Human Resources Lead

8 months ago

Kuala Lumpur, Malaysia Asylum Access Full time

**About Asylum Access**

We are human rights advocates who support forcibly displaced individuals and communities as they reclaim their rights, agency and power.

Our unique combination of legal empowerment, policy advocacy and global systems change creates conditions in which refugees can live safely, move freely, work legally and go to school. Our work transforms the traditional approach of endless humanitarian handouts to a sustainable solution that honours refugees’ freedom, dignity and autonomy, and empowers them to make choices about their own lives.

Asylum Access’ global team and family of local civil society organisations advocate to make human rights a reality for refugees throughout Africa, Asia and Latin America. Our national organisations are led and staffed primarily by community members in those countries, and there is strong mutual trust and respect between us and our clients. On the international stage, we work with established institutions to shift the global system to better uphold and promote refugees’ human rights. We can help catalyse and lead systemic transformation because, uniquely among NGOs in the refugee response sector, we focus exclusively on rights and governance.

**Department Description**

The Operations Department at Asylum Access Malaysia provides support to the organisation in the areas of technology, security, risk management, human resources and monitoring and evaluation. The Operations team aids the organisation to most effectively use its financial, personnel, and technological resources to serve clients, take care of staff and volunteers, and expand its impact globally.

Supporting organisation-wide system development, the operations team is based in the headquarters team but also interacts with local office leadership. The Operations team works in collaboration with the finance department and programs department to ensure that organisational resources are used efficiently and that our programs have the support they need to succeed and grow.

**Position Description**

The Human Resources Lead will be responsible for overseeing all aspects of HR operations, including payroll management, recruitment, employee relations, performance management, training and development, compliance, and HR policy implementation. This role requires a strategic thinker with exceptional leadership skills, a strong understanding of HR best practices, and the ability to foster a positive and inclusive work environment.

**Key Responsibilities**

**_
Recruitment and Onboarding_**
- Support and facilitate the recruitment process for all staff, volunteer and intern/fellow positions at AAM with our DEI (diversity, equity, and inclusion) values in mind;
- Develop and implement effective recruitment strategies to attract and retain top talent;
- Manage the end-to-end recruitment process, including job postings, resume screening, interviewing, and offer negotiations;
- Collaborate with hiring managers to identify staffing needs and onboarding plan;
- Work with the Asylum Access Headquarters Human Resources Department to strengthen applicant tracking systems.

**_ HR Administration and Systems Management_**
- Oversee HR administration tasks, including maintaining employee records, processing payroll, and managing benefits administration;
- Utilise HRIS systems to streamline HR processes and generate reports for management review.

**_ Employee Relations and Performance Management_**
- Serve as a trusted advisor to employees and management on HR-related matters;
- Monitoring staff performance and attendance including setting up of structure and processes for disciplinary action;
- Handle employee relations issues, including conflict resolution, disciplinary actions, and grievances;
Implement performance management processes, including goal setting, performance appraisals, and development plans;
- Maintain an up-to-date contracts and agreement related to staff, consultant and other external parties;
- Negotiating salaries, contracts, working conditions or redundancy packages with staff and representatives;
- Looking after the physical and mental health, safety and welfare of all employees;
- Advising line managers and other employees on local employment law and the AAM’s own employment policies and procedures;
- Maintaining the Staff Handbook;
- Identify training needs and develop training programs to enhance employee skills and workplace related topics;
- Facilitate training sessions and workshops on various HR-related topics, such as diversity and inclusion, leadership development, and compliance training.

**_ Employee Benefit Management_**
- Manage employee benefit programs, including health insurance and wellness initiatives;
- Evaluate and select benefit providers, negotiate contracts, and monitor program effectiveness;
- Communicate benefit offerings to employees and provide guidance on enrollment and eligibility requirements.

**_ Governance_**
- Communicate with Companies Commission M

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