Customer Service Specialist
7 months ago
**SUMMARY**:
- **Salary Package **:MYR 5,000 (basic) + RM 400 Shift Allowance + RM 150 WFH Allowance
- **Location**: Bukit Damansara (Hybrid role)
- **Working Days**: Monday to Friday
- **Working Hour** : 8pm/9pm - 5am/6am MYT - US hours
**Core Responsibilities**:
**Complaint Management**
**Continuous Improvement**
- Identify and report issues causing complaints to improve processes and procedures.
- Share information and knowledge with other teams and team members to reduce the number of repeated issues.
**Process and Tools**
- Manage and oversee actions and high-profile cases to minimize the company's liabilities, including imposing financial penalties against consumers and customers
**Knowledge, Experience & Skills**
- Ability to communicate clearly in spoken and written French and English.
- Inquisitive and hungry to explore: every new task is an opportunity for you to learn and improve your skills
- An empathetic powerhouse: you feel for your fellow customers and want to solve their issue
- A natural leader: you have experience collaborating with cross-functional teams in different physical locations, and work best in this environment
- Highly communicative: you can get your point across both interpersonally and asynchronously
- A minimum of 3 years working experience.
- An excellent performance record that demonstrates accountability and reliability.
- Ability to adjust to changes in workload
- Working knowledge of Microsoft Office Applications (Teams, Word, PowerPoint, and Excel).
**Job Types**: Full-time, Permanent, Contract
Contract length: 12 months
Pay: Up to RM5,550.00 per month
**Benefits**:
- Health insurance
- Opportunities for promotion
- Professional development
- Work from home
Schedule:
- Early shift
- Monday to Friday
- Night shift
Application Question(s):
- Are you able to start immediately?
- What type of visa you currently hold?
**Experience**:
- Customer Care Specialist: 1 year (preferred)
**Language**:
- French (preferred)
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