Marketing Officer

6 months ago


Malaysia Apple Vacations & Conventions Full time

**DUTIES & RESPONSIBILITIES**:

- Design tour itinerary and create tour departure
- Handling phone calls with airlines and ground operators
- Ensuring the Operations process flow implementations are according to company’s policy
- Follow up travel activities regarding quotation with ground operators
- Liaise with the Operation Manager regarding products development
- Ensuring Payment & Deadlines requirements are actioned for respective airlines and ground operators
- Collect and pay attention to customer & tour leader’s feedback and provide reaction plans wherever applicable
- Handle customer cancellation, short payment and others
- Manage paper work i.e rooming list, confirmation, exchange order
- Take charge of private group’s itinerary _(exp. custom make itinerary and quotation)_
- Manage the ground bookings with local ground operator i.e. Hotel Reservation, restaurant bookings, domestic flight
- Ensure payment is made to ground operator and airlines
- Request airline seat and meal according to the customer’s request
- Ensure full name list, departure/ arrival date are accurate before air ticket issued.

**REQUIRED EDUCATIONAL BACKGROUND & PROFESSIONAL EXPERIENCE**:

- Minimum Diploma/ degree in tourism or related discipline with an tourism emphasis is required; or
- Minimum 3 years of working experience in the travel industry
- Require to have Ticketing knowledge
- Proficient in Mandarin and English. Both written and communication

**OTHER INTER-PERSONAL REQUIREMENT**
- Excellent interpersonal and communication skills
- Self-motivated, enthusiastic and open to new ideas
- Ability to maintain confidentiality with information or items as required
- Ability to work under pressure and tight deadline
- Excellent presentation skills
- Ability to work independent
- Need to believe in what they are selling



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