and filing of documents - User Acceptance Test (UAT), when...
-
Treasury Services Analyst
4 months ago
Kuala Lumpur, Malaysia Lendlease Full timeLendlease is a globally integrated real estate group with core expertise in shaping cities and creating strong and connected communities. For more than 60 years, we have created thriving places. We are looking for a Treasury Services Analyst to join us. Services role encompasses managing treasury settlements and payments, setup of all banking facilities and...
-
Quality Training and Policy Specialist
7 months ago
Kuala Lumpur, Malaysia Shopee Full timeDepartmentOperations- LevelExperienced (Team Lead)- LocationMalaysia - Kuala LumpurThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root...
-
Ict Associate Service Desk Analyst
7 months ago
Kuala Lumpur, Malaysia Kerry Full time**Requisition ID** 50353 **Position Type** FT Permanent **Recruiter **#LI-CST1 **Posting Type** LI **About Kerry**: - Kerry is the world's leading taste and nutrition company for the food, beverage and pharmaceutical industries. Every day we partner with customers to create healthier, tastier and more sustainable products that are consumed by billions of...
-
Ict Associate Service Desk Analyst
4 months ago
Kuala Lumpur, Malaysia Kerry Full time**Requisition ID**:54538 **Position Type**: FT Fixed Term **Workplace Arrangement**: #LI-Onsite **About Kerry**: - Kerry is the world's leading taste and nutrition company for the food, beverage and pharmaceutical industries. Every day we partner with customers to create healthier, tastier and more sustainable products that are consumed by billions of...
-
Grc Analyst
6 months ago
Kuala Lumpur, Malaysia Kofax Full timeThe purpose of the GRC Analyst role: Governance, risk management, and compliance are three related facets that aim to assure an organization reliably achieves objectives, addresses uncertainty and acts with integrity. - Governance is the combination of processes established and executed by management that are reflected in the organization's structure and how...
-
Policy Processing
7 months ago
Kuala Lumpur, Malaysia Tune Protect Group Full timeTune Protect strives to be the go-to insurtech for millennials and Gen Z. We are listed on the main market of Bursa Malaysia since 2013 where our main business is insurance, reinsurance and going forward - insurance technology solutions! We are simplifying consumer's experience with different products and technology that complement consumer's lifestyle...
-
Policy Owner Service, Consultant
2 weeks ago
Kuala Lumpur, Malaysia AIA Group Full time**FIND YOUR 'BETTER' AT AIA** **If you believe in better, we'd love to hear from you.** **WE ARE LOOKING FOR.....**The role will be responsible to deliver the end-to-end billing and collection flow and ensure timely implementation and efficient launch that support the overall Operation Service Excellent Tribe's strategies and OKRs (Objectives and Key...
-
Fraud Analyst
7 months ago
Kuala Lumpur, Malaysia Citi Full timeThe Fraud Ops Analyst is an intermediate level positions responsible for contributing to the development of fraud management policies, processes and procedures to minimize the impact of fraud in coordination with the Operations - Services team. The overall objective of this role is to manage fraud losses by ensuring analysts make appropriate decisions using...
-
Credit Analyst
12 hours ago
Kuala Lumpur, Malaysia BNP Paribas Full timeCREDIT ANALYST (JOB NUMBER: CTC000057) In Asia Pacific, BNP Paribas is one of the best-positioned international financial institutions with an uninterrupted presence since 1860. Currently with over 17,000 employees* and a presence in 13 markets, BNP Paribas provides corporates, institutional and private investors with product and service solutions tailored...
-
IT Support Analyst
7 months ago
Kuala Lumpur, Malaysia Ikon Science Full time**About us** Ikon Science is a global provider of geopredictive and knowledge management software and solutions to optimize subsurface discovery and production. For over 20 years, Ikon’s dedicated service-minded teams have applied deep scientific expertise and technology innovation to help customers extract more actionable knowledge from sophisticated...
-
Service Desk Analyst Mandarin Speaker
1 day ago
Kuala Lumpur, Malaysia Wipro Limited Full timeService Desk Analyst-Mandarin Speaker Service Desk Analysts are information technology (IT) professionals who provide technical support to users. They respond to incoming requests for IT support and resolve network, hardware and software issues with computers. They also perform technical maintenance and software installations and updates. **Work...
-
Fraud Analyst
7 months ago
Kuala Lumpur, Malaysia Citi Full timeThe Fraud Analyst (Intermediate) is an intermediate level positions responsible for contributing to the development of fraud management policies, processes and procedures to minimize the impact of fraud in coordination with the Operations - Services team. The overall objective of this role is to manage fraud losses by ensuring analysts make appropriate...
-
Service Desk Analyst
7 months ago
Kuala Lumpur, Malaysia Dentsu Aegis Network Full timeSupport the running of the regional BPO service performance & governance framework. Support the development and governance of continuous improvement initiatives in the Region Job Title: Service Desk Analyst **Job Description**: - About Dentsu - Led by Dentsu Group Inc. (Tokyo: 4324; ISIN: JP3551520004), a pure holding company established on January 1,...