Manager, IT Service Delivery

7 months ago


Port Dickson, Malaysia Hengyuan Refining Company Berhad Full time

**JOB PURPOSE**

**PRINCIPLE ACCOUNBILITIES**

**IT Governance, Strategy & Plan**
- Establish and maintain an IT strategy, short, medium and long term plan that fully supports the needs of the business strategic drivers; Proactively identify ways they can improve the business using IT.
- Develop an annual IT business plan including budget.
- Provide routine reporting of costs and budget and ensure IT activities remain within agreed budgets and plan and proper cost recovery and cost allocation.
- Develop and maintain the IT governance framework.
- Develop and maintain a Business Continuity Plan.
- Create a culture of digital savvy, innovation and best practice within the company.

**Business Partnering**:

- Serve as the strategic interface with the business units or functional area for the purpose of technology strategy development, solution discovery, service management, risk management and relationship management.
- Serves as a trusted advisor to provide highly valued strategic consulting level support, continuous improvement and guidance through key IT initiatives to the Leadership Team
- Act as in-house consultant to provide consultation advice to the relevant parties/ stakeholders whenever required

**Manage and Deliver Service Level Agreements (SLA)**:

- Manage IT interactions with the business regarding review of SLAs and performance against them

**Applications & Infrastructure/Hardware Acquisition, Development, Support and Rationalization**:

- Plan, strategize and build business solutions as well as implement suitable technology to streamline internal operations and maximize strategic benefit
- Demand Management: consolidate the service demands to allow capacity planning, planning of the provision of services, and business control of IT spend

**Operations**:

- Ensure demand management, business analysis and functional specifications are performed at a professional level

**Project/Programme Management**:

- Lead IT projects, including the design and deployment of new and existing IT systems and services according to specifications and business objectives, timelines, and budget
- Manage lifecycle project from inception through completion and ensuring alignment across each project
- Analyz and review business process requirement, translate into development tasks, manage, and monitor the entire project within stipulated timeline and cost.
- Work closely with consultants, vendors, stakeholders, and team members to achieve project deliverables and outcomes

**IT Security Compliance / Risk Management**:

- Providing information security leadership, advice, and counsel to the top management on security policy and practices; identifies exposures and threats and drives corrective plans based on risk
- Ensure audit points are closed out within agreed time frame

**People Management and Leadership**:

- Managing HRC IT team on the day-to-day delivery of IT services and implementation of IT initiatives, and driving team towards “out-of-the-box critical thinking” to resolve issues with reference to market best practice and industry standard
- Ensure that the unit is appropriately resourced to meet commitments, recruiting permanent staff as relevant, and taking on extra resources to satisfy short-term demand when necessary
- Manage the competency development of staff through training, coaching and providing appropriate work experience to enable them to perform professionally and effectively in the short term and develop their marketability in the long term
- Ensure the compliance of the team and vendors working for the section to the HSSE requirements of the site

**Effective Linkages with Group of Heng Yuan**
- Co-work with Regional IT team to plan and execute technology projects and system implementations at HRC in an organized and effective manner
- Ensure the adaption of Regional IT strategic roadmap and initiatives while at the same time supporting HRC business requirements
- Collaborate closely with Regional IT to conduct joint analysis and assessment on a regular basis and to identify any improvement areas and problems
- Proactively collaborate, identify and leverage the appropriate resources within the Group of Heng Yuan to achieve long term strategic values and deliver greater shareholder values (e.g. New technologies and innovations, best practice in IT service management, budgetting, etc.)

**KEY CHALLENGES**
- The job will cover a wide range of stakeholder and business areas within the site. This requires the capability to manage multiple tasks and have the ability to network/influence to achieve results.
- Understanding the manufacturing business processes and drivers which will provide better insight into how information technology can be best utilized at site.
- Managing high numbers of contracts and contractor partners in delivering the required IT solutions will require good contract management and high levels of leadership
- Delivering secure and reliable IT solutions at optimal cost wh



  • Port Dickson, Malaysia Hong Leong Bank Full time

    If you are looking to excel and make a difference, take a closer look at us - We’re hiring for Branch Manager (Klang Valley) - In your new role as Branch Manager, you will - 1. Drive Impact and Influence through Networking and Strategic Planning - You will use your Impact and Influence, Networking Skills to maintain and build relationships with existing...


