Jira Administrator
7 months ago
**Role: Jira Administrator**
**Experience: 3+ years**
**Core Skills & Capabilities**
- **Strong knowledge of Implementing Jira software project & system configurations.**
○ Customized Jira project creation, Customized workflow creation.
○ Setup of Screens, Field Configuration, Custom Fields.
○ Good Knowledge of Basic and Advanced JQL
○ Good Knowledge setting up scrum and kanban boards, reporting with team / personal dashboards.
○ Good understanding of Project level and Global permissions.
- **Confluence space & system configurations and setup**
○ Knowledge of team/ personal space creation, permissions, space security.
○ Understanding of Global permission setup
○ Understanding of the inbuilt macros of Confluence.
- **Complete project configuration from start to finish.**
- **Good knowledge of user access management (users, group & roles)**
- **Strong knowledge of Atlassian plugin ecosystem - New plugin installation and setup.**
- **Participated in or assisted on Server-to-DC migration.**
- **Basic understanding of Automation for Jira.**
- **Administration of Atlassian with Linux Platform**
○ Good understanding of basic linux commands.
○ Good understanding of JIRA/Confluence’s backend structure for Server and DC.
○ Can perform the JIRA/Confluence Upgrade as per the SOP.
- **Basic idea of Scripting (Groovy / ScriptRunner)**
**Key Responsibilities**:
**Administration & Implement (Setup New Enhancements)**:
- Administering and Maintaining the Atlassian DC Sites including Jira Software, Confluence.
- Collaborate with remote clients and colleagues
- Strong knowledge in administering the solutions and setup of the listed Atlassian DC products.
- Creation of the new customized Project creation / Enhancement requests.
- Creation of customized workflow creation
- Creation of new custom fields and setting up the customized screens and field config schemes.
- Creation of new Confluence spaces and setting up end to end permission setup.
- Follow the SOP for Atlassian day-to-day work and deliver quality work and provide guidance where SOP changes are required.
- Creation and new customization of the new/existing Scrum/Kanban boards, Team/Personal Dashboards.
- Acknowledging the new setup or enhancement request as per SLA
**User Management**:
- Setting up the new user management requests, troubleshoot Access requests issues. Maintaining the user cleanup (License management).
- Setup and Manage the user management process for Atlassian products.
**Troubleshooting Issues & Fixes**:
- **Must be able to troubleshoot issues in Atlassian DC products and can troubleshoot the backend related issues.**
- **Administrating the performance of JIRA/Confluence DC setup.**
- **Troubleshooting the issues identified with monitoring.**
- **Performing backend changes as per the SOP.**
- **Debugging of Scripts**
**Maintain Integrations**:
- **Acknowledging the incidents in a timely manner.**
**Methodologies / Frameworks**
- ITSM Foundation
- Basics of Scrum & Kanban w.r.t. Jira
**Product Knowledge**
- Jira Software
- Confluence
- Automation for JIRA
- Scriptrunner
- Linux
**Certifications**:
- ACP-610 (Optional)
**Soft Skills**:
- Good problem-solving and analytical skills.
- Teamwork and Collaboration.
- Autonomous and Resourcefulness.
- Customer-centric and problem solver.
- Self-organizing
- Good communication and collaboration abilities within a diverse team.
Pay: RM10,000.00 - RM15,000.00 per month
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