General Manager Shipping Industry/marine Services

1 week ago


Shah Alam, Malaysia Agensi Pekerjaan Alpha Alliance Sdn Bhd Full time

General Manager | Shah Alam, Selangor | RM18,000 - RM25,000 Job Role: - To develop a robust operational plan to ensure delivery and execution of the marine services operations in the Malaysia. - Manage, empower, and support the respective Marine Services Managers and Teams to deliver against business objectives for sustainable business profit. - Build strong working relationships with internal & external customers and stakeholders to win and retain business. - Ensure suitable performance management strategies are in place to maximise Team delivery. - Restructure and optimize the business where needed for profitability. - Work with the respective Marine Services Managers to ensure fair and equitable management of employees throughout the regional organisation. - Focus on the continuous improvement of marine services processes and procedures. - Accountable and responsible for service level performance within the ports of the Area. - Ensure the highest levels of Customer Service Delivery. - Accountable for the proper management of Marine Service Partners (sub agents) within Malaysia. - Engage with customers to grow share of market and drive revenue. - Lead agreed transformation initiatives as agreed with the Management. - Execute Talent retention and succession planning initiatives in conjunction with HR. - Ensures up to date Marine Services Operations Policy in Malaysia, and that policies are in line with local legislation and group policy. - Continual policy and process development and amending and implementing policies and procedures in line with employment law regulation. Job Requirement: - 10+ years of experience in Marine Services Operations, with at least 4 years at a Managerial role, with suitable international operations experience in a shipping / port services environment. - Experience with managing change programmes across dispersed entities, help to drive change in a matrix environment. - Relevant Marine Services experience in the shipping industry, with the ability to run a cost-efficient operation. - In depth understanding of port agency operations and market dynamics of the shipping industry. - Strong command of written and spoken English - Managing KPIs set by management - Excellent understanding of Quality/Compliance & HSSE regulations - Excellent work ethic and proven grounding of discretion and confidentiality. - Commercially Astute - Ability to lead teams remotely and the ability to adjust communication style for different situations and cultures.
We assist in providing talent search to fulfil the needs in various organisations.
Bachelor's or Equivalent



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