Deputy Manager
2 weeks ago
Purpose of the role
- To manage end to end operations of the VAC whilst ensuring quality and cost saving, ensure compliance to the set processes, and manage people to bring the best efficiency out of them
- To ensure implementation of new process roll outs or changes
Areas of Responsibility & brief description
1. Manage all day to day activities (administrative and functional) conducted at the Visa Application Centre which involves:
- Document scrutiny & verification for visa processing
- Handling cash & bank related transactions if assigned
- Ensuring all administration & logistics of passport delivery to consulate / applicant /logistics company etc.
2. Conduct regular Audits for all processes & implement all new process rollouts or changes
4. Ensure regular Error Monitoring - To monitor track and reduce the number of errors every month, within acceptable limits
5. Maintain & improve level of customer & mission satisfaction by enhancing procedures and continuously innovating methods to increase productivity and cost effectiveness. Ensure that the Teams are aligned & contribute towards achievement of parameters enlisted in the Team Objective Tracker
Maintain adherence to the Service Level Agreements ’s for all processes and ensure adherence to Standard Operating Procedures, manuals etc. without any deviation. Ensure that the Teams are mentored & work towards adherence of all SOP’s/ processes, required to be complied with, from an Organizational & ISO perspective.
Ensure compliance with VFS Global defined principles, policies & procedures as applicable to the role
Maintain high standards of ethics, integrity and compliance with corporate procedures
Ensure that the entire process is completed within the mandated Turn Around Time
- Ensure that the Teams are aligned & contribute towards achievement of parameters enlisted in the Team Objective Tracker
Ensure no penalties are incurred and monitor, track and maintain internal errors
- Ensures that the Teams are aligned & contribute towards achievement of parameters enlisted in the Team Objective Tracker
Ensure personal & professional development for self and team by conducting trainings on regular basis (product & process)
Ensure that all staff attends trainings scheduled by HR & ensures effective Process Monitoring, by conducting Internal Process Certifications (OCL’s), for all staff.
**Salary**: RM3,500.00 - RM4,200.00 per month
**Benefits**:
- Health insurance
Schedule:
- Day shift
Supplemental pay types:
- 13th month salary
Ability to commute/relocate:
- Kuala Lumpur: Reliably commute or planning to relocate before starting work (preferred)
Application Question(s):
- Are you ok for the company to conduct background verification?
- Do you speak Arabic?
- Do you have experience in travel/tourism industry?
- Have you managed a team before?
- Would you require sponsorship for this role?
**Education**:
- STM/STPM (preferred)
**Experience**:
- Customer service: 5 years (preferred)
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