Jira and Confluence Administrator
7 months ago
Role: Jira and Confluence Administrator
Client: Banking
Working Mode: On Site
**Job Type**: 12 months contract based and renewable/extendable
Job Location: Bangi
Experience: Min 4 years of experience in Jira and Confluence Administrator in banking domain
Open for Malaysian citizens ONLY
**JOB DESCRIPTION**
- General Jira and Confluence inquiries and respond for Bank users (both Business and IT)
- Setup of Project (in Jira/ Confluence)
- Actively manage User IDs to maintain Licenses threshold in Jira and Confluence
- Review & maintain Jira User / training manual & Operations Manual
- Conduct training / refresher courses to new/ existing Squads on Jira tools, features and How-Tos for the organization (HQ / RHB Entities/ Regional users)
- Continuously review existing Jira features to upgrade to new capabilities that value adds for Organization (and continuous update to manuals and trainings)
- Provide specific hand-holding sessions on How-Tos for Squads that is adopting Jira for Agile ceremonies (e.g., raise Quest, RCOM, Features and User Stories, etc.)
- Monitor the health/ performance of Jira and Confluence & inform/ request Cloud Platform team to upgrade or optimize server resources
- Maintain a UAT environment for future version upgrades for workflow configuration testing before rollout to Production
- Support Management and Auditors reporting by extracting relevant reports for performance tracking and IQA/ Agile COE coaches
- Evolve performance reports or dashboards to continue tracking Squads/ for Management reporting/ real-time updates
- Support audit request (internal / external) where applicable
- Yearly budgeting for licenses/ version/ plugins upgrades, including any AWS infrastructure upgrades
- Configuration of Jira and Confluence servers related matters (technical) for performance improvements, new version upgrades (to LTS version) and security patches.
- Configuration of workflows/ forms/ parameters based on organizational needs
- Ensure compliance with Bank’s data backup policy, RTO and RPO, including testing backup and restore process to ensure yearly disaster recovery process and objectives are met
- Ensure compliance with Bank’s IT Security policy/ RMiT requirements
- Communications broadcast of any downtime/ maintenances for Jira/ Confluence system
- Continuously review and maintain the IT Request and Agile Implementation Operations Manual
- Perform periodic review of Jira and Confluence server resources with the goal of Cost optimization aligning to FinOps practice
- Engage with Collaboration team to improve Jira and Confluence process through feedback / pain points from users and identify solutions (e.g. Jira enhancement, plugins, customization, change in processes) to address gaps
**REQUIREMENTS**
- Have experience as a Jira and Confluence administrator with at least 4-5 years of experience in the tools
- Have technical experience in customizing Jira and/ or Confluence on workflows, forms, automations, and scripting in Jira and/ or Confluence to meet user requirements
- Have experience in improving Jira and/ or Confluence through the evaluation of plug-ins against user requirements, testing of plug-ins to assess feasibility, deployment to Production site and guiding users on how to use the plug-ins
- Have experience in maintenance of Jira and/ or Confluence Data Center for version upgrades and security patches
- Have experience in supporting users for Jira and Confluence through support tickets and online collaboration tools (e.g. MS Teams/ Zoom)
- Atlassian certifications on Jira software will be an added advantage
- Have conducted user trainings for Jira to large audience will be an added advantage
- Resourceful and able to work independently with mínimal supervision
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