Content Operations Specialist

7 months ago


Kuala Lumpur, Malaysia HEALTH GEM SIGNATURE SDN. BHD. Full time

**Position Overview**:
As a Content Operations Specialist, you will be responsible for the content management and optimization of an online movie streaming platform. Your role involves ensuring accuracy and appeal in movies, series, and information on the platform, providing users with an exceptional viewing experience. You will collaborate with internal teams to develop and execute content strategies, enhancing user retention and satisfaction.

**Responsibilities and Tasks**:

- Manage and maintain content such as movies and TV series on the platform, ensuring accuracy and completeness.
- Plan and execute content recommendation strategies, deliver relevant and personalized viewing suggestions to enhance user engagement.
- Develop and execute plans for new content releases, ensuring a continuously updated and diverse content library.
- Coordinate with internal teams, communicate with copyright departments, editorial teams, etc., to ensure content permissions and compliance.
- Analyze user viewing data and behavior, provide improvement suggestions, and optimize the platform's content recommendation algorithms.
- Handle user feedback and complaints, promptly resolve content-related issues, and maintain user satisfaction.
- Track industry trends and competitors, stay informed about market dynamics, and propose new content strategies.

**Qualifications and Requirements**:

- Proficiency in spoken and written Mandarin Chinese.
- Bachelor's degree or higher in media, film, digital media, marketing, or related fields preferred.
- Excellent writing and editing skills, capable of creating compelling copy and content.
- Strong interest in the film and television industry, familiarity with popular movies, series, and culture.
- Familiarity with film and series copyright permissions and compliance requirements, experience in this area is a plus.
- Data analysis skills, able to interpret user viewing data and behavior.
- Strong team collaboration spirit, capable of working with different departments to coordinate and drive content releases.
- Self-driven, able to handle issues independently, and propose innovative content recommendation strategies.
- Proficient in using Microsoft Office and other office software, capable of creating copy and content reports.

**Salary**: RM7,000.00 - RM10,000.00 per month

**Benefits**:

- Opportunities for promotion
- Professional development

Schedule:

- Monday to Friday
- On call

Supplemental pay types:

- Overtime pay
- Performance bonus

**Language**:

- Mandarin (required)
- 华语 (required)
- Chinese (preferred)
- 中文 (preferred)


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