Service Desk Analyst

2 weeks ago


Bayan Lepas, Malaysia EPS Ventures Sdn Bhd Full time

**Client background**:
Our client is founded in 1992, offers cloud SaaS, mobile apps, and products for workforce engagement, corporate e-commerce, and human capital management. With a user base of 1,000+ companies across Malaysia, Singapore, Indonesia, and the Philippines, they have experienced workforce focused on customer service, product, and business development.

**Tenure**:Permanent

**Basic salary**:RM 3000 - RM 5000 _(Commensurate with experience)_

**Location**:Bayan Lepas, Penang

**Working hours**: Monday to Friday (8.30am - 6.00pm)

**Working mode**: Hybrid

**Benefits**:

- EPF & SOCSO
- Annual leave
- Sick leave
- Medical card provided _(Covered spouse and children)_
- Dental card provided
- Company bonus
- KPI bonus _(Depends on performance)_
- Hybrid working mode _(Allowed to WFH on Monday & Friday)_

**Responsibilities**:

- Providing a high level of service to customers and adhering to our strict SLAs for response and resolution times.
- Follow up closely with customers to ensure full resolution of issues.
- Deployment of service releases, patches, requests and customizations.
- Compiling documentation related support calls, resolutions, and follow-ups with users to ensure an acceptable solution has been reached.

**Requirements**:

- May require an associate degree in a related area. At least 2 years of related experience.
- Ability to troubleshoot and diagnose problem.
- Good customer service skills.
- Ability to work both independently and as part of a team.
- High level of interpersonal skills to work effectively with others.
- Works under minimum supervision.
- Flexibility - responsibilities may require occasional evening and weekend work.
- Basic knowledge in SQL is an added advantage.

**Thank you.**

**Salary**: RM3,000.00 - RM5,000.00 per month

Schedule:

- Monday to Friday

Application Question(s):

- How long is your notice period? (Must answer)
- How much is your expected salary? (Must answer)

**Experience**:

- service desk: 1 year (preferred)



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