Jira Administrator

6 months ago


Kuala Lumpur, Malaysia Rapsys Technologies Full time

Strong knowledge of Implementing Jira software project & system

configurations.

○ Customized Jira project creation, Customized workflow creation.

○ Setup of Screens, Field Configuration, Custom Fields.

○ Good Knowledge of Basic and Advanced JQL

○ Good Knowledge setting up scrum and kanban boards, reporting with

team / personal dashboards.

○ Good understanding of Project level and Global permissions.
- Confluence space & system configurations and setup

○ Knowledge of team/ personal space creation, permissions, space security.

○ Understanding of Global permission setup

○ Understanding of the inbuilt macros of Confluence.
- Complete project configuration from start to finish.
- Good knowledge of user access management (users, group & roles)
- Strong knowledge of Atlassian plugin ecosystem - New plugin installation and

setup.
- Participated in or assisted on Server-to-DC migration.
- Basic understanding of Automation for Jira.
- Administration of Atlassian with Linux Platform

○ Good understanding of basic linux commands.

○ Good understanding of JIRA/Confluence’s backend structure for Server

and DC.

○ Can perform the JIRA/Confluence Upgrade as per the SOP.
- Basic idea of Scripting (Groovy / ScriptRunner)

Key Responsibilities:
Administration & Implement (Setup New Enhancements):

- Administering and Maintaining the Atlassian DC Sites including Jira Software,

Confluence.
- Collaborate with remote clients and colleagues
- Strong knowledge in administering the solutions and setup of the listed Atlassian

DC products.
- Creation of the new customized Project creation / Enhancement requests.
- Creation of customized workflow creation
- Creation of new custom fields and setting up the customized screens and field

config schemes.
- Creation of new Confluence spaces and setting up end to end permission setup.
- Follow the SOP for Atlassian day-to-day work and deliver quality work and

provide guidance where SOP changes are required.
- Creation and new customization of the new/existing Scrum/Kanban boards,

Team/Personal Dashboards.
- Acknowledging the new setup or enhancement request as per SLA

User Management:

- Setting up the new user management requests, troubleshoot Access requests

issues. Maintaining the user cleanup (License management).
- Setup and Manage the user management process for Atlassian products.

Troubleshooting Issues & Fixes:

- Must be able to troubleshoot issues in Atlassian DC products and can

troubleshoot the backend related issues.
- Administrating the performance of JIRA/Confluence DC setup.
- Troubleshooting the issues identified with monitoring.
- Performing backend changes as per the SOP.
- Debugging of Scripts

Maintain Integrations:

- Acknowledging the incidents in a timely manner.

Methodologies / Frameworks
- ITSM Foundation
- Basics of Scrum & Kanban w.r.t. Jira

Product Knowledge
- Jira Software
- Confluence
- Automation for JIRA
- Scriptrunner
- Linux

Certifications:

- ACP-610 (Optional)

Soft Skills:

- Good problem-solving and analytical skills.
- Teamwork and Collaboration.
- Autonomous and Resourcefulness.
- Customer-centric and problem solver.
- Self-organizing
- Good communication and collaboration abilities within a diverse team.

**Job Types**: Full-time, Permanent


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