Customer Relationship Executive 5 Working Days
3 hours ago
Position : Customer Relationship Executive
Salary Range : SGD2,200 - SGD3,200
Working Hours : 9hrs per day
Working Day : 5 days working days (2 days off on weekdays)
Working area : Singapore - Upper Thomson Road
Company Background: Education Center
Job Description:
Handle Customer Services functions such as:
- Provide course consultation to prospective customers
- Convert customers’ enquiries into actual enrolments
- Support existing customers on admin and curriculum matters
- Support centre teachers on admin and curriculum matters
- Review and improve in customers' service quality and satisfaction
- Work with Marketing team on data collection and analytics
- Liaise with teachers and parents pertaining to feedbacks / students' progress
Handle Operational duties such as:
- Review workflows and processes, discuss and take corrective actions to better them
- Coordinate and facilitate classes to ensure smooth running of all classes
- Assess, utilise and manage the Student Management System
- Process students’ enrolments and study material requirements
- Ability to work on weekends and public holidays
Requirements:
- Experienced with Customer Service industry before be more advantage
- More prefer interpersonal communication, Customer Engagement, Pre/Post Sales
- Good Interpersonal skills & Team Player
- Effectively bilingual in English & Mandarin (Both write & spoke)
**Salary**: RM7,000.00 - RM10,000.00 per month
Schedule:
- Monday to Friday
Ability to commute/relocate:
- Johor Bahru: Reliably commute or planning to relocate before starting work (required)
**Education**:
- STM/STPM (required)
**Experience**:
- Customer service: 1 year (required)
**Language**:
- Mandarin (required)
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