Cisco Tac Networking Support

1 week ago

Kuala Lumpur, Malaysia Power IT Services Full time

**Roles & responsibilities**
- Helps customer solve reported product and network problems of varied complexity.
- Troubleshooting network security related issues in production networks.
- Replicate the customer issues in lab environment.
- Work with engineering teams to replicate customer issues and test possible fixes.
- Work on problems of diverse scope.
- Create knowledge articles for subordinates and other team members.
- Ability to write bash/python scripts is a plus. Mandatory Skills
- Hands on experience on LAN Switching, Wireless, Architecture, NMS, DNA Center, RP(Routing Protocol) and SDWAN.
- Expertise in troubleshooting network security issues (IPsec, SSL vpns, Authentication, Captive portal, AV, IPS, Radius, ACLs, Web Proxy, DNS Proxy, Cloud security).
- ROUTING, OSPF & BGP, MPLS, Instance concept, L3VPN.
- TCP/IP protocol suite, SFW, NGFW, QoS.
- Understanding of PPPoE, DHCP and GRE tunnelling. - Understanding of SDWAN deployments is a plus.
- Good understanding of various NATTING deployments and design.
- Basic understanding of hardware level troubleshooting and system level troubleshooting. - Well verse with ticketing related process.
- Scripting (bash/python/perl) knowledge is a plus.
- Cloud computing (AWS/Azure/GCP deployments) is a plus.
- Working knowledge of Linux/Unix environment.
- Good understanding of Virtualization and related technologies. Desired Skills - Experience in troubleshooting complex networking and security related issue in production deployments.
- Should be able to handle calls with the production customers while troubleshooting their network issues.
- Commitment to customer delight is a must.
- Quality focus, result & goal orientation.
- Debugging hardware & software system level problems in a multi-vendor multi
- protocol network environment.
- Prior experience of working with TAC environment will be a plus.
- Demonstrate an aptitude and appetite for learning new technologies, evidenced by the ability to expand upon core knowledge.

**Job Types**: Full-time, Permanent

Pay: Up to RM13,500.00 per month

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