  • Port Dickson, Malaysia Agensi Pekerjaan Ideal Reliance Full time

    -Our Client was incorporated in 1960 and is listed on the Main Main Market of Bursa Securities. They produce up to 120,000 barrels per day and are the second largest refinery in Malaysia. Operating in Port Dickson, they boast a growing team of 500 employees. In line with business requirements, they are seeking a Compensation and Benefits Manager as part of...


  • Port Dickson, Malaysia Agensi Pekerjaan Ideal Reliance Sdn Bhd Full time

    Our client was incorporated in 1960 and is listed on the Main Market of Bursa Securities. They produce up to 120,000 barrels per day and are the second largest refinery in Malaysia. Operating in Port Dickson, they boast a growing team of 500 employees. In line with business requirements, they are seeking a Compensation and Benefits Manager as part of...

  • F&b Manager

    6 months ago


    Port Dickson, Malaysia Palmgold Corporate Services Sdn Bhd Full time

    **Responsibilities**: - Manage all F&B and day-to-day operations include menu planning and costs, preparation and presentation of food and drinks, and comply with quality, health and safety regulations. - Establish sales targets, KPI's, schedules, operation policies and procedures and formulates sales planning strategy. - Provides input to strategic...


  • Port Dickson, Malaysia KOPETRO Trading & Services Sdn Bhd Full time

    \ Office managers oversee the administrative work that clerical workers are commissioned to perform in various types of organisations or associations. They perform micromanagement and maintain a close view of administrative processes such as such as controlling correspondence, designing filing systems, reviewing and approving supply requisitions, assigning...


  • Port Dickson, Malaysia UCSI International School Sdn Bhd Full time

    This position handles UCSI Schools recruitment for both private and international school. Preferably with school hiring experience. The position will also handle HR Services etc.Please send CV, certificates and SPM results onwards to adeline@ucsischools.edu.my directly.Once we shortlist you, we will connect immediately.Apply if you are available quite...


  • Port Dickson, Malaysia UCSI INTERNATIONAL SCHOOL Full time

    The Maintenance is responsible for the building, construction, repair, maintenance and upkeep of the UCSI Group of Schools’ property, buildings, furniture and grounds. The maintenance of resources ensures the Schools readiness and availability for 24 hour x 365 days per year operation. The position reports directly to the Manager, Campus Logistics, in...


  • Port Dickson, Malaysia SUSHI KIN SDN BHD Full time

    **Job description** **Responsibilities: - ** - Meet and greets guests. - Provide sincere hospitality with smile - Maintain highest level of Service and Customer’s Engagement in all work assignments. - Practice correct grooming and hygiene practices. - Able to serve customer according to Sushi King Standard Operating Procedures. - Responsible for customer...

  • Management Trainee

    6 months ago


    Port Dickson, Malaysia Securities Firm Full time

    **Tasks & responsibilities** - Maintain and enhance rapport with clients. - Manage daily settlement of trades. - Work closely with team leader and execute orders. **Qualifications & experience** - Diploma/ Bachelor's degree or Professional Qualification in Finance/ Accounting/ Business/ Economics or any other related discipline. - Have knowledge in stock...


  • Port Dickson, Malaysia Airwastewater Management Sdn Bhd Full time

    Waste management officers advise and enforce regulations on facilities managing waste disposal, collection and recycling. -To ensure that the proper waste disposal procedures are being followed by their organizations. This includes identifying waste materials, training others on the proper safety guidelines to follow, and conducting risk assessments on...

