Support Executive

5 months ago


Bangi, Malaysia Silentmode Sdn. Bhd. Full time

**Requirements**
- Diploma / Bachelor’s Degree Computer Science or any related field.
- Minimum 3 years working experience or similar role is required for this position.
- Attention to detail and good problem-solving skills.
- Excellent interpersonal skills.
- Good written and verbal communication.
- Prior experience in customer support, tech support, desktop support, or a similar role.
- Identify customer needs and help customers use specific features.
- Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users).
- Update our internal databases with information about technical issues and useful discussions with customers.
- Share feature requests and effective workarounds with team members.
- Maintain a working log detailing all required system updates, as well as the date of completion.
- Follow up with customers to ensure their technical issues are resolved.
- Gather customer feedback and share with our Product, Sales, and Marketing teams.
- Assist in training junior Customer Support Representatives.
- Providing support in the form of procedural documentation.
- Managing multiple cases at one time.

**Salary**: RM2,000.00 - RM2,500.00 per month

**Benefits**:

- Free parking
- Health insurance
- Maternity leave
- Meal provided

Schedule:

- Rotational shift

Ability to commute/relocate:

- Bandar Baru Bangi: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Diploma/Advanced Diploma (required)

**Experience**:

- Customer Support: 3 years (required)


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