Team Manager

1 week ago


Kuala Lumpur, Malaysia GrowthFn Sdn Bhd Full time

Vacancy: - Team manager - Mandarin Speaker (Permanent Night Shift)

Location: Kuala Lumpur, Malaysia

**Salary**: RM6000 + RM100 Travel Allowance + RM 100 Shift Allowance

Joining date - July 2024

Benefits - level 4, Medical Insurance, no limit on medical dependent, 50k myr Inpatient and 1k Outpatient,

Statutory benefits, SOCSO benefits and Employees will be entitled for paid holiday for the PH

Someone who has at least 1 year experience as a lead or manager or handled a team..eg like a SME

We are seeking an attentive and goal-oriented person to join us as a Team Manager. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you

**Responsibilities**:

- Leads, monitors, and supervises the team of 10 to 15 to achieve organization goals.
- Identify areas for service improvement and make recommendations to the management team.
- Assist in hiring process.
- Manage scheduling and staffing requirements for the night shift to ensure adequate coverage and optimal team performance.
- Process improvement: Collaborate with cross-functional teams to identify opportunities for process improvements and recommend and implement solutions to enhance efficiency and customer experience.
- Quality Assurance: Conduct regular quality assurance assessments to maintain service quality standards and identify areas for improvement.
- Training and Development: Develop and implement training programs to enhance customer service and technical skills, also product knowledge of team members. Provide ongoing coaching and feedback to support their professional growth.

Requirement:

- Professional-level fluency in English AND Mandarin.
- Required to work on site.
- At least two (2) years of relevant Team Leader experience managing a minimum of 5 team members.
- Proven experience in technical support or customer service roles.
- Effective Coaching skills.
- Proficient in MS Office (esp. PowerPoint, Excel); e-learning software is an asset

**Job Types**: Full-time, Permanent

Pay: RM6,200.00 per month

Application Question(s):

- What nationality are you?
- The salary is fixed, not negotiable, the salary is RM 6,000 + RM 100 Shift Allowance + RM 100 Travel allowance, (Benefits - level 4, Medical Insurance, no limit on medical dependent, 50k myr Inpatient and 1k Outpatient,

Statutory benefits, SOCSO benefits and Employees will be entitled for paid holiday for the PH), are you okay with it?
- Can you speak, write and read Mandarin?
- Permanent Night shift, are you okay with it?
- How many years of experience as Team lead/Team Managers:

- The joining date is in July, Can you join?

**Education**:

- Diploma/Advanced Diploma (preferred)



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