  • Assistant Manager

    6 months ago


    Port Dickson, Malaysia Hannan Medispa Full time

    **HANNAN MEDISPA PORT DICKSON** ECO MAJESTIC SEMENYIH **The job scope are but not limited to**: - Briefing staff every morning - Consult customers and backup as beautician and hairstylist - Closing sales - Stock in/stock out - Supervise staff - Supervise cleanliness of the spa - Update daily report staff - Handle customer complaint - Directed staff...

  • Dietitian

    6 months ago


    Port Dickson, Malaysia UCSI Hospital Sdn Bhd Full time

    **Job description**: - Coordinates all dietary activities in the facility, acting through the food service supervisors, doctors and other healthcare professionals in regard to patient nutritional care plan. - Perform nutrition assessment and intervention in accordance to the hospital stipulated nutrition therapy for both in - and outpatient setting. **Job...


  • Port Dickson, Malaysia Hengyuan Refining Company Berhad Full time

    **Job Purpose** To be part of an Hengyuan Refining Company (HRC) team supporting “Run and Maintain” refinery operations, providing innovative approaches to procurement execution. - Support issuance of Request for Proposal (RFP)’s - Evaluate and negotiate proposals - Issuance of PO’s - Develop Expediting strategies - To assist Section Head Buyer - on...

  • Junior Sous Chef

    6 months ago


    Port Dickson, Malaysia KL METRO SDN BHD (Lexis Hibiscus Port Dickson) Full time

    1. The Sous Chef shall maintain a smooth functioning Kitchen Department as established by the Exec Chef and in conformance with Standard Operating Procedures. He must schedule, co-ordinate and supervise all hourly associates to ensure a high level of sanitation and safety in all food areas. The delivery of high quality food and achievement of budgeted or...

  • Warehouse Executive

    6 months ago


    Port Dickson, Malaysia SANICS SDN BHD Full time

    **Responsibilities**: 1. **Receipts and Records**: - Maintain accurate records of incoming and outgoing items, including materials, machinery, spare parts, etc. - Handle receipts and documentation for all incoming and outgoing items. 2. **Quality Inspection**: - Inspect the quality and quantity of materials and machinery upon receipt. - Report any...

  • Swimming Coach

    6 months ago


    Port Dickson, Malaysia UCSI SWIMMING ACADEMY Full time

    You shall be reporting to the CEO/COO for all duties assigned to you. Position Summary: Responsibilities include but are not limited to enforcing policies and procedures, which ensure efficient and effective operation of pool facilities including personnel management and training. Employee is also able to formulate marketing plans to stimulate and increase...

  • Procument Executive

    6 months ago


    Port Dickson, Malaysia LEADMASTER ENGINEERING & CONSTRUCTION SDN BHD Full time

    Identify and select vendors to procure products meeting criteria of price, quality, availability and delivery dates. - Review, evaluate, and monitor purchase requisitions for proper authorization, specification and compliance. Follow up with market trend in order to identify market requirements for current and future products. - Process day-to-day sourcing,...


  • Port Dickson, Malaysia Cypark Resources Berhad Full time

    **Job Summary** Storekeeper is responsible for goods in a store. In Charge of store project/department and also responsible for store control. **Responsibilities** 1. Receive and forward all types of goods and deliveries in and out of the site to the correct point of storage area. 2. Follow all standards for issuing and receiving stock within the store's...

  • Management Trainee

    6 months ago


    Port Dickson, Malaysia LTH Group Asia Company Full time

    **Responsibilities**: 1. Build strong customer relationships that retain and increase customers' wealth in financial planning services. 2. Identify market segmentation and initiate contact for data collection. 3. Analyze data to identify the current financial situation. 4. Propose the recommendation based on current financial situation to achieve specific...

  • Management Trainee

    6 months ago


    Port Dickson, Malaysia LTH Group Asia Company Full time

    **Responsibilities**: 1. Build strong customer relationships that retain and increase customers' wealth in financial planning services. 2. Identify market segmentation and initiate contact for data collection. 3. Analyze data to identify the current financial situation. 4. Propose the recommendation based on current financial situation to achieve specific...