Lead Resource Management Administrator

6 months ago

Kuala Lumpur, Malaysia SWIFT Financial Messaging Services Full time

About the Role

What to expect?
- As the first point of contact, to process all new professional services orders within the agreed service level agreements and to ensure all professional service order are aligned with pre-defined framework
- Monitor the day to day running of operations to ensure smooth progress with major stakeholders (pre-sales, business development, services delivery, partners). Be quality oriented and have an operational excellence mindset at all times
- Maintain macro-level understanding of Consulting orders, potential new business, resource demand for the next 3-6-12 months, resource supply and challenges within the scope of the role
- Support and guide consultants for enquires in related to Project Management and time tracking tool
- Work with major stakeholders to process monthly billing activities for services organization and handle ad-hoc request in related to invoice or credit note
- Assist to plan, monitor and update operation procedures, implement improved operational measures that promotes efficiency, contribute to continuous improvement project
- Work with delivery team lead and people development team on certification plan for new joiner and training on new services
- Utilize the resource management tool by running reports to check for available hours/capacity of potential team members to support forecasting process
- Check for accuracy of entries in resource management tool and follow up with Project managers if needed
- Conduct regular operational review and audits for preventive maintenance
- Serves as the deputy to Team Lead, Resource Management & Operations, and providing coaching and support to the team as needed

What will make you successful?
- Bachelor’s degree or equivalent relevant experience
- Minimum 7 years of experience in the business operation
- At least 4 years in managing and leading initiatives and projects.

Professional knowledge and expertise
- Thrives under pressure, excels in multitasking, and meets tight deadlines with determination
- Excellent interpersonal and communication skills (including listening skills) to deal with a wide range of internal & external stakeholders across the globe
- Proactive, self-motivated, delivery and results focused and having a keen interest for continuous improvement
- Analytical and problem solving skills combined with flexibility, adaptability, attention to details and can do attitude
- Ability to work independently and as part of a team, keen to learn and open to feedback
- Working knowledge and experience in Microsoft Excel, PowerPoint, Salesforce, Confluence, Jira, Upland is a plus
- Strong command of written and spoken English and Mandarin

You may want to reach out to the recruiter for more information via LinkedIn;
Victor Ooi

, Senior Talent Acquisition.

What we offer
- We put you in control of career
- We give you a competitive package
- We help you perform at your best
- We help you make a difference
- We give you the freedom to be yourself
- We give you the freedom to be yourself. We are creating an environment of unique individuals - like you - with different perspectives on the financial industry and the world. An environment in which everyone’s voice counts and where you can reach your full potential regardless of_ _age, background, culture, colour, disability, gender, nationality, race, religion_, or veteran/military status._

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