Customer Experience Executive

1 day ago

Kuala Lumpur, Malaysia BigPay Full time

**KUALA LUMPUR /**

**CUSTOMER HAPPINESS /**

**FULL TIME**

**What we do, and why we do it**
- The banking system is evolving to give consumers the transparency, control and financial wellbeing they deserve. In a world where technology can change how we live for the better, there is no reason to be burdened by legacy systems, bureaucracy and mediocrity. It’s time for a change, and you can be part of this revolution

BigPay is everything you wish your bank was: fair, transparent, frictionless. We went back to the drawing board to explore how new technologies could bring power back to you. Our goal is to solve real world money problems for millions of people by empowering them, and providing a simple interface for users to send, receive and track their money.

**Life at BigPay**
- We’re fast, curious and ambitious. We are on a fearless adventure to change financial services for consumers, and we value ownership, initiative and leadership from everyone in the company. We’re going out of our way to recruit the most intelligent, creative and talented people in the world. We want innovators, and that means maintaining an environment where they can flourish. Our only boss is the consumer.- BigPay values highly collaborative, hard working people, who can deconstruct problems on the fly and take the team with them, while being inventive, iterative and agile. We never want to reach a stage where you are not challenged on a daily basis - because it means we’re not going fast enough.

**We are Hiring**
- Customer Experience Executive. A go-getter, and problem solver mindset to proactively customize solutions for each customer's needs.

**About the job**
- This role includes working on days/nights to support a 24/7 operation working on a rotating shift basis.
- Provide support to our customers by answering their questions in a proactive, clear and efficient manner
- Provide appropriate solutions and alternatives within the time limits and limit the risks of customers’ dissatisfaction
- Understand and follow the company procedures: Provide accurate, valid and complete information by using the right methods/tools

**To be successful**
- Good written and verbal communication skills to communicate effectively with our customers-Willingness to work shifts, weekends, early mornings, late nights, and occasional holidays
- Experience in service, customer support, food and beverage, retail or other high volume e-commerce platforms
- You will need to be proactive and bright, able to adapt quickly and efficiently, act on your own initiative and help grow the team and our capabilities at considerable speed
- Acute sense of discernment and diplomacy to arbitrate fairly on difficult cases and situations-Ability to multitask, prioritize, and manage time effectively

**Why BigPay?**
- Join a fearless adventure, where your opinion and input is highly contributional.
- Work in a fast paced, growing company where you will be empowered to succeed.
- An environment where you can challenge and be challenged.
- You will be surrounded by a multidisciplinary group of experts.
- Competitive salary & benefits.

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