Manager - Group Operations (Contact Centre

Manager - Group Operations (Contact Centre - Call Quality Monitoring) **If you are looking to excel and make a difference, take a closer look at us...** CQM - Oversee and manage CQM team to meet its set objectives and targets - Provide feedback to Contact Centre L&D and Process Improvement on areas for improvement. **BUCR** - Provide support in...

Req ID: 6283- Job Description: - To ensure that Contact Centre system (telephony, back-end system, and other related systems) is properly managed and maintained in order to achieve high productivity, efficiency and effectiveness of Contact Centre as the key contact point for the bank’s customers. To ensure that the Business Continuity Plan (BCP) is...

Associate, Contact Centre **Responsibilities**: - Handle customers/ agents enquiries regarding policy matters in a clear, accurate and timely manner via inbound calls. - To meet the individual targets for Call Centre and ensure that the service level are met. - Provide policy information, answer questions & solving problems for policyholders/ agents in...

**Job Title**: Executive, Contact Centre Quality & Support **Reports To**: Assistant Manager, Contact Center Management **Role Purpose**: - To assist with case investigation, analysis, and data management in order to deliver accuracy and timely response on request/escalated cases and issues related to RT matters - SMEs for Call Centre in related fields,...

At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone. - It’s about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030._ - And to get there, we need...

**Reports To**: Assistant Manager, Contact Center Management **Role Purpose**: - To assist with case investigation, analysis, and data management in order to deliver accuracy and timely response on request/escalated cases and issues related to RT matters - SMEs for Call Centre in related fields, to enhanced Contact Centre service delivery and resolve root...

Client Support Executive - Contact Centre (Supporting Hing Kong) **Company**: MMC Corporate **Description**: **Hong Kong Contact Centre** - Handling customer inquiries and providing assistance: The contact centre team responds to customer queries, provides information about insurance policies, and assists with claims and policy changes. - Resolving...

Assistant Manager, Contact Centre Quality & Resolution **Responsibilities**: **Quality Assurance** - To conduct staff coaching & monthly QA discussion - To conduct call calibration session - To formulate and enhance quality monitoring guidelines including TL coaching - Any other task as assigned **Resolution** - Responsible for handling escalation for...

**Customer Service Executive (Contact Centre)** **-** **(**240001GE**)** **Services** - To attend to inbound calls enquiries over various range consumer financial products and services - To handle calls professionally by providing accurate and timeline information and able to provide effective solution to customer’s queries. - To provide personalized...

**Singapore Contact Centre** - Handling customer inquiries and providing assistance: The contact centre team responds to customer queries, provides information about insurance policies, and assists with claims and policy changes. - Resolving customer complaints and escalations: The contact centre team addresses customer complaints, investigates issues, and...

**Hong Kong Contact Centre** - Handling customer inquiries and providing assistance: The contact centre team responds to customer queries, provides information about insurance policies, and assists with claims and policy changes. - Resolving customer complaints and escalations: The contact centre team addresses customer complaints, investigates issues, and...

Key Accountabilities Responsibilities Operations Management - Assist leadership team to manage overall operations of the contact centre. - Work with Assistant Manager to minimize shrinkage, attrition, dissatisfied contacts, complaints and etc. - Ensure all relevant communications and data are updated and recorded. - Ensure action plans and deliverables are...

**Job description** **Requirements**: - **English fluency [Mandatory]**: - Minimum Diploma holder - **MUST **at least 3 years to 4 years’ experience in call centre industry - Minimum one year experience in supervisory roles - Basic excel knowledge **Job Scope** - Manage the day-to-day performance of the Contact Centre Operations to deliver a...

**WALK-IN Customer Service Executive (Contact Centre) 27 Sep 2024** **-** **(**240001DN**)** **[Walk-in Interview] Customer Service Executive (Contact Centre)** **Date**: Friday, 6 Sep 2024 **Time**:9.30am - 12.00pm and 2.00pm - 4.00pm **Location**:4th (3A) Floor, Wisma Lee Rubber, 1 Jalan Melaka, 50100 Kuala Lumpur (next to Masjid Jamek LRT...

Manager, Group Finance **About FWD Group** FWD Group is a pan-Asian life insurance business with approximately 11 million customers across 10 markets, including some of the fastest growing insurance markets in the world. Established in 2013, FWD is focused on making the insurance journey simpler, faster and smoother, with innovative propositions and...

**Client Support Executive - Contact Centre (Supporting Singapore)** **What can you expect?** - Be a part of a regional operational shared service center - Interact diverse colleagues and stakeholders from various line of business within MMC **What is in it for you?** - Career Development and Training Opportunities - Explore opportunities to work on...

Executive, Contact Centre Prudential's purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the...

**Req ID**: 276948 We are currently seeking a Contact Centre Support Specialist - Production Support to join our team in Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur (MY-14), Malaysia (MY). **Requirement**: - Support day-to-day IT operations - production issue resolution. Analyse issue raised by users or reported by monitoring system. Perform impact...

**Req ID**:276948 We are currently seeking a Contact Centre Support Specialist - Production Support to join our team in Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur (MY-14), Malaysia (MY). **Requirement**: - Support day-to-day IT operations - production issue resolution. Analyse issue raised by users or reported by monitoring system. Perform impact...

**Job Description: - ** - To enhance customer experience to meet the competitive and challenging market. - To support and retain business growth by executing the management’s plans / strategies. - To meet the targeted result of responded calls set by the Management. - Continuously monitor, ensure business processes and system enhancements in place